Service Desk Support Cover Letter

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for telephone and on-line remote software troubleshooting and support for local and offsite users to resolve network and software problems and troubleshoot site problems.

Please consider my qualifications and experience:

• Distinctive customer-facing communication skills
• Flexible to customer requests and deadlines
• Self-contained and target-oriented team player
• Affinity to help our internal business customers if they have questions
• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system
• Escalate problems in accordance with defined procedures
• Assist users through problem solving steps

In response to your job posting for service desk support, I am including this letter and my resume for your review.

In the previous role, I was responsible for administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets.

My experience is an excellent fit for the list of requirements in this job:

• Experience providing customer and/or end user support, preferably in a healthcare setting preferred
• Advanced knowledge in Microsoft Office products, use of Internet, strong understanding of technology based services
• Installation of software packages via a variety of tools eg
• Good understanding of customer services and relationships
• Attention to detail and focus to customer issues to solve them correctly and quickly
• Experience with Windows/Unix
• Prior experience in IT support, or equivalent
• ITIL Certification and experience working with ITIL compliant practices

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for timely hardware, software, voice, and network help desk support to all agency personnel through all means available.

My experience is an excellent fit for the list of requirements in this job:

• Use technical databases to research problems, and talk with co-workers to research problem and find solution
• Test software and hardware for troubleshooting and problem resolution
• Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies
• Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
• Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.\

I am excited to be applying for the position of service desk support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for first-level phone support for internal and external users including password resets, application troubleshooting, remote support and software and network related issues supporting the service desk M-F with occasional on-call after hours support.

My experience is an excellent fit for the list of requirements in this job:

• Write or revise training manuals and procedures
• Develop training materials, such as exercises and visual displays
• Write software and hardware evaluation and recommendation for management review
• Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors
• Effectively liaise with 2nd and 3rd line teams 3rd parties to troubleshoot and resolve calls
• May require travel to other company locations in Reno
• Knowledge and experience of supporting at least two of the following operating systems troubleshooting from the GUI and basic command line/terminal usage
• Understanding of a broad range of core IT services and programs common tools for the platforms

I submit this application to express my sincere interest in the service desk support position.

In the previous role, I was responsible for remote support for users located at classified sites by phone or via classified network; this may include after-hours support when needed.

Please consider my experience and qualifications for this position:

• Experience supervising and/or leading staff in a work unit
• Experience managing multiple projects and meeting deadlines
• Excellent communicator, with a confident approach to dealing with a wide range of people in a approachable and professional manner
• Familiar with working with IT Service Management toolsets
• Fluency in English (Written and Oral), another European language an advantage
• CompTIA, Microsoft or Other industry certification highly desirable
• Foundation understanding of Microsoft Active Directory
• Understanding of ITIL framework and previous 1st Line experience advantageous