Technical Solutions Cover Letter

Please consider me for the technical solutions opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for critical thinking and problem solving skills to assist in resolving complex technical problems.

Please consider my qualifications and experience:

• Proactively maintain SME level knowledge of our current platforms, products and client workflows/use-cases
• Work alongside the Technical Solutions Consultants and other members of the Technical Solutions team to provide our clients comprehensive technical guidance
• Manages budget, schedule, and deployment of field quality engineers and technicians to customer jobsites for application analysis and product support
• Serves as team technical liaison between customers and manufacturing sites to recommend corrections to product designs, manufacturing processes, and Bills of Material
• Establishes and manages spare parts inventory to assist in the rapid resolution of customer issues
• Builds technical reference troubleshooting library for deployment within the Services and Solutions team
• Escalates issues and collects data for divisional quality team used for the improvement of product designs and supplier component quality
• Creates and executes department technical training plan for new products and technologies

In response to your job posting for technical solutions, I am including this letter and my resume for your review.

In the previous role, I was responsible for systems expertise to support operations teams to resolve priority issues, implement complex changes, complete complex requests and support projects.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong knowledge of Mobile Networks and wireless access technologies
• Self-starter, resourceful and innovative
• High levels of personal commitment and willingness to accept responsibility for one's own actions
• Specific knowledge and training with company products
• Troubleshoot Level 1/2/3 Network management system issues of enterprise customers and ISPs (US/CAN region)
• Writing Tech documents covering best practices & Troubleshoot approaches for a product/issue
• Provide administrative support for the Enterprise Users on Network Management Systems
• Maintain current hostname list on the NMS server

I would like to submit my application for the technical solutions opening. Please accept this letter and the attached resume.

Previously, I was responsible for user support and utilizes strong troubleshooting skills to solve complex technical problems with 3D systems and has proven experience with applying BIM and CAD standards to complex civil infrastructure projects.

Please consider my experience and qualifications for this position:

• Extensive knowledge of Lighting and Lighting Controls products
• Switching, Routing, Wireless LAN, network orchestration, Internet of Things and Security
• Driven to advancement both intellectually and professionally
• Strong knowledge of enterprise web systems, such as e-commerce(B2B and B2C), search, or web content management systems
• LDAP & Shibboleth Authentication knowledge
• Thorough knowledge of products and solutions in primary area of responsibility, with basic technical knowledge of related products and solutions offered by other business lines
• Focus on HP and 3rd party solutions
• Advanced industry certifications

I submit this application to express my sincere interest in the technical solutions position.

In the previous role, I was responsible for sales and technical (CRM implant and/or AF procedural case coverage) support in response to more complex field inquiries on a 24-hour, on-call basis.

My experience is an excellent fit for the list of requirements in this job:

• Strong knowledge of networking, computing platforms, storage, database, security, middleware, systems management, and related infrastructure technologies and practices
• Strong architectural knowledge of typical architectures found in Enterprise and Retail infrastructure solutions
• Successful track record in sales of product and technical sales solutions
• Goal-oriented and able to develop monthly, quarterly and annual sales plans and implement them along with direction and motivating a diverse sales force to achieve success
• Can work in full autonomy and as part of a team
• Mobile web/app development/support experience is preferred
• Experience with ad technology is a strong advantage, though not mandatory
• Experience in managing key technical relationships and selling strategic business solutions

I am excited to be applying for the position of technical solutions. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.

My experience is an excellent fit for the list of requirements in this job:

• Troubleshoot all NMS related outages on all NMS servers and network devices as assigned
• Troubleshoot SNMP traps reported by Network Technicians
• Hands-on experience with Experience in DWDM technologies, such as ROADM and wavelength management
• Hands-on experience with Experience in Optical technologies such as OTN , SONET/SDH & Control Plane
• Understanding of NMS and EMS systems to navigate and troubleshoot efficiently
• Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel)
• MCSE, MCSD, CDIA+ certifications preferred
• Engineering Graduate in Computer Science / Information Science or Equivalent with hands-on experience in data modeling, rdbms such as db2 or netezza, DataStage or equivalent ETL tool