Patient Services Associate Cover Letter

I submit this application to express my sincere interest in the patient services associate position.

Previously, I was responsible for guidance to department staff members on University and Business Office policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Team player, professional and positive image, motivated self-starter
• Knowledge of health system policies and procedures
• Knowledge of medical terminology, cardiology coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred
• Strong multi-tasking abilities and communication skills
• Knowledge of front end systems (MiChart/Epic, RIS- Radiology Information System, LifeImage)
• PSAs are trained to respond to the needs of our clinicians, the varied needs of a large patient population
• MiChart access
• Optime scheduling access

I submit this application to express my sincere interest in the patient services associate position.

Previously, I was responsible for leadership and experience in a collective bargaining environment and/or knowledge of California State University policies and procedures.

Please consider my experience and qualifications for this position:

• Coordinate with nurses as needed
• Mail documents to families
• Call families when needed to enquire about resources or any trouble they are having finding or getting coverage for services
• Answer incoming calls from patients/families
• Tuition Support Program
• Experience should include, but is not limited to, case management review, utilization review, social service support, insurance reimbursement and patient advocacy
• Previous experience with computerized scheduling system
• Knowledge of computerized patient management system, , MiChart

I am excited to be applying for the position of patient services associate. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for subject matter expertise related to compliance with University, state, and federal requirements, including taxes, procurement policies, gift acceptance, University budget restrictions, administrative policies, and other areas related to department finances.

My experience is an excellent fit for the list of requirements in this job:

• Professional communication with patients, peers, and clinical staff
• Proficiency in EPIC
• OB/GYN clinical experience preferred
• Knowledge of front end systems (MiChart, Cadence, Resolute, Web Denis, M-Connect, I/Observer)
• Knowledge of front end processes (Check-in, Check-out, Scheduling)
• Proven financial counseling experience for health care patients, including patient payment plans and financial aid assistance
• A strong professional and positive image when interacting with patients, faculty, and staff
• High school diploma or equivalent combinatoin of education and experience

Please consider me for the patient services associate opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for back-up first-level immigration advising to international scholars on visa status, university policies and procedures, cultural adjustment, academic, and other matters.

Please consider my qualifications and experience:

• Experience using a computerized patient information system and appointment scheduling software ( MiDent, Axium, MiChart)
• Demonstrate excellent customer services skills and telpehone etiquette
• Exhibit a professional and positive image during all interactions
• Possess outstanding organizational skills and attention to detail
• Demonstrate basic computer skills using Microsoft Office products
• Have excellent punctuality and attendance record
• Assist families with records when requested
• Prepare for upcoming clinics and prepare who needs documentation before or during appointments

I submit this application to express my sincere interest in the patient services associate position.

Previously, I was responsible for professional routine technical advice and service to other campus employees about university policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in a large, complex health care environment with a demonstrated knowledge of regulations, standards, and guidelines applicable to home care services
• Strong interpersonal/customer service skills- Service excellence
• Experience in an ophthalmic setting
• Experience with MS Word and MS Excel
• Demonstrate flexible and creative problem solving
• Knowledge of basic medical terminology.• Experience working within a large, complex health care setting.• Familiarity with UMHS electronic medical record systems.• Knowledge of University policies and procedures
• Proficient in Microsoft Word, Excel, and Outlook• Experience in an ambulatory care clinical setting• Experience working within a large, complex health care setting• Knowledge of Michigan Medicine software such as MiChart & Aspect• Knowledge of Michigan Medicine policies and procedures
• Experience and proficiency utilizing computer and Microsoft Office Suite software