Production Services Lead Cover Letter

In response to your job posting for production services lead, I am including this letter and my resume for your review.

Previously, I was responsible for ad-hoc queries, perform research and assist Profit Business leads with business partner inquiries and data requests.

Please consider my qualifications and experience:

• Daily responsibilities will include investigate/ analyse, debug and provide technical solutions on BAU related issues
• Also, provide BAU support for issues encountered in daily processing and questions from the business about the system's outputs
• The responsibilities also include providing L2 production support of the Trade finance current Mainframe/Oracle platforms such as TradeLine & Trade Banking Management System
• Creation/ maintenance of system, functional and reference documentation
• Participate in discussions with different stakeholders (business, ops, technical teams & business analyst) to address the production issues
• Participate in disaster recovery, patching, infrastructure upgrade, maintenance release activites
• Being part of IT Application support team provide frontline technical support to end user, responding to issues related to Incidents / Problem management, release management, application monitoring
• On-call (rotational basis) for production support during out of hrs

In response to your job posting for production services lead, I am including this letter and my resume for your review.

In the previous role, I was responsible for support in the use of enterprise data, including guidance in understanding and exploitation of the underlying data and business models, and identifying optimal data sourcing.

Please consider my qualifications and experience:

• Production support background
• Remedy tool
• Sense of prioritization (problems weight versus business impact)
• Self-dependent, creative, proactive and fast learner
• Strictness and sense of organization
• Control of the work
• Working in transversal environment
• High quality of synthesis and analysis

Please consider me for the production services lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for strong experience in solutions strategy development, business requirements definitions, system integration modeling, business process definition, data architecture and governance and/or enterprise level logical data modeling.

My experience is an excellent fit for the list of requirements in this job:

• Takes ownership of day to day issues/escalation and brings them to resolution
• MainFrame , DB2 on-site production support for data movement as a member of a production support team
• Perform Advanced ETL administration tasks
• Understanding of DataStage Extended packs (Salesforce, SAP BW, Data Masking)
• Understanding of Executive Reporting and Scorecard creation
• Graduate in Computer Science/Engineering/Math Or MBA
• Teradata Knowledge (TD to TD master or certification)
• Excel, Visio, PowerPoint, Work, MS Project

I submit this application to express my sincere interest in the production services lead position.

In my previous role, I was responsible for direction and oversight to and participate in the overall design of the data and visualization of the data warehouse including the ETL scripts, metadata definitions and models, queries, reports and dashboards, work processes, visualization, and maintenance procedures.

Please consider my experience and qualifications for this position:

• MS Office Suite including Visio / Project
• Data Visualization tools including Tableau, MicroStrategy, and SSRS
• Project Management methodologies including Waterfall and Agile
• Strong Application Management and Production Support experience (strongly preferred)
• ITIL knowledge (strongly preferred)
• Any database knowledge is added advantage
• Thematic analysis
• Able to prioritize task and be able to multitask

Please consider me for the production services lead opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for project management support such as: conduct analysis and build data models to support business request, devise control plans to enable fast and reliable business decisions by management, and assist with execution of Change Control (Governance) process.

Please consider my qualifications and experience:

• Flexible with IT Activity schedules & travelling
• Strong results & detail orientation, along with excellent interpersonal skills
• In-depth understanding of the SDLC and IT projects lifecycles (Release/Change Management Process, Performance/Capacity Management Process, Infrastructure delivery , application delivery)
• Exceptional System Analysis skills - using technical diagrams
• SQL server, Oracle, SQL
• Manage enterprise database support services on heterogeneous databases, ensure smooth and efficient operations within a very large, complex database environment
• Provide strong technical knowledge and business subject matter expertize across a wide range of database technologies, platforms and business processes in order to prioritize the work effort and maintain high service levels to the business
• Lead geographically dispersed vendor database support team to deliver high level of IT support