Enterprise Technical Support Cover Letter

I am excited to be applying for the position of enterprise technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for advanced customer technical support including, but not limited to refresh hardware, configuring hardware, performing hardware/software installations, troubleshooting and correcting hardware and software problems, virus/spyware removal/detection, and resolving day-to-day system problems in data, voice and video networks.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Develop methods and best practices for delivering outstanding service, participate in knowledge sharing through the creation of knowledge base articles
• Professional working in technical support
• Knowledge of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and tools
• Knowledge of web programming (Perl/shell scripting,Javascript, ASP, JSP) and content delivery or media technologies
• Fluent Japanese (reading, writing, speaking, listening, presenting) skills
• Positive attitude and proactive communication to build and develop teamwork
• Strong leverage and influence to achieve a target
• Customer-oriented mind

I am excited to be applying for the position of enterprise technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical Support such as troubleshooting to Avocent SMB, Enterprise and Software Products (DSView, DCP, Aperture ,Trellis etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hands-on experience of IP/TCP/DHCP/QOS/VPN protocols is preferred
• IOS and OS X environments
• Document Management Systems (Share Point and Projectwise)
• This multi-site object store as a service (VSC) is based upon Mirantis OpenStack, Docker, Atmos, and Rubicons Elastic Cloud Router (ECR) and will provide a tiered cloud storage option for customers utilizing Networker, Avamar via Cloudboost
• Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate products and systems with other client and non-client computer systems being operated by customers
• Applies technical support expertise to resolve customer issues
• Identifies and provides resolutions to technical problems
• Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

In response to your job posting for enterprise technical support, I am including this letter and my resume for your review.

Previously, I was responsible for members and customers with quality service while documenting live sessions while troubleshooting network hardware, software, and infrastructure including routers, switches, hubs, servers, cabling, wireless, printers.

My experience is an excellent fit for the list of requirements in this job:

• Skill to create easy-to-understand presentation material
• CCNA or equivalent basic technical/networking knowledge
• Basic understanding of business concepts
• Understanding or familiarity with HIPAA regulations
• Previous healthcare experience Minimum Educational
• Understanding of Managed Services (network and server administration, data backup and restoration solutions)
• Understanding of Data Centre technologies and their associated applications (Colocation, Cloud, Geo-diversity, facility access and security)
• Strong background working through incidents impacting critical services and/or applications

I am excited to be applying for the position of enterprise technical support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for advanced technical troubleshooting and / or answer customer inquiries regarding repair, replacement, technical problem resolution and connectivity for server solutions, wireless data, wireless voice, paging and associated desktop software and broadband data.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• MEF certification would be an asset
• Bi-Lingual - speaking Portuguese and English fluently
• Experience with IIS, Outlook and Share Point
• General understanding of Cloud storage
• Knowledge of Windows Operating System architecture
• Previous technical phone support experience
• Experience with Enterprise Vault Exchange and Domino Archiving Software (formerly KVS)
• Enterprise Vault.Cloud

Please consider me for the enterprise technical support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical Support such as troubleshooting to Avocent Hardware and Monitoring/Software Products (DSView / Power Insight / Smart Insight).

Please consider my qualifications and experience:

• More focused on
• Able to work under pressure and high workload
• Document issues, resolutions, and specific implementation scenarios in the knowledge database
• Architectural understanding of operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare)
• Architectural understanding of relational databases (MS Exchange, Oracle, SQL, Sybase, Informix, Lotus Notes) is preferred
• Strong understanding of ESX, VMware, vCloud and other virtualization technology such as Hyper-V is preferred
• Experience in a technical support environment working with Cisco, Juniper, F5 Routing/Switching and Firewall products
• Knowledge of TCP/IP, Routing / Switching, MPLS, BGP, OSPF, EIGRP, Traffic Engineering, L2 and L3 datacentre technologies