Manager, Experience Strategy Cover Letter

I would like to submit my application for the manager, experience strategy opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for similar data but for digital services to support media planning, digital marketing and communications, and new product development.

Please consider my qualifications and experience:

• Be eager to solve complex, ambiguous and strategic questions in a rapidly changing environment with creativity
• Experience in a managerial role leading direct reports
• Relevant business experience working in fast paced complex environments and/or complex user experience
• World-class marketing and problem solving skills
• Ambition to build a powerful and compelling local office presence, high performing team dynamic and successful career with our firm
• History of fast-track career progression
• Healthcare industry knowledge strongly preferred
• Strong team building and relationship management skills providing leadership and direction to team members for all aspects of client deliverables

Please consider me for the manager, experience strategy opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for deep insight about the digital consumer in relation to digital product/capabilities to maximize adoption and usage of RBC’s digital services, and develop new business opportunities to serve the digital consumer that create new revenue streams.

Please consider my qualifications and experience:

• Strong understanding of technical concepts like API, Open Source, CMS, App Stores
• Should be familiar with Testing – test cases and user acceptance testing
• Should be able to independently write requirements from brainstorming sessions
• Should have knowledge of Digital Web, Mobile, browsers, OS
• Outstanding problem-solving skills with tenacious follow-up on existing issues
• Experience working in a fast-paced and deadline-driven environment
• Passion for the OnStar business and our OnStar Member
• Proven track record in delivering strong results in a highly-matrixed operating environment and comfort with ambiguity and change

I am excited to be applying for the position of manager, experience strategy. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for functional leadership and works collaboratively with the strategic business unit (SBU) sales and marketing teams to formalize and execute “go to market” strategic activities, sales force management, new product commercialization and digital marketing/communications and customer experience.

Please consider my qualifications and experience:

• Strong background and understanding of customer experience tools such as persona development, journey mapping, voice of the customer programs, and CX Measurement
• Knowledge of leading digital platforms in ecommerce, web CMS, and marketing automation
• Expertise in disciplines of strategy
• Extensive knowledge of, and experience with, a range of (digital) user experience methods and tools, Experience Mapping/Modeling, customer type creation, prioritization, roadmaps, business case development
• Highly proficient at experience modeling techniques
• Experience with UX/UI Research or Design
• Experience and knowledge of customer experience metrics, methodologies and customer survey research design (NPS)
• Extensive knowledge of operational/ guest service experience in the hospitality industry to include management of a guest service area within a hotel or resort

I would like to submit my application for the manager, experience strategy opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for communications business partner support for the Digital Office and Chief Digital Officer, including internal activities, media requests, and speaking engagement opportunities in support of the digital strategic agenda;.

Please consider my experience and qualifications for this position:

• Strong analytical thought process and able to create a story from data
• Past experience or exposure to Agile product development
• Experience with Product Management principles
• Deep understanding of web application design / web security / mobile / Agile
• Demonstrated experience in delivering on very aggressive timelines and should be largely self-sufficient
• Exposure to Digital, Web, Mobile, Apps and Cloud Technologies
• Solid understanding of requirements gathering
• Proficient with feasibility analysis – build vs

I submit this application to express my sincere interest in the manager, experience strategy position.

Previously, I was responsible for thought leadership internally, to the client, and across agency partners, including the below but not limited to: consumer behaviors, creative technology & media platforms, emerging marketing opportunities and innovative partner programs.

My experience is an excellent fit for the list of requirements in this job:

• Strategic and forward thinker who will challenge the status quo and continually look for a better way to execute with excellence
• Strong team player, works well under pressure
• High level of proficiency with communicating results and strategies to senior level executives via memos or PowerPoint decks
• MBA and strategy consulting experience preferred
• Strong oral and written English and Mandarin language communication skills (including experience reviewing results with senior management and working in a global team setting)
• Extensive knowledge of, and experience with, a range of (digital) user experience methods and tools, Experience Mapping/Modeling, customer type creation, prioritization, business case development
• Using data-driven insights (journeys, segments, performance measurement, irritants and proof points), tell a compelling CX narrative and make recommendations on what the organization should strategically invest in to make meaningful improvements to CX
• Lead CX Irritants Program and/or Customer Journeys strategy to elevate awareness, track progress & influence investments that address top customer pain points