Customer Retention Specialist Cover Letter

I submit this application to express my sincere interest in the customer retention specialist position.

Previously, I was responsible for a world class customer experience with a view to “wow” every customer, employee or dealer on every interaction in line with Customer service guidelines and expectations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong Computer & Phone Skills (ADP/CDK, Outlook, Excel)
• Experience as a member of a Quality Team within the Call Center Operations of an organization preferred
• Experience with SF.com preferred
• Previous work in a customer service role, handling escalations and customer retention
• Handles business transactions about activation of new customer accounts on a computer terminal
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
• Makes financial decisions to protect/collect revenues and adjusts customer accounts
• May assist in training new employees

I am excited to be applying for the position of customer retention specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical assistance and support for procedures in which AF and CRM products are used, including during pre- and post-implantation.

Please consider my experience and qualifications for this position:

• Are problem solving, organized and client oriented
• Have a fluent level of Spanish and English
• Previous Sales Force experience is preferred
• General knowledge of cloud-based or windows-based CRM applications
• Experience dealing with a variety of customer issues, including product complaints
• Strong decision-making, mediation and problem-solving abilities
• Understanding of California Lemon Law
• Experience gathering and analyzing customer data, building reports and synthesizing data for stakeholders

I would like to submit my application for the customer retention specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical assistance and support for procedures in which CRM products are used, including during pre- and post-implantation.

Please consider my experience and qualifications for this position:

• Identify patterns that customers are complaining about, and provide possible solutions based on customer feedback that will improve mHelpDesk and increase future retention
• Strategically and accurately manage a pipeline of “at-risk” customers, and commit to leveraging all tools and knowledge on a daily, weekly, and monthly basis to retain customers
• Resolve customer concerns by utilizing effective listening and critical thinking skills to quickly pull ideas for workarounds to problems we don’t solve on a daily basis
• Consistently exceed in all metrics
• Partner with other lines of business with customer feedback to help deliver on an improved product and customer experience
• Creative in providing solutions to improve future retention efforts
• Strong product knowledge of mHelpDesk (requirement)
• Good command of SAS, SQL, Microsoft Office programs

I am excited to be applying for the position of customer retention specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for daily customer support to internal and external customers and determine proper course of action to resolve escalated customer service issues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Good at communication and coordination, team-work, analytical thinking, highly motivated, multi-task and result oriented personality
• Always looking for continuous improvement ideas
• Good command of written and verbal English and Turkish
• Consistent track record of highly-professional customer success/account management in a dynamic, start-up environment
• Strong interpersonal skills and experience quickly building customer relationships
• A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption
• High energy, go-getter with fresh ideas who is comfortable operating in a fast-paced environment and takes the initiative to get things done
• Have experience in the fashion/retail sector will be highly considered

I submit this application to express my sincere interest in the customer retention specialist position.

Previously, I was responsible for critical linkage between account team and Bottlers to support customer service expectations, resolve escalated service issues and oversee ‘market action’ activities for Customers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Self-starter and all-around team player who is excited for the opportunity to join a high-energy team and wants to make an impact from Day 1
• Experience with Salesforce.com reporting
• Identified representative will show strong commitment to the customer relationship experience, a working knowledge of retirement and retirement income planning, full adherence to FINRA/DOL fiduciary standards (including delivery of service against those standards) and will be dedicated to delivering an outstanding customer experience with every customer interaction
• Work with internal and external departments to ensure customer's
• Transactions are processed accurately and efficiently
• Build strong rapport by utilizing interpersonal skills and asking clarifying questions
• MS Office Suite (Outlook, Excel, PowerPoint)
• Experience with Service Cloud (OsVc) (preferred)