Associate, Customer Service Cover Letter

I am excited to be applying for the position of associate, customer service. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for customer experience support and guidance across business units, including support for shared technology systems and processes.

Please consider my experience and qualifications for this position:

• Processing customer orders and requests
• Respond to phone and online inquiries regarding merchandise
• Provide support including tracking and delivery information
• Follow established procedures to meet customer/member and Provider needs
• Demonstrates primary commitment to customer/member and Provider needs (before other requirements), intervening and taking immediate action as appropriate
• Previous Customer Service experience preferred, preferably in a contact center
• Able to work a flexible schedule including weekend hours and overtime hours when needed
• Proven record of punctuality and regular attendance

Please consider me for the associate, customer service opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for data/systems on-boarding for new hires within IA, providing technology-related training (especially on Banner and Argos) as needed.

My experience is an excellent fit for the list of requirements in this job:

• Interfacing with consumers to assess needs
• Process all orders for materials and services from customer and field sales
• Process financial and non financial requests over the phone and take instructions for follow up which include but not limited to address changes, withdrawals, telephone trades and form requests among others
• Enforce and handle security compliance standards regarding mail/print job pickups
• Monitor key accounts
• Able to provide information on multiple companies for a variety of acquired or coinsured products using multiple administrative systems
• Customer Invoicing process
• Solicit information from sales channel on repairs and prepare quotations

Please consider me for the associate, customer service opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for customer assistance to aid in determining a solution fit based on technology enabled personal productivity needs “how they work”.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Organization and attention to detail and deadlines
• An overall sense of urgency to get the job done
• Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Take orders over the phone and enter them into the system
• Mail, file, copy, scan, and fax documents
• Address client problems and resolve complaints
• Process electronic transfer request
• O-Proficient with a PC, keyboard, and familiar with MS excel, word and outlook

I am excited to be applying for the position of associate, customer service. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for system solutions to operating requirements using personal analytical skills as well as knowledge of hardware and software systems in order to facilitate production processes and enhance productivity.

My experience is an excellent fit for the list of requirements in this job:

• Computer proficient and able to use Microsoft Office products
• Experience using SAP and Microsoft Office
• Open mail, sort document by category as predefined by business requirements
• Remove staples, paper clips, and fasteners
• Place “post its” or other small items or notes on separate sheets of paper
• Straighten folded corners and repair torn edges
• Identify document types and sort document into categories as per business requirements
• Insert file header sheets and document separator sheets as per business requirements

In response to your job posting for associate, customer service, I am including this letter and my resume for your review.

In my previous role, I was responsible for support to the Servicing Department and Information Technology Department with creation of documents, systems, forms, etc.

Please consider my experience and qualifications for this position:

• Manage customer complaints as arises, liaising with appropriate teams, issuing the customer perception report as necessary, and informing the correction actions taken to the customer
• Safeguards trade secrets in accordance with Company policy
• Manages order administration (Sales Order entry, Repair Approvals and coordinating Repair purchase orders, managing customer purchase orders, order status monitoring, generation of invoices)
• Manages Delivery Metrics per RDSL/PDSL and meets customer requirements by using appropriate lead time tools, administering to terms and conditions
• Resolves problems pertaining to order administration, completion and post order activities by effectively utilizing resources (reports, tools, subject matter experts)
• Verify sales orders for accuracy and completeness
• Perform Quality Assurance controls on Order Entry
• Facilitate cycle/inventory counting and physical inventory