Service Analyst Cover Letter

I submit this application to express my sincere interest in the service analyst position.

In my previous role, I was responsible for escalated support for issues, requests, administration and improvement of a variety of programs, systems, networks, and platforms.

Please consider my experience and qualifications for this position:

• Experience in IT in large corporate environment, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Experience of end to end Level 2 production support and a good overview of production support
• Investment Banking Experience (beneficial)
• Understanding ETL (Extract, Transform, Load) architecture
• Experience with Java/ Weblogic environments (beneficial)
• Experience with Pega workflows and / or IBM Cognos (beneficial)
• Excellent verbal and written communication skills organizational habits
• Clinical/Financial applications functionality and programming skills (as evidenced by formal training, or certification, and experience), basic knowledge of database technologies (SQL, Access ), proficient in web/portal technologies

I would like to submit my application for the service analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for business analyst support to develop and execute test cases on product functionality; perform data analysis and verification;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Ideally, familiarity with ServQual framework and/or the Lean/Six Sigma methodologies
• The role is to support the Transition Managers during the transition lifecycle of new, modified and retired services into and out of the liver operational arena to meet our customers’ requirements and deliver in line with our governance and security policies
• These services are delivered to Operations & Technology, Barclaycard, Personal & Corporate Bank, Group Functions and Investment Bank
• Understanding of the infrastructure platforms and components that host specific business applications or services within Barclays Collaboration Services
• Desktop Applications & Devices
• Messaging & Mobile
• Basic automotive system knowledge
• Provide oversight and reporting to Hosting Service Delivery Leaderships Teams and Hosting Service Delivery Service Owners on service governance, KPIs, breaches and risks

In response to your job posting for service analyst, I am including this letter and my resume for your review.

Previously, I was responsible for advice and recommendations to the product team for aligning business requirements to base product functionality.

Please consider my qualifications and experience:

• Network knowledge (certified in Cisco preferred)
• Excellent written & oral communication in English as part of “hotline” technique
• Extensive knowledge of Microsoft Office products including Microsoft Word, Excel, Access and Powerpoint and Outlook email program
• Knowledge Microsoft software
• Maintain high level of credibility
• Possess self-improvement skills and grow independently towards maximizing opportunities for development
• Maintain high standards always and especially during deadlines and critical situations, work efficiently and effectively
• Perform wide variety of tasks as demands change, manage transitions from task to task effectively, and adapt to fluctuating situations/customer needs/responsibilities

I would like to submit my application for the service analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for training and support to end users on the use and functionality of the Oracle applications and connected systems.

My experience is an excellent fit for the list of requirements in this job:

• Intermediate computer skills including Word and Excel
• Expert level knowledge of service processing and operations pertinent laws and regulations
• Proven track record in the production and delivery of detail and high level business reporting to key stakeholders (responsibility not just involvement in the process)
• Demonstrate an indepth knowledge and understanding of data analytics to interogate data, and produce quantative and quality management information to allow key stakeholders to make informed decisions
• Knowledge and experience of using Excel, Access, SAS, R, Spotfire or Business Objects tools to design, update and maintain robust reports and associated processes
• Participate in identifying opportunities to drive process improvements, making recommendations to implement and deliver efficiencies within the team
• Be familiar with the criticality and visibility of the management information and be comfortable with the methods of preparing and the production of MI
• Experience of service delivery to external customers (not necessarily banking) and senior stakeholders

In response to your job posting for service analyst, I am including this letter and my resume for your review.

Previously, I was responsible for advanced remote services involving system configuration, diagnosis, troubleshooting, and repairs, of data networks, and/or data systems hardware/software applications including desktop computers, data/VOIP/video communication systems, call centers, including peripheral devices, wiring and cabling to ensure connectivity and functionality.

Please consider my qualifications and experience:

• Help define and implement a people, process and technology service strategy for the Hosting Service Delivery service agenda and lead continuous service improvement opportunities and validation of these in line with Group performance policies and Standards
• High levels of literacy to read, understand, interpret and communicate complex technology requirements and issues
• Adept at identifying and quantifying Operational and service risks and acceptable performance measures
• The purpose of the Hosting Service Delivery Resilience Analyst role is to provide support to all of the Hosting Service Delivery Teams in their day to day resilience compliance activities
• The aim of the role is to train, develop and become a Resilience SME for Hosting Service Delivery across the 4 pillars of Resilience
• Good Stakeholder communication skills
• Awareness of Business Continuity Management (BCM) principles
• Experience in supporting the planning and execution of medium and large scale Data Centre Recovery (DCR) and Per Application Testing Strategy (PATS) exercises and associated communications