Tech Support Cover Letter

Please consider me for the tech support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for windows AD management/administration to include creating and editing GPOs, DNS records, DHCP settings.

My experience is an excellent fit for the list of requirements in this job:

• SharePoint web page editing
• Mobile Device Management client & management software
• Use of Microsoft Active Directory to apply permissions and reset passwords
• Experience Active Directory preferred
• Maintain an exceptional level of customer service ensuring that all customers are treated efficiently and in an appropriate manner reflective of company values
• Field incoming technology requests from internal Company users via telephone, walk-up and via the service desk system
• Clearly document all steps taken in the resolution of a service request
• Quest Kace experience highly preferred

In response to your job posting for tech support, I am including this letter and my resume for your review.

Previously, I was responsible for tier 1 and Tier 2 problem identification, diagnosis and resolution of day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.

My experience is an excellent fit for the list of requirements in this job:

• BE/B Tech/ MCA/BCA
• Excellent written and verbal communication skills including presentation skill
• Experience with web based application technologies (HTML, CSS)
• Strong problem solving skills – able to independently resolve issues that are raised by users
• Experience with Microsoft Office in an O365 environment
• Experience with virtualization solutions including Microsoft Hyper-V and VMware vSphere/vCenter
• Technical certificates (A+, Network+, MCSA) gain extra attention
• Proficiency using office software (email tools, spreadsheets, and databases), including Microsoft Office

I would like to submit my application for the tech support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support for requests and incidents related to file share, server and applications access (including but not limited to: Office 365, MS Office, Epic, Duo, Cisco AnyConnect, BigIP Edge VPN), Mobile Iron, VoIP, Mobile Devices, Malware, Security.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Great work environment, room for growth within the organization, enterprise level company!
• Knowledge of Cellular Transactions
• Experience using CAM software
• Experience with manual and automated CMM’s
• Experience with GD&T Six Sigma / process improvement experience
• Understanding of Windows Active Directory and authentication services
• HP Warranty Repair
• Handle customer service calls requiring technical expertise regarding equipment, troubleshooting, parts identification and sale, operational advice, specification details, , with reading and following technical manuals, instructions, wiring diagrams and product update bulletins

I submit this application to express my sincere interest in the tech support position.

Previously, I was responsible for support for mobile devices including setup, deployment, and basic MDM (mobile device management) knowledge and administration.

My experience is an excellent fit for the list of requirements in this job:

• Basic familiarity with servers, and network hardware, familiarity with operating system software Work with computer imaging, printer support
• AS/400 and OS/400 V6 (and above) Administration
• Microsoft Application Virtualization
• Citrix/Terminal Services configuration and Support
• Oracle Database administration concepts
• SFTP concepts
• Strong Exchange/Outlook, Skype for Business and SharePoint product knowledge
• Proficiency with Windows and Mac OS

I submit this application to express my sincere interest in the tech support position.

In my previous role, I was responsible for timely resolution of problems or escalation on behalf of the internal customer to appropriate IT technical staff.

My experience is an excellent fit for the list of requirements in this job:

• Strong organizational skills, a problem solver with keen attention to detail
• Knows how to address customer concerns creatively and share feedback with other teammates
• Demonstrate a strong customer service and ownership to take responsibility to ensure customers are satisfied
• Exceptional communication, Strong listening and comprehension skills proven in day-to-day interactions on the job
• Able to quickly learn systems, processes and procedures grasping technical concepts
• Up to date knowledge of IT (hardware and software)
• Experience with Vehicle Assembly process equipment, knowledge of system engineering, software development & hardware integration
• Thorough knowledge of Paint Shop tooling and manufacturing dimensional processes