Computer Operations Cover Letter

I submit this application to express my sincere interest in the computer operations position.

Previously, I was responsible for first level technical support to the warfighter and perform initial troubleshooting of all local C2BMC hardware, software and networks;.

Please consider my qualifications and experience:

• Monitoring of the Corporate network infrastructure, identify potential problems and escalate as necessary
• State the art synthetic transaction monitoring tools measuring end user experience
• Develop understanding of Corporate IT services topology and correlation
• ITIL Processes flow and Major Incident Management
• Production Print Services and quality control
• Experience in higher education budget, finance, and/or administration
• Compliance with DoD 8570 IAT II requirements
• Capable of developing and employing procedures to provide guidance in network related tasks

Please consider me for the computer operations opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for on-site and remote customers technical support of computers, applications and software-related technology to users by phone or utilizing remote assistance software.

Please consider my experience and qualifications for this position:

• Maintain a knowledge base of company/business line products and services
• Keep current on healthcare trends and industry direction
• Develop professional goals, which support corporate/division goals and objectives
• Provide input into the development of new products and services or product/service enhancements through committee work
• Participate in conferences and events as requested
• COMSEC experience with managing, mantaining and re-keying of hardware
• Some Experience working with Special Test Equipment (STE), upgrades to WIN 7/WIN 10 and troubleshooting equipment
• Develops technical innovative solutions to a variety of complex problems as it pertains to keeping production STE online with minimal downtime impacts

In response to your job posting for computer operations, I am including this letter and my resume for your review.

Previously, I was responsible for end User troubleshooting and problem solving (hands-on and remote) including device configuration, general network and VPN connections.

My experience is an excellent fit for the list of requirements in this job:

• Able to advise on network management issues and enforce network management and networks security policy and principles in dealing with internal and external offices and organizations
• Hands on experience UNIX/LINUX systems
• Prior experience in an operational support team
• Experience using a command line interface for navigation in Windows environment
• Working knowledge of OS details like Registry, Log files, File structures to support installations
• Experience with replacing/installing Personal Computer hardware/software
• Experience with Escher Retail Systems Software Riposte
• Proven experience performing in a technical lead role

I submit this application to express my sincere interest in the computer operations position.

In the previous role, I was responsible for technical support for remote users on various remote access solutions (such as RDP and VPN).

Please consider my qualifications and experience:

• DoD Secret clearance is preferred
• A general understanding of enterprise IT operations, service desk, data center, networks, servers, OS, PCs, workstations, networks, and other hardware
• Possess a solid understanding of IT Operations Management as defined in ITIL
• Have strong organization and time-management skills, a “can-do” attitude, and a level of comfort with changing priorities
• Strong operational management, project management, technology and process improvement skills
• Excellent writing, editing, interpersonal and communications skills
• Excellent interpersonal skills, excellent problem-solving skills
• Expert knowledge of organization's products and application areas

Please consider me for the computer operations opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for expertise on ballistic missile defense capabilities and interface with MDA to provide technical analysis supporting plan development.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Extensive experience managing and providing maintenance to production intensive IT networks
• Demonstrated Leadership in high tempo operational environments
• Highly proficient in Microsoft Windows and Office applications (e.g., Project, Word, SharePoint, Excel, PowerPoint, XML)
• Operations certifications on complex systems
• Experience with .cshrc and python scripts
• Handles calls/chats/portal requests which generalist receives - either incorrectly or cannot fulfill due to expertise
• Agent will have particular product/process/customer experience combination necessary
• Web-based development knowledge and skills in XML, Instructional Design Methodology and Technology, Multimedia Authoring Systems, Adobe Creative Suites software, project management