Director, User Experience Cover Letter

I submit this application to express my sincere interest in the director, user experience position.

Previously, I was responsible for photography and video to other Creative teams for use in other marketing materials.

My experience is an excellent fit for the list of requirements in this job:

• Manage team's professional development and give core feedback to team members inclusive of a regular cadence for individual meetings team meetings
• Preferred experience in HR systems and tools
• Macintosh and PC hardware and software knowledge
• Advances skills in the use of Sketch, Invision, Axure and Adobe Creative Cloud design tools (Photoshop, Illustrator, Indesign)
• Strong understanding of web technologies like content management systems, marketing automation, dynamic content, ecommerce, SEO, personalization, translation/localization
• Demonstrated success in driving UX projects across cross functional teams to completion on time and on budget
• Collaborate with designers and UX gurus at major platforms on continual improvement and innovation
• Conduct research with key stakeholders to review and validate approach and methodology

I submit this application to express my sincere interest in the director, user experience position.

In the previous role, I was responsible for direct support and coaching to front-line managers and supervisors as they help their direct reports through process and project implementation and rollout.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Monitor practices and processes to guide the implementation of compliance and improvement strategies
• Identify the impact of new service launches, projects or technology changes to our customers
• Assess and report on the potential impact of any new service integrations ensure a smooth transition into the operations environment
• Define and document existing business processes and manage their continual improvement
• Facilitate workshops to gain buy in across the organization for business improvements
• Identify interdependencies between departments and/or processes
• Maintain organizational focus on metrics that are both tangible and intangible to ensure a holistic approach is being applied to assessing end user experience and service improvement
• Manage the balance between driving business value of continual service improvement and diminishing returns Service Improvement

Please consider me for the director, user experience opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for education, skills training, coaching and expert consultation in User Experience design practice to the businesses and with all new product development projects.

Please consider my qualifications and experience:

• Relevant certifications in visual design, project management and human device interaction
• Excellent management, organization, and team collaboration skills
• Working knowledge of IT architecture and IT governance
• Service improvement experience in assessing end user experience with large scale enterprise desktop and end user device management platforms such as Altiris, Casper, WSUS, Tanium and AirWatch/MobileIron
• Background in ITIL, Continual Service Improvement, End User Experience, Customer Satisfaction Surveys, and Project management
• A proven track record of quality process improvement
• Service Improvement and Process Design experience and background, preferably with Six Sigma experience
• Experience facilitating and supporting business change and to influence others across the business of the need to change

In response to your job posting for director, user experience, I am including this letter and my resume for your review.

In my previous role, I was responsible for both direction and hands-on design for a wide array of deliverables ranging from maps and wireframes to high-fidelity design mocks and polished prototypes.

My experience is an excellent fit for the list of requirements in this job:

• Strong technical and analytical skills, including relevant experience in systems integration
• Develop an End User Experience Program that is focused on assessing and understanding user experience with workplace and end user services/technologies
• Identify what processes, procedures, and services need to analyzed
• Work with greater team to develop and integrate the appropriate reporting and monitoring capabilities to establish a proactive support posture across all services
• Provide improvement suggestions arising from all parts of service conception, engineering, transition, and delivery
• Work with service managers to identify improvement opportunities, assess their impact, scope, and resource requirements, and prioritization of their implementation
• Continually measure the performance of all aspects of workplace and end user service/technologies and develop improvement recommendations to increase efficiency, effectiveness, and cost effectiveness
• Define, design, and implement a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness and efficiency

I submit this application to express my sincere interest in the director, user experience position.

In the previous role, I was responsible for expertise in graphics design for digital marketing and customer interactive devices including content, style formatting, page layouts and text integrations.

Please consider my qualifications and experience:

• Develop strategies for service improvement with specific focus on workplace and end user technologies/services and the associated processes, procedures, and governance
• Develop the appropriate strategies, processes, procedures, and governance for the standup and execution of a continuous service improvement program
• Able to clearly articulate complex technical matters into common language for non technical individuals/teams
• Experience leading analytical teams in developing service improvement recommendations that provide quantifiable value
• Develop and continuously focus on service improvement initiatives for workplace and end user technologies/services
• Ensure all service improvement initiatives are properly coordinated with the applicable stakeholders and quantifiable measures are in place to assess value
• Provide a consistent and standardized means of determining the performance of service improvements in the context of likely impacts on the business outcomes, and on existing and proposed services and IT infrastructure
• Develop processes to share perspectives, ideas, experience, and information