Support Cover Letter

I would like to submit my application for the support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for desktop support of Microsoft related products; laptops, printers, Interactive Intelligence telephone system and cell phones.

My experience is an excellent fit for the list of requirements in this job:

• Should be able to understand functional technical aspects of the enterprise products
• Memory (Crash / hang) dump analysis – have exposure to tools ProcDump, AdPlus, Dr
• Through understanding of Equities and Derivative markets and life cycle of trade
• Flexible to work in a team and different time zones
• Good knowledge on sales, logistics and customer services areas, well understand the business operation and related processes
• Good communication skills, being able to influence and interact at different levels in the organisation
• High level of drive and commitment with leadership skill to arouse action, progress, and change
• Willingness to travel and to work in an international environment

In response to your job posting for support, I am including this letter and my resume for your review.

Previously, I was responsible for support for mobile devices that connect to Microsoft Exchange, as well as printer connection support.

My experience is an excellent fit for the list of requirements in this job:

• Experience in basic PC troubleshooting
• Hands on hardware support of Apple devices
• Imaging experience (SCCM, Ghost, MDT)
• Hardware installs, upgrades, break/fix
• Mainly working for LAP system and Banking applications, working with end users, business analysts and developers
• Experience in healthcare environment, medical contact center and/or experience handling customer or patient service issues within a medical environment is preferred
• Certification in Radiologic Technology preferred
• Install and configure RV latest versions

Please consider me for the support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical support for tools such as ITSM, BMC automation tools, Microsoft SCORCH, and ITCM.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrable experience in a customer facing technical support role supporting a large-scale multisite enterprise environment
• Knowledge and belief in principles of ITIL specifically Incident, Problem, Configuration and Change Management, and Request Management
• Commitment to service improvement with a customer focused attitude
• Good understanding of the role of IT within the business
• Good understanding of different business functions and their critical periods
• Confidence to deal professionally with people at all levels in the organisation
• Disc Drive or Data Storage product knowledge would be beneficial
• Objectives in specific timeframes

I am excited to be applying for the position of support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for 2nd and 3rd level technical support for Microsoft Exchange and Lync environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Web Browser knowledge
• Password reset experience
• Proven experience in a role with networking, Security software and Windows Server administration
• Working knowledge of network and computer security is a requirement
• Understanding of IIS (web server), SSL concepts
• Passionate about customer support
• Appreciate working in a group/team with minimal supervision
• Technical experience with oneChart, preferred

I submit this application to express my sincere interest in the support position.

In my previous role, I was responsible for direct contact from Microsoft to the customers via phone, email and remote assistance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience providing end-user support for Medsphere troubleshooting system issues and working with Medsphere support to resolve issues
• Detail-oriented, capable of working independently and within a team
• Working knowledge of databases and data extraction
• Basic understanding of networking and enterprise security measures
• Software administration experience
• Good communication skills preferred, both written and verbal
• Preferred SQL knowledge
• Preferred understanding of Programming languages