NOC Analyst Cover Letter

I am excited to be applying for the position of NOC analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support to both users of the systems and to service delivery functions such as Computer Operations and Help Desk.

Please consider my experience and qualifications for this position:

• Work directly with the second level support personnel and other support groups to resolve issues
• Methodical and detailed approach towards accomplishing tasks
• Provide recommendations for process improvement
• He/She should be willing to work in rotational shifts in 24*7 environments
• Basic Knowledge of LAN/WAN technologies and topologies
• Fundamental understanding of TCP/IP and UDP
• Troubleshooting with various telecom circuits (T1, E1, DS3, OC3)
• Communicates clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public

I am excited to be applying for the position of NOC analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for reports, solutions and or recommendations to the Network Operations Manager and other OINIS Operational support entities regarding procedures and software/hardware improvements that would result in improving the Quality of Service of the network.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of wireless telecommunications network management systems
• Available for on-site, 24x7x365 shift work
• Understand the importance of frequent and consistent communication
• Prioritize and manage my time
• Easily interpret documentation and follow documented steps
• Experience tracking my work and steps taken
• Enjoy working as a member of a team
• Adapt easily to a changing landscape

I am excited to be applying for the position of NOC analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support.

Please consider my qualifications and experience:

• Exceptional customer interaction skills - written and verbal
• Highly organized / time sensitivity
• Telecom experience with focus on direct customer support
• Act as a contact during the course of minor and major incidents coordinating responders from a global I.T
• Appropriately document and communicate problems, response activities and status in ticketing system to operations leadership and end-users
• Intermediate knowledge of Cisco WAN, LAN, WLAN environments
• Cisco CCENT or CCNA
• Experience with Security, Firewalls, Netcool, Service Now/Remedy

I am excited to be applying for the position of NOC analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for direction to staff on technical support activities related to network surveillance, service administration, and incident management.

Please consider my experience and qualifications for this position:

• Advanced knowledge of Data Network Devices including but not limited to Routers, ATM & Ethernet switches and DSLAMs
• Service Provider experience is highly preferred
• Have highly effective written and verbal communication skills for both Technical and Managerial areas
• Possess advanced problem solving and critical thinking skills
• SME in Internetworking to support product deployment projects
• Excellent understanding of network architecture, technology, dependencies and interactions
• Working knowledge of 5 or more of the following
• Telecommunication and wireless experience preferred

I am excited to be applying for the position of NOC analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for reports, solutions and or recommendations to the Network Operations Manager and other IBNF Operational support entities regarding procedures and software/hardware improvements that would result in improving the Quality of Service of the network.

Please consider my experience and qualifications for this position:

• Aptitude to learn fast, retain and apply knowledge in a complex fast-paced environment
• Use independent judgment when identifying and resolving major issues, including taking appropriate escalation steps, communicating specifics to the correct party, documenting all tasks that are completed, and reviewing all error logs
• Active Directory, DHCP, DNS, GPO, and PowerShell
• SCOM, SCCM, WSUS, Orion Solar Winds, VMware products
• Knowledge of NIST Security policies and standards
• Previous experience with ITIL and HDI methodologies
• Intermediate network diagnostic skills to collate and interpret trends and analyze data from various sources to troubleshoot and provide recommendations or solutions to technical issues
• Requires heavy interaction with other technical groups including developers, information/data security, networking, system administrators, and IT operations