Manager, Customer Success Cover Letter

I would like to submit my application for the manager, customer success opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical and product expertise on FT content, tools and delivery solutions to demonstrate value to prospective customers.

My experience is an excellent fit for the list of requirements in this job:

• Manage the renewal process within assigned client base
• Manage the assigned geographic territory, including but not limited to, sales support, overall product support (including training, implementation and technical support) to assigned client base
• Strong presentation/demonstration skills, effectively works directly with customers and internal teams
• Proven track record of leading client-facing teams as shown with positive client retention and high customer satisfaction scores
• Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives
• Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status
• Advocate customer needs/issues cross-departmentally and program-manage customer concerns
• Support Professional Services with scoping, and selling follow-on and new service opportunities

In response to your job posting for manager, customer success, I am including this letter and my resume for your review.

In the previous role, I was responsible for business insights through client value presentations, Quarterly Business Reviews, Audit & Security Review support and other methods.

Please consider my experience and qualifications for this position:

• Data driven with a commitment to process
• Previous experience with an annual subscription sales model preferred
• SalesForce and Gainsight know-how preferred
• Knowledge of clinical information system and understanding the hospital processes workflow
• Project Management experience in healthcare space is a pllus
• Familiarity with SQL database, VMware, Windows Server application and network technologies
• Execute customer ad-hoc requests such as reports, audits, and tours working with the appropriate internal teams
• Conduct compliance assessments, identify risks and perform root cause analysis and lead action in directing internal and external teams in issue resolution/corrective actions

I am excited to be applying for the position of manager, customer success. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for virtual and f2f training for various platforms and solutions in the portfolio to librarian staff.

Please consider my qualifications and experience:

• Experience in implementation of Customer Success Tools like Sensedata, Totango, GainSight
• Deep domain experience in automotive manufacturing industry
• Experience working in a clinical or software environment is preferred
• Experience with Salesforce.com, SalesLogix or another CRM preferred
• Aptitude to stay current on industry and product trends and initiatives
• Work proactively with an established customer base to ensure retention of the current relationship and contract(s)
• Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
• Conduct Business Reviews with customers to demonstrate current health status, ROI, and best practice guidance

Please consider me for the manager, customer success opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for best practices to help drive user behavior and adoption in product and map LSS solutions to existing customer workflows.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in managing a team of Customer Success Executive or client services executives
• Organised/meticulous approach
• Solid communication both verbal and written
• Comfortable fielding customer queries
• A learn by doing approach
• A process junky
• Experienced using project management software such as Basecamp or Asana
• Experienced using Google Analytics

I submit this application to express my sincere interest in the manager, customer success position.

Previously, I was responsible for best practices to help drive user behavior and adoption in product and map LinkedIn solutions to existing customer workflows.

Please consider my experience and qualifications for this position:

• Balance between empathy and assertiveness
• ITSM, adoption and change management with top consulting firms or software vendors, or in a pre-sales solution engineering capacity for a top SaaS vendor
• Prosci certified or that has Organizational Change Management (OCM) experience
• Experience in driving digital transformation in enterprises through effective change management and adoption highly preferred
• Experience in one of the following industries highly preferred - Manufacturing & Distribution, Professional Services, Retail
• Experience in establishing and cultivating long-term relationships
• Highly motivated self-started who understands and values a team environment
• Highly motivated individual who understands and values a team-based environment