Service Dispatcher Cover Letter

In response to your job posting for service dispatcher, I am including this letter and my resume for your review.

Previously, I was responsible for accurate information of route delivery including time and quality of delivery and any independent contract carrier issues.

Please consider my experience and qualifications for this position:

• Willingness and experience to provide service and solutions to highest standards
• Highly motivated and constantly willing to learn new things
• Capable of managing people and situations with out being a manager
• A win win attitude
• Monitor, track and coordinate deliveries to customer base
• Dispatch trucks and communicate progress of orders
• Relay delivery information to customers/update order progress
• Take new orders and requests from major retailer

I would like to submit my application for the service dispatcher opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support as needed to filed crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example: looking up information in customer systems, databases, mapping systems, etc.).

Please consider my qualifications and experience:

• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
• Valid License with clean driving record
• Basic knowledge of computer, including working knowledge of Excel and Word
• Detail-oriented, demonstrates initiative to point out issues and to make corrective recommendations
• Will test, tune, and adjust equipment to obtain optimum operating performance
• Displays professional maturity and high ethical standards

I am excited to be applying for the position of service dispatcher. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for first level technical support for the Dept of Transportation Federal Motor Carrier Safety Administration's customer base on the NATSS program.

Please consider my qualifications and experience:

• Input delivery notes, updates and information into database
• Some Dispatch experience preferred
• Previous experience assessing vehicle service/preventive maintenance needs
• Demonstrated proficiency utilizing spreadsheet and word-processing software
• General knowledge of vehicle maintenance
• Strong vehicle maintenance/mechanical diagnosis experience
• Experience with a diverse customer base in a dynamic, fast paced and demanding environment
• Experience and skilled in programs such as MS Word, Excel, Access, and PowerPoint

I submit this application to express my sincere interest in the service dispatcher position.

In the previous role, I was responsible for call Management System scheduling support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

Please consider my experience and qualifications for this position:

• Experience using Banner or other relational database
• Preference will be given for current Class B CDL with passenger and air brake endorsement
• Good working knowledge of the service area and service work
• Expertise in Electric Transmission, Generation, Distribution Operations, System Relay Protection and/or Station Mechanical Skills
• Technical knowledge of Electric Power Systems
• Familiarity with work order software and other programs relevant to the industry
• General office computer literacy including skill to operate word processing, spreadsheet, Internet
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

I would like to submit my application for the service dispatcher opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for assistance, process requests/documents, and update scheduling systems for absence management with the goal to improve efficiency, productivity, and delivery of hassle-free service to employees system wide while ensuring compliance with United policy, collective bargaining agreements, all state/local laws and federal regulations.

Please consider my experience and qualifications for this position:

• Dispatching software experience preferred
• Pass pre-employment criminal and drug screenings
• Requires being able to type 35 words per minute
• Customer service and business office experience preferred
• Two-way radio, dispatching equipment, and dispatching code experience preferred
• Prior Scheduling or dispatching role in maintenance is preferred
• At least a High school diploma /equivalent or comparable in related experience
• Transportation experience/knowledge is preferred