Cisco Voice Engineer Cover Letter

In response to your job posting for cisco voice engineer, I am including this letter and my resume for your review.

Previously, I was responsible for on-site sustainment and maintenance support for US Air Force (USAF) Cisco Unified Communications (UC) system installations.

Please consider my experience and qualifications for this position:

• Requires a background that would not preclude a security clearance granted
• CCNA- CCNP- Voice ) or higher certification preferred
• Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting
• Strong background in traditional IP Networking
• Understanding of network operations at Layer 2 and Layer 3 knowledge of quality of service
• Understanding of major routing protocols and fundamental network technologies (VPNs, NAT)
• Experience with Cisco Unified Communications applications, including CallManager
• Experience with Cisco Voice gateways, including technologies such as CUBE, PRI, FXO, FXS, and SRST

I would like to submit my application for the cisco voice engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for 1st-level support for Cisco UC MAC and trouble ticket work including and not limited to carrier related issues.

Please consider my qualifications and experience:

• Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
• Cisco ICM and CVP scripting and configuration experience
• Cisco IPT VoIP design, UCCE design, Cisco voice gateways
• Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience
• Peripheral Gateway configuration experience to Cisco Call Manager
• Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
• Data Networking (Cisco routing/switching, QOS)
• General Architecture (LAN/WAN Networks)

I would like to submit my application for the cisco voice engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for cisco UCC architectural & design oversight and life cycle engineering with the steady state Verizon team for a large integrated customer Cisco Voice & Data Networking infrastructure.

Please consider my qualifications and experience:

• Experience with implementing Cisco UCS servers and applicable best practice methodologies for UC on UCS
• Experience with MS SQL Server Enterprise
• CCNA Video Certification or CCIE Voice Certification
• Experience with SIP, H323 and MGCP voice signaling protocol configuration
• Strong experience configuring and troubleshooting Voice Service Gateways (ISR Routers, Analog gateways, CUBE, CUSP, VXML, Cisco SRST)
• Experience working with Cisco Collaboration Services - Video Conferencing solutions Pervasive and Immersive, Cisco Telepresence, Jabber, CUPS & WebEx
• Experience using Monitoring tools including Sciencelogic, Live Action, Netbrain and Splunk
• Experience working with WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS

Please consider me for the cisco voice engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for on-site installation, programming, technical support assistance, and assist the on-site Project Lead in support of the Cisco VOIP voice systems.

Please consider my experience and qualifications for this position:

• Proven experience with QoS on both WAN and LAN to ensure quality voice
• Experience initiating and delivering large scale large budget network projects including developing/ writing architectural and equipment standards, standards, process in transitioning engineering projects to Network Operations
• Experience working with geographically dispersed cross functional teams to communicate, present and interface with Business units at Executive level
• Timely/ Accurate reporting on performance, utilization, and feature use
• Providing technical assistance to Operations and the Help Desk in order to resolve test production schedules or problems
• Install software and hardware while maintaining current release levels
• Voice Gateway and Trunking experience including SIP, MGCP, SCCP, ISDN, Codec, Media Gateway and Analog Technologies
• Experience with multi-site UCCE configurations for a multi-location contact center

I am excited to be applying for the position of cisco voice engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for operational support for the Middleware Infrastructure technologies which include but not limited to IBM MQ, Solace Messaging and Axway Secure Transport.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• General Architecture (Server hardware platforms)
• Database - Experience with Cisco data model and reporting, DB performance tuning
• History of leading technical delivery and design capabilities
• Good Mentoring Skills (technical and process)
• A formal Cisco qualification is essential in the of the following technologies, CCNP Collaboration, CCDP or CCIP, certifications in UCCX, Finesse & ARC
• An existing or in progress CCIE Voice/Collaboration certification is advantageous
• Network optimization devices
• CCENT or CCNA Certification (ideally Voice-specific)