Escrow Specialist Cover Letter

In response to your job posting for escrow specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for information to customers (internal and external) on a wide variety of mortgage Loan Servicing topics, to include: FHA and mortgage insurance, property taxes, insurance, optional insurance (Life/Disability), escrow analysis, loss claims, and other related topics.

My experience is an excellent fit for the list of requirements in this job:

• High School diploma or six months of job related coursework
• Thorough knowledge of a specialized area in business, finance or a technical field
• Familiar with work processing, bookkeeping and record keeping procedures
• Property tax knowledge
• A minimum of six months of real estate title work
• Able to meet fixed and changing deadlines, handle multiple priorities and follow up consistently
• Able to work flexible hours including evenings, weekends and holidays as needed
• Experience with escrow accounts is preferred

I am excited to be applying for the position of escrow specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for general external customer support related to the payment of taxes and the annual analysis that includes taxes, insurance and/or mortgage insurance premium.

Please consider my experience and qualifications for this position:

• Experience in analyzing escrows related to loan modifications and bankruptcy, preferred
• Proficient in the Microsoft Office suite with expertise in Microsoft Word and Excel
• Black Knight Desktop Process Management experience, preferred
• Considerable knowledge of loan servicing practices with specific department knowledge needed to research and close open tickets and tasks
• Review and resolve all open client requests within SLAs
• Review loan data to validate tax, hazard and other escrowed items
• Research illogical collection amounts, due dates, or large changes in payment
• Document findings by adding notes to the loan

I submit this application to express my sincere interest in the escrow specialist position.

In my previous role, I was responsible for direction and guidance to external clients and internal staff on credit and underwriting questions as they relate to investor guidelines and internal PennyMac guidelines.

My experience is an excellent fit for the list of requirements in this job:

• Proficient in Microsoft Word, Outlook and Excel (Levels I & II)
• High accuracy level in completing responsibilities with strong attention to detail, problem solving, and strong organizational skills (Levels I & II)
• MSP Servicing system experience preferred (Levels I & II)
• High accuracy level in completing responsibilities with strong attention to detail, problem solving, and strong organizational skills (Level II)
• Bi-lingual proficiency (Spanish) preferred (Levels I & II)
• Highly developed sense of integrity and commitment to customer satisfaction (Levels I & II)
• Willingness to work a flexible schedule and occasional overtime when needed (Levels I & II)
• Regular and punctual attendance (Levels I & II)

I would like to submit my application for the escrow specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for a first level review of annual escrow analysis to ensure accuracy and adherence with compliance requirements.

Please consider my qualifications and experience:

• Willingness to assume additional duties/projects as they arise (Levels I & II)
• Some closing office or title/escrow experience is preferred
• Knowledge of Tax Reporting preferred
• Experience with MSP Preferred
• Experience with wire handling Preferred
• Specific experience with Insurance, Tax, Escrow and/or PMI processing is preferred
• Reliable, great attitude and team player
• Strong and detailed understanding of regulations related to life cycle of a mortgage loan and escrow servicing, including interest on escrow requirements

Please consider me for the escrow specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support services for customer contact (internal and external) regarding payments, balances, insurance and taxes disbursements, escrow analysis questions, and payoffs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Complete the steps to process the escrow analysis and create a change in monthly payment
• Process requests received from the mortgage holder, clients, or other departments
• Perform second-review quality checks on work completed
• Assist management in creating and reviewing edit reports to identify and process work
• Update or create training, procedure, and job aids as needed
• Identify areas for improvement and assist management with action plan
• Complete various complex tasks within the department
• Monitor work volumes, assign and adjust worktypes or production to meet department needs