Onsite Support Cover Letter

Please consider me for the onsite support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support by trouble shooting PC hardware and software.

Please consider my qualifications and experience:

• Familiar with SharePoint Architecture and expertise in user administration functionality
• PMI training
• Subject matter expert for Microsoft or Apple Operating Systems and Office Suite including common commercial of the shelf software applications working with our global teams on company-wide / enterprise problems
• Identify and remediate potential SLA misses to account management team
• Has experience performing technical coordination for deskside critical situations until resolved
• Demonstrated leadership and oversight for other technicians to ensure adherence to IBM processes and work instructions
• Perform root cause analysis and implement preventive procedures
• Technical skills and business acumen that can be used to provide dedicated VIP support or support to senior executives

Please consider me for the onsite support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for significant expertise in day to day consultation, training, instruction, complex trouble-shooting and problem-solving for computer users.

Please consider my experience and qualifications for this position:

• Hands-on experience and working knowledge of Epic Applications or other care delivery system
• Experience in Windows 8/10 installation, operation and troubleshooting
• Application/Service operation and maintenance (File server, print server, DHCP, FTP server)
• Basic scripting skills (desirable)
• Part replacement and HW upgrades for workstations, servers and network devices
• Cable management best practices (desirable)
• Experience in working in a datacentre (desirable)
• English communication skills - proficient

Please consider me for the onsite support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical assistance and support to engineering team's issues related to computer systems, software, and hardware.

Please consider my experience and qualifications for this position:

• Demonstrated success at negotiating among an array of parties including those from IBM, vendors of HW, SW, network carriers and the Customer at both the end user and executive levels to resolve complex and/or relatively obscure problems
• Experience or understanding of resolving hardware and software issues
• Results oriented with an excellent record of success
• Able to logically examine and interpret information from different sources to develop a course of action
• Experience of providing 1st and 2nd line IT support in a legal environment
• Service management tool experience
• Time recording software
• Experience of MDM / Smartphone support iOS and Android

I would like to submit my application for the onsite support opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support functions for the Division’s end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, patch management, security administration, user administration, monitoring, system tuning, trouble shooting, capacity planning, printer (shared & personal) administration, asset tracking (servers, storage, PCs, printers, etc), vendor management, data backup and restore, and disaster recovery.

My experience is an excellent fit for the list of requirements in this job:

• Document Management System (DMS preferred)
• Excellent technical knowledge of desktop hardware
• Extensive equipment support experience
• Excellent in verbal , written communication, personal interaction skills
• Can perform under stressful and stringent timelines with minimal help with ownership
• Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
• Flexible to work in 24x7 environments
• English proficiency level – 4 out of 5

In response to your job posting for onsite support, I am including this letter and my resume for your review.

In my previous role, I was responsible for excellent customer service to Mac and PC users achieving service level objectives for responding to and resolving requests related to: Hardware and software requests and purchases, VoIP and telephony services, account creation and entitlements, trouble-shooting, support and general application or software assistance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willingness to travel between Waterloo, North York and Montreal
• Troubleshoot and repair MS Windows operating systems, software applications, and hardware
• Developing troubleshooting skills
• Intermediate understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Knowledge of working in a managed-care environment
• Prior customer service collection experience
• Experience leading Onsite and Virtual Teams
• Previous help desk experience is a bonus