IT Support Cover Letter

I am excited to be applying for the position of IT support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure.

My experience is an excellent fit for the list of requirements in this job:

• Strong support and working knowledge of mobile devices (iPad, iPhone, and Android)
• Advanced knowledge of Outlook, Word, Excel, Power Point, One note, Adobe Standard, Social Media applications
• Aptitude to teach how to improve use of technology
• Know and understand technology implementation modes
• Active Directory familiarization and use
• Proxy and firewall rule concept
• Symantec backup and recovery
• Resourceful and able to work independently and as a team player

I submit this application to express my sincere interest in the IT support position.

In my previous role, I was responsible for statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.

Please consider my experience and qualifications for this position:

• Basic PC & network skills
• Coordinating with the suppliers raising purchase orders
• Capable of resolving IT issue over the telephone for users in the Company
• Handling all documentation related to IT
• Can works under pressure and with sense of urgency
• IT Network Support Engineer
• Strong verbal and written communication in French & English
• Solid understanding of internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN)

I am excited to be applying for the position of IT support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical support in the use of personal computer hardware, software, and specialized technology.

My experience is an excellent fit for the list of requirements in this job:

• Able to work under pressure and a self-starter with proven initiative to learn new technologies
• Mature thinking, bright personality with good attitude
• Technical experience supporting a variety of technologies and services
• Advanced technical abilities including file storage, encryption, permissions, Windows, Mac, command line and terminal familiarity, and scripts
• Experience in logging and tracking problems and requests from open to close, using an issue tracking tools such as JIRA, Heat, Livetime, and Remedy
• Experience with web applications, basic networking (TCP/IP, Firewalls, switches, ), and application security
• Experience with imaging software and processes (Ghost, Acronis)
• Experience troubleshooting printer driver and/or hardware issues

I submit this application to express my sincere interest in the IT support position.

In my previous role, I was responsible for direct in-person analytical and technical support for the installation, repair and preventive maintenance of personal computers, workstations, software and related hardware.

Please consider my qualifications and experience:

• Experience setting up various Windows services such as IIS, FTP, RDP
• General understanding of Active Directory concepts and functions
• General understanding of TCP/IP functions (subnetting, routing, DNS)
• General understanding of database concepts
• Self-Motivated individual who enjoys working in a fast paced, ever changing environment
• Strong understanding and working knowledge of networking concepts
• Experience with printer support and maintenance
• Experience with Gmail administration (Email, Calendar, Google Drive..ect)

In response to your job posting for IT support, I am including this letter and my resume for your review.

In the previous role, I was responsible for statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent at dealing with people at all skill levels
• Fluent in Polish and English, both written and spoken
• Experience with support ticket and queue management
• Outstanding customer service, communication and interpersonal skills
• A proven leader who is hardworking, learns quickly and thrives in a fast-paced environment
• Extensive knowledge of Mac OS 10.10x, 10.11x, 10.12x, iOS and Android
• G Suite for Enterprise experience
• Knowledge of audio/video conferencing solutions and support