Global Customer Service Cover Letter

Please consider me for the global customer service opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for export/import control guidance and monitors export/import shipments to ensure no gaps in coverage due to expirations or changes in US import/export regulations.

Please consider my experience and qualifications for this position:

• Goal driven and target orientated, while able to step back and look at the bigger picture
• Experience managing a small team of business analysts
• Requires a high level of analysis, judgment, negotiation and problem solving skills
• Understanding of international
• Experience designing and facilitating training or workshops
• Experience using data to drive product or process improvement
• Experience working with cross-culturally with diverse workforce in a global environment
• Partner with others to provide world class customer experiences and integrate new products into existing b2b support models and communication processes

I am excited to be applying for the position of global customer service. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for relevant departments with guidance, training, and direction concerning import and export compliance, procedures, and documentation.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• SAP, Salesforce, and Business Analytics Software
• Experience working cross-culturally with a diverse workforce in a global environment
• Fluency in language other than English (written and verbal Understands concepts of international business and diverse cultures
• Experience with International account management
• Proficiency of Microsoft Office Suite and other systems
• Proficiency in MS Office (Word and Excel), IMSW, CASW, Global Limits, D&B, I-Risk
• Demonstrated “Team Player” abilities, influencing others without authority, contributing to a harmonious, productive team
• Demonstrated understanding of business value drivers and aligning teams

I submit this application to express my sincere interest in the global customer service position.

In the previous role, I was responsible for guidance on US trade control regulations, with a focus on the Export Administration Regulations (“EAR”).

My experience is an excellent fit for the list of requirements in this job:

• Track and measure the performance of individuals and team against established metrics while identifying and acting upon ways to improve performance
• Provide documentation of current processes, improvements to existing processes, and apply existing knowledge to build out communication models for new products and services
• Proactive, inclusive leader driving vision with a customer and people focus
• Experience in executing global or large scale communication initiatives
• Creative, open, collaborative mindset with a love for writing and research
• Knowledge of and experience with multi-dimensional database or other computer-based planning system
• Auditing experience useful in this role
• Knowledge of MS Excel, Adobe, Salesforce.com, Oracle, and other enterprise resource tools

In response to your job posting for global customer service, I am including this letter and my resume for your review.

Previously, I was responsible for an efficient interface with customs brokers and ensure import and export clearance are performed efficiently and in compliance.

Please consider my experience and qualifications for this position:

• May need to attend global conference calls outside of core business hours
• Influence from front line to the Executive Level Leadership
• Be able to collaborate in order to run the business by listening and achieving alignment across organizational levels, functions, cultures, and geographies
• Partner across functions to provide value, at the organizational, process, and IT application level
• Collaborate with teams such as Regional Sales/Marketing Leads, Finance, Credit, QA, Demand Planning, Regional Customer Service Leads, Regional Customer Operations Leads, IT
• Travel to and meet with in Regional Supply Chain Teams to observe process, audit, and develop and drive implementation of improvements
• Provide representation on and operationalize Global Supply Chain strategic teams and initiatives
• Leading without authority in a global matrix

Please consider me for the global customer service opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for strategic leadership and risk-based direction in sustaining and enhancing the effectiveness of the Company’s global trade compliance program (export and import).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manage all GBU onsite travel & support
• Manage and control travel expanses to meet budget
• Improve customer experience (TCE)
• Providing support for NPI products
• Support customers growth by providing effective ramp up and production support
• Familiar with Indigo S4 products
• Proven good interpersonal relationship
• Exceptional managerial and leadership skills to help develop a culture of customer satisfaction, process excellence and continuous improvement