Technical Customer Support Cover Letter

I submit this application to express my sincere interest in the technical customer support position.

Previously, I was responsible for advice on various technical subjects such as network operating systems, standards, protocols and utilities to clients and colleagues.

Please consider my qualifications and experience:

• Highly organized with critical attention to details when multitasking in a dynamic customer service environment focusing on an optimal solution
• Support and/or deployment experience with Cloud and/or complex Enterprise Software
• Experience supporting applications with similar underlying technologies, such as Windows, Linux, Oracle/SQLServer, Java applications, and Windows Application Add-ins
• Proficiency in languages other than English, such as (but not limited to), French, Spanish, and Portuguese
• Advanced knowledge and experience with MS Office products and functions, and SQL
• Being part of a great team in a multinational company
• Driven and able to maintain knowledge of our software applications and available resources to problem solve independently in a changing, fast paced environment
• Identify when an issue needs to be raised to Level 2 support or Application Support for more in-depth database assessment

Please consider me for the technical customer support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical guidance and consults with vendors and systems applications other systems support units to identify and resolve complex end-user problems.

Please consider my experience and qualifications for this position:

• Customer Service Experience – 6 months or greater
• Strong communication (written, verbal and listening) skills, intuition and follow-through
• External Customer Call Center (Service or Tech Support)
• Exposure to payments industry or related (credit card, banking, financial)
• Knowledge of Microsoft SQL Server Standard and Express editions
• Diameter/Radius messaging protocol
• Is qualified to Master technician or BTEC standard or equivalent in motor vehicle technology
• Equivalent experience working in food processing, food safety, or food security will be considered

I submit this application to express my sincere interest in the technical customer support position.

In the previous role, I was responsible for on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Think creatively and pro-actively to solve any client issues
• Knowledge of both Windows and Mac operating systems
• Basic understanding of computer hardware, and its requirements to support HD video editing & playback
• Basic understanding of 3D cinematography, and editing
• Maintain positive interactions with team members
• Characteristics Outgoing and enthusiastic
• Empathy for the customer situation and driven to resolve any issues
• Strong knowledge of the medical equipment industry and product lines an advantage

In response to your job posting for technical customer support, I am including this letter and my resume for your review.

In the previous role, I was responsible for timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Please consider my qualifications and experience:

• Previous ERP and CRM systems experience is desirable
• Proficient in Microsoft Office, in particular Word, Excel and Outlook
• Observe all safety and security procedures
• Work well under pressure and be adaptable to changes in the workplace
• Familiar with a life science laboratory workflows
• A team player who can collaborate well with cross functional teams
• Follow prescribed escalation policies to ensure customer outages are resolved within the appropriate time frames
• Call center technical support experience

Please consider me for the technical customer support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for minimal coding support related to our platforms (PHP, ASP, Database integration (MySQL MSSQL), Perl, CGI, Cold Fusion, etc… (See attached SR Responsibilities).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Networking and/or Laboratory Information System (LIS) customization/configuration experience preferred
• Experience with an ERP system preferably Oracle or Service Max
• Basic understanding of general pump technology or hydraulics is advantageous though full training will be provided
• Background in marine is desirable for understanding technical concepts
• Advanced skills in Microsoft Office applications, specifically Excel
• Enthusiastic and ambitious team player
• Proficient in Windows based application, MS SQL, Word, Excel, Access, PowerPoint, Internet Explorer
• Follow up with clients on technical and commercial quotes and feedback