Principal Support Engineer Cover Letter

Please consider me for the principal support engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for insight into emerging customer experience trends, competitive environment and best practices and apply learnings to ongoing customer experience initiatives to support CA.

My experience is an excellent fit for the list of requirements in this job:

• Experience with ServiceNow and/or other ticketing tools
• Experience with ITIL practices
• Willingness to participate in 24/7/365 on-call rotation if needed
• Having good knowledge on virtualization software such as VMware vSphere and VSAN
• Strong understanding of hardware (server arcthitecture, motherboard, CPU/GPU, hard disk, memory module, video adapter, network card,RAID controller card , PSU etc) and software (OS, Firmware and BIOS)
• Possess logical and systematic problem solving approach
• Strong working relationship with development, sustaining and other engineering teams
• Those without technical/customer support experience but having strong engineering background and are seeking the opportunity to switch toward a more customer oriented role are encouraged to apply too

I would like to submit my application for the principal support engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for cA SSO/IDM/LDAP SME (subject matter expert) level support to operations teams for both development and production environment.

My experience is an excellent fit for the list of requirements in this job:

• Flexible schedule with occasional OT and weekend work
• Moderate travel domestic and international
• Strong networking and network security technology experience (firewalls, IDS, IPS, routing, switching, packet capture/analysis)
• Strong Linux/Unix to include system troubleshooting, shell scripting and administration
• Malware analysis/ Incident response - to include malware behavior and indicators of compromise
• Database knowledge MySQL/Postgres
• Windows end-point security concepts including ACL’s, audit logs, registry settings, process tracking
• Industry certifications such as CISSP, GCIH, GCIA

In response to your job posting for principal support engineer, I am including this letter and my resume for your review.

In the previous role, I was responsible for design Control Engineering tactical expertise to develop Alcon innovative intraocular lens platform (Belmont, CA) and complex electro-mechanical-software surgical equipment systems (Lake Forest, CA).

Please consider my experience and qualifications for this position:

• Python (or any object oriented programming) and/or familiar with Web Frame (like django) or alike
• Some explosure to EDA, fabrication, business process modeling and know VLSI design is added advantage
• Technology competency
• Interpersonal relation skills
• Relevant Certifications on Cisco like CCNP-R&S , CCNP-DC , CCIE-DC, CCIE-R&S
• Experience with Cisco Data Center (Cat switches 6500, 6509, 6513, ASA firewalls, F5's , Nexus, Routers 3745, 7200, 3600, 3800), supporting Data Center routing and switching
• Experience on Cisco Application Centric Infrastructure ( ACI ) would be highly desirable
• Knowledge of various network Management tools such as Netbrains, Solarwinds , Cisco Works, MRTG, Opsware and Network Analyzers

I am excited to be applying for the position of principal support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier 3 troubleshooting for issues across CA technologies including CA SiteMinder Policy Servers, CA SiteMinder Login Servers, Agents on various Web & Application Servers, and Identity Federations in a highly complex integration environment.

Please consider my experience and qualifications for this position:

• Communication and IT systems as they relate to the Broadcast environment
• Server, PC hardware and software
• An understanding of Broadcast operations
• Good understanding of building services in respect of broadcast operations including resilient power and cooling systems
• Able to inspire confidence in all customers of the Tech Support department, be them internal or external
• Understands and follows defined change management processes
• Appreciates the unique nature of a live broadcast environment
• Provide technical support for base maintenance aircraft to ensure timely return to service

Please consider me for the principal support engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for engineering support for the development, integration, configuration, and sustainment of the Gateway Segment connections from Clear Air Force Station, Alaska to the DoD Teleport at Camp Roberts, CA and SSC Pacific, San Diego, CA.

Please consider my qualifications and experience:

• SQL databases (Oracle, SQLServer, MySQL, Postgres)
• Intrusion Detection, SIEM, Identity Management, Forensics Analysis, incident response, cryptography, NOC or SOC experience
• Web Servers and applications (Apache, tomcat)
• Scripting and programming with interpreted or compiled languages (html, perl, python, java, c)
• Experience working with and supporting Fortune 500 companies
• Extensive experience with endpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints
• Advanced skills in Windows and Linux memory dump capture and analysis
• Network Management experience in oil/gas industry preferred