Customer Care Supervisor Cover Letter

I am excited to be applying for the position of customer care supervisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for the customer with the Company Welcome Kit and materials regarding channel line-up, use of customer premise equipment required for delivery of Comcast products and services, and company policies as they relate to the customer.

Please consider my experience and qualifications for this position:

• Human Resources --> Knowledge of principles and procedures for Compensation and Benefits, Employee Relations, Recruitment and Selection, and HRIS
• Assesses and evaluates current team competencies to develop a baseline of service
• Work well with people, both internally and with external customers
• Demonstrate strong organizational, administrative, and time management skills
• Capable of making quick, accurate, and appropriate decisions
• Proven success in motivation and leadership
• Proficient in MS Office applications and Lotus Notes
• Mortgage or hazard insurance

In response to your job posting for customer care supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for verbal and written feedback as to the state of the customer service department to the general manager, senior facility staff, and management at the home office.

My experience is an excellent fit for the list of requirements in this job:

• Own the process of reviewing custom pricing agreements and data entry to ensure accuracy of terms, contractual language and pricing calculations
• Previous supervisor and/or related leadership experience managing a team
• Comprehensive knowledge of company policies and offering
• Prior working knowledge of service center productivity statistics, service levels, scheduling, first call resolution, wait time, wrap up time, and call abandonment
• Leadership experience in a call center and/or customer care environment
• Track record of effective coaching and development
• Call center leadership experience preferred
• Experience in a leadership role in a high volume call centre environment

I am excited to be applying for the position of customer care supervisor. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for roll-up of 1st level analysis and reporting to measure and trend the customer experience within manager teams and the center as a whole.

Please consider my experience and qualifications for this position:

• Call center environment with a majority of the time spent on the call center floor
• Facilitate monthly and annual tag inventory audits, both internal and external
• Procure supplies for the processing and packaging of tags by negotiating best costs with suppliers
• Direct the storage and organization of inventory at the onsite and off-site warehouses according to FIFO inventory method
• Be able to execute instructions, initiatives and policy procedures as directed by operations management and communicate issues effectively
• Previous apparel retail experience preferred
• Self-directed and an independent thinker, with exceptional interpersonal skills and a high level of emotional intelligence
• Extremely organized and process oriented, takes ownership and manages to deadlines

I am excited to be applying for the position of customer care supervisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for written and/or verbal testimony on behalf of the Company, on Customer strategies, policies and practices, as needed.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Directs and/or manages all activities associated with Call Center operations
• Excellent phone etiquette, email skills, organization, attention to detail, and follow-up skills
• Highly professional and effective written and verbal communication skills
• Supervise Customer Care staff, keeping them informed of corporate policies, procedures, and organizational structure
• Bachelor of Art/Science
• Excellent customer service skills and knowledge of effective client relations
• Acts as an formal resource for colleagues with less experience
• Experience supervising teams in a similar environment

In response to your job posting for customer care supervisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for verbal and written feedback as to the state of the Customer Care department to the general manager, senior facility staff, and management at the home office.

Please consider my qualifications and experience:

• User-Centered Innovation.Passionate, Curious & Inquisitive
• Strategic Thought Leadership.Future-oriented
• Colleague Collaboration.Communicates openly and positively
• Knowledge of commonly used concepts, practices, and procedures within a Supply Chain organization
• Demonstration of project management capabilities to lead and deliver initiatives within budget and resource constraints
• Capable of communicating with partners and team members in English and Mandarin Chinese
• Critical thinker capable of challenging assumptions and status quote
• Excellent communication, organization, presentation and time management skills