IT Operations, Analyst Cover Letter

I would like to submit my application for the IT operations, analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for deployment, monitoring, maintenance, upgrades, and support of all IT systems, including servers, laptops and PCs, operating systems, hardware, software, production systems and peripherals.

My experience is an excellent fit for the list of requirements in this job:

• Have a basic understanding of CLOUD computing
• Any knowledge of Siebel
• Any knowledge of Nexus, Cloud Infrastructure and DevOps process
• Aligning to enterprise and team standards for monitoring production, outputs, and services
• Experience working with formal project management or ITIL methodologies
• Experience with SharePoint administration and SharePoint related applications
• Proficiency in networks – preferably CISCO
• Maintains the production environment and works with other technology areas to identify production issues or takes support calls to manage production incidents from inception to resolution

I am excited to be applying for the position of IT operations, analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for computer and laptop image deployment, fielding incoming phone support requests from end-users to resolve application and software issues.

My experience is an excellent fit for the list of requirements in this job:

• Conducts the quarterly Software Standards Catalog review
• Facilitates daily Service Management meetings where Changes, Incidents and Problem Records are reviewed along with Aging Change metrics with TDAF Management staff
• Develops/documents procedures and guidelines for Service Management processes / enhancements
• Consults with Technology Solutions application, infrastructure and 3rd party vendor subject matter experts
• Provides input into resolution plans for audit findings and assisting with resolving findings specific to the Service Management processes
• Utilizes and improves upon defined standards and procedures
• Experience with NIST 800-53 or other relatable information security and privacy frameworks
• Aligning to enterprise and team standards for Desk Side Services

Please consider me for the IT operations, analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for assistance in defining requirements in the procurement and/or development, deployment of all new hardware, software and application systems.

Please consider my qualifications and experience:

• Foresee technical issues and gaps, identify solutions before they impact users
• Coordination of resolution efforts with multiple teams for complex issues
• Ideally ITIL qualified or understanding of ITIL
• Experience with multiple system environments (mainly SAP) and IT Infrastructure
• Knowledge in Active Directory, DHCP, DNS, WINS, Symantec EndPoint Protection are also preferred
• VMWare ESXi and Microsoft Hyper-V virtualization
• An IT qualification
• Knowledge of IT Infrastructure components, including Windows and Unix

Please consider me for the IT operations, analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support in areas of Cisco/Juniper LAN as well as integration to Avaya IP Telephony & Cloud Telephony.

Please consider my experience and qualifications for this position:

• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, SNA, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity
• Experience with JIRA and Service-Now ticketing system
• Experience administering Office 365 including SharePoint
• Experience with imaging and deployment using SCCM
• Proficient in management tools including OMS, SCCM, Parallel, InTune, Windows 7, Windows 8
• Manages the review, tracking, reporting and coordination of requests for Changes to application and infrastructure environments
• Performs investigation, tracking, reporting and assistance with resolution of application and infrastructure high priority Incidents
• Conducts PIR's (Post Incident Reviews) and assisting with Root Cause Analysis documentation

I am excited to be applying for the position of IT operations, analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for substantial and broad expertise regarding the integration, application infrastructure, and deployment of applications across the business.

Please consider my qualifications and experience:

• May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
• Demonstrated proficiency in MS office tools, specifically MS Excel, including complex workbooks and pivot tables, MS Powerpoint and Visio
• Negotiation and buy-in
• Provides front line support to customers on a broad range of issues
• Proactive Investigating out of scope platforms, applying a broad business focus
• Assesses level of knowledge of user and able to translate information when providing assistance
• Process various levels of system access following provisioning policies
• Utilizes all sources of information when processing requests and participating in projects