Claim Representative Cover Letter

I submit this application to express my sincere interest in the claim representative position.

Previously, I was responsible for claims customer service support by answering inbound calls as needed, responding to claims file inquiries and escalating issues to appropriate claims staff to contribute to customer satisfaction and effectiveness of service.

Please consider my experience and qualifications for this position:

• Workers compensation claim handling experience of Idaho claims
• Core Communication, Customer Service and Talent DNA Badges preferred for current internal claims staff
• Computer experience with Microsoft products (Outlook, Word and Excel)
• Above average keyboarding skills and system navigation skills
• Appropriate adjuster licensing and continued professional development is essential
• We are currently building a talent pipeline for future anticipated needs
• General knowledge of the Xactimate estimating system preferred
• Interpersonal and customer service skills - Advanced

I submit this application to express my sincere interest in the claim representative position.

In my previous role, I was responsible for claims customer service support by answering inbound calls as needed, responding to basic claims file inquiries and escalating issues to appropriate claims staff to contribute to customer satisfaction and effectiveness of service.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in using Windows applications
• Experience in Long Term Care Claims is preferred
• Set reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority
• Convey moderately complex information (coverage, decisions, outcomes, ) to all appropriate parties, maintaining a professional demeanor in all situations
• Ensure claim handling is conducted in compliance with applicable statutes, regulations and other legal requirements and that all applicable company procedures and policies are followed
• Texas – any metro area
• Colorado – Denver, Colorado Springs or Pueblo
• Kansas / Missouri – Kansas City metro area

In response to your job posting for claim representative, I am including this letter and my resume for your review.

Previously, I was responsible for quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management.

My experience is an excellent fit for the list of requirements in this job:

• Organizational and time management skills-Advanced
• Judgment, analytical and decision making skills - Intermediate
• Investigative skills - Intermediate
• Analyze, and evaluate damages - Intermediate
• Resolve claims within settlement authority - Intermediate
• Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently
• Strong verbal and written communication skills - Basic
• Supervisory or leadership experience leading union or non-unionized staff an asset

I am excited to be applying for the position of claim representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions.

Please consider my qualifications and experience:

• Prior experience in automotive inspection or intermodal surveying an asset
• Prior experience in mechanical or train & engine an asset
• Intermediate with Microsoft Office (Word, Excel, Outlook)
• Atlas mainframe and Cyberlife system knowledge is beneficial
• Previous property claim handling experience is preferred
• Knowledge of construction, estimating and estimating system (Xactimate preferred)
• The ACR role reports to our Western Work Comp office and the class start date is in October
• Experience as a material damage estimator either in the insurance industry or the collision repair industry

In response to your job posting for claim representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for guidance to beneficiaries via telephone on claim processes and resolve customer issues swiftly and thoroughly.

Please consider my qualifications and experience:

• Illinois – any metro area including St
• Georgia – Atlanta metro area
• Physical Requirements – Heavy lifting, climbing stairs and ladders (includes walking on roofs), maneuvering in tight spaces
• Direct claim handling or reinsurance experience preferred
• Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC)
• Attention to detail ensuring accuracy Keyboard skills and Windows proficiency, including Excel and Word - Intermediate Verbal and written communication skills - Intermediate Analytical Thinking- Intermediate Judgment/Decision Making- Intermediate Negotiation- Intermediate Insurance Contract Knowledge- Basic Principles of Investigation- Intermediate Value Determination- Basic Settlement Techniques- Basic
• Performs work under minimal to moderate supervision
• General knowledge and skill in claims handling and litigation