Service Level Manager Cover Letter

In response to your job posting for service level manager, I am including this letter and my resume for your review.

Previously, I was responsible for support in risk management methods - develop new risk analysis processes, methods, and tools.

Please consider my qualifications and experience:

• Industry experience in Managed Print Services, Business Administration or a related field
• Strong experience of IT, service delivery or consulting coupled with financial P&L responsibility, people management experience preferred but not essential, projects and client interaction experience
• Unix environment experience
• Communication skills, Organizational skills, Facilitation skills, Leadership skills, Influential, Business savvy, Project management skills, Presentation skills
• Good understanding of overall Salesforce architecture & landscape
• Thorough understanding of object-oriented concepts
• End to end proactive management of a portfolio IT services to fulfil business demand and SLAs
• Participate in enhancing relationships with client stakeholders and service suppliers that define and demonstrate value in how a portfolio of IT services are being managed

I am excited to be applying for the position of service level manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for leadership to leverage technologies, processes, and disciplines for delivering best in class methods throughout IT Operations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• ITIL Practitioner Certified
• Results and customer orientation, preferably with customer facing experience
• End-to-end-process know-how, knowledge of S&OP management (OTIF delivery to customer) and planning and execution experience (operations, logistics, supply chain)
• Demonstrated skills in delivering results and multi-tasking in a fast-paced, dynamic environment
• Proven experience in delivering through others, with direct line leadership experience an advantage
• Experience with master data management and ERP systems landscape (SAP)
• Fluent in English, additional German skills preferred
• Computer skills with ET/IRIS software and Microsoft Office software, other electronic administrative tools

I submit this application to express my sincere interest in the service level manager position.

In my previous role, I was responsible for to Regions and Sites standard Methods (processes) & Information System tools to support overall Supply Chain logistic process.

Please consider my qualifications and experience:

• Coordinate technical resources across organisational boundaries to achieve optimum service performance
• Contribute to managing effective customer relationships
• Develop and maintain Service Level Agreements, and deliver the IT Services to agreed service levels and costs, primarily for a portfolio high criticality (level 1 and 2) IT services
• Participate in commercial negotiations for the agreement of target supplier contracts for service delivery
• Conversant and accredited with service management and delivery best practices
• Ontribute to managing effective customer relationships
• Chair or deputise for the Service Manager in regular service reviews with the business and operational with component areas to formally review performance against SLAs/OLAs issues and log successes
• Conversant with costs charged for services, and proactively drive for cost efficiency

I submit this application to express my sincere interest in the service level manager position.

In the previous role, I was responsible for strategic guidance to organisations with regard to IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT.

Please consider my experience and qualifications for this position:

• Proactively identify and manage issues with service performance, develop and drive the delivery of service improvement plans and continuous improvement activities on services
• Proactively analyse the performance of technology and supply chain, and drive value delivery through the supply chain, facilitating the delivery of business and service strategy
• Act as a principal point of business contact into Infrastructure Services, representing the interests of IT component teams
• Execute all appropriate delivery processes to optimise IT service(s)
• Facilitate effective communications with all key stakeholders associated with IT service within a service grouping
• Ensure relevant and valuable management information is publicised for services to demonstrate existing IT service performance and service improvement opportunities
• Own business stakeholder engagement during incidents
• Sustain a depth of knowledge of current service practices and awareness of current business developments and technical opportunities within own service portfolio

I submit this application to express my sincere interest in the service level manager position.

In the previous role, I was responsible for expert advice on IT Technology, development methods, tools and standards that are used within the organisation.

My experience is an excellent fit for the list of requirements in this job:

• Significant industry experience in computer science or business administration or a related field
• Proven capabilities for ITIL based IT Service Management processes by ITIL certification
• ITIL Foundation Certified, as a minimum would be beneficial
• Relationship Assurance
• Contract Assurance
• Financial Assurance
• Experience with IT Service Management (ITIL)
• Knowledge or experience developing and implementing governance frameworks