Concierge Agent Cover Letter

I am excited to be applying for the position of concierge agent. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm, gracious manner.

Please consider my experience and qualifications for this position:

• Communicates with fluency in English and local language
• Loves to be creative with an eye for detail
• Fluency in English and Arabic (both spoken and written)
• Knowledge of local community events and attractions
• Provides all information on Tours, Restaurants, and Flight/Travel services as requested by guests, while promoting the services offered by the hotel where appropriate
• Handles the operation of the desk, porters, link, airport greeters, and organization of the back office under the supervision of the Concierge
• Possesses Service passion
• Strong knowledge about the city

In response to your job posting for concierge agent, I am including this letter and my resume for your review.

In my previous role, I was responsible for information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.

My experience is an excellent fit for the list of requirements in this job:

• High level of patience and work with discretion
• Flexibility to work all shifts, weekends and holidays
• Previous Concierge experience in a luxury establishment
• Strong proficiency in English and Arabic
• Excellent Knowledge of Lebanon's activities, restaurants and nightlife
• Has previous experience of working in 5 star hotel
• Has excellent command of English
• Has Computer and Opera

I am excited to be applying for the position of concierge agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guest with information such as local attractions and directions to increase guest satisfaction.

Please consider my experience and qualifications for this position:

• Track record of initiative, integrity and good judgment
• Demonstrated recent experience servicing premium customers
• Passion for servicing customers with proactive solutions
• Work with the Office Manager in the coordination, scheduling, engagement and set-up of HOK events
• Manage correspondence with vendors to plan in-office learning opportunities for designers and architects
• Maintain the appearance and atmosphere of the lobby and boardrooms in a neat, professional and attractive manner
• Take personal responsibility for fostering a green workplace through sustainable work practices
• Requires post-secondary studies

I am excited to be applying for the position of concierge agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information to guests on hotels, restaurants, other stores and local attractions in the area and assists them with any requests related to that information, including requests for tickets or reservations.

Please consider my experience and qualifications for this position:

• Previous switchboard/reception and clerical/related office experience preferred
• Maintain detailed knowledge of the activities of the day and of key occurrences in Praslin and Mahe including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, places of worship, transport systems and special events
• Consult Log Book for information/e.g
• To ensure that after all excursions are posted in the system accordingly
• Ensure that all the PO are done in the MC
• Prepare the daily transfer one day prior with arrivals and departure
• Ensure the before end of the months all invoices are in accruals update and all in order with finance department
• Attend effective shift briefings to ensure hotel activities and operational requirements are known

I submit this application to express my sincere interest in the concierge agent position.

In my previous role, I was responsible for guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.

Please consider my qualifications and experience:

• Give Above and Beyond service
• OPC/CMP/Inhouse Marketing experience preferred
• Prior Vacation Ownership Marketing experience preferred
• Background experience in Guest-oriented Services
• Self-motivated, coachable and a logical thinker
• Meet and greet people in a friendly, outgoing, upbeat manner/ exceptional customer service skills
• Member of Les Clefs d’Or an asset
• Strong computer skills with a knowledge of Front Office systems