Technical Support Cover Letter

I would like to submit my application for the technical support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support and troubleshooting in the following areas: Desktop, Software, Hardware, Windows/Linux Operating Systems, Network.

Please consider my experience and qualifications for this position:

• WIndows 10 familarity preferred )
• Experience with Dell Laptops, and PCs
• Basic File server knowledge
• Experience with Symantec AV desktop security products
• Knowledge of Flight Simulation SW (FSX, X-Plane) and methods
• Knowledge of programming in C#, Python or C/C++ (Windows platform)
• Designing object-oriented architectures and software (UML - Unified Modeling Language)
• Web development knowledge is an advantage

I would like to submit my application for the technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for software service, post- sales or service delivery support and tackle applications problems for remote or local accounts, on standard and specialized systems.

Please consider my experience and qualifications for this position:

• Experience in Apple OSX (Lion, Mountain Lion, Mavericks, Yosemite, El Capitan) environments
• A+, MCSE, MCITP, CCNA Certifications preferred
• Relate in a positive professional manner with end users and coworkers
• Interact well with different personalities
• Make decisions and judgments based on standard procedures
• Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook
• Flexibility to work non-standard work hours including nights, weekends, and holidays
• Windows 7 & 10 operating systems experience to include the Microsoft office suite (Word, Excel, SharePoint, PowerPoint)

In response to your job posting for technical support, I am including this letter and my resume for your review.

In my previous role, I was responsible for 1st, 2nd and 3rd level support/troubleshooting to all Investment staff for their hardware and software needs (PCs, Printers, Standard Applications, Telecom, Video Conference, Active directory, Blackberry / GOOD Technology, Desktop admin).

Please consider my experience and qualifications for this position:

• Possess knowledge of computer and mobile operating systems
• Have a positive attitude with customers
• Minimum 6 months of experience in Technical Support or equivalent experience
• Preserve and grow knowledge of help desk procedures, products and services
• Expert level knowledge of current Windows Client based Operating Systems
• Adhere to established operations standards and procedures and recommends appropriate modifications and process improvements
• Learning new products and technologies
• Remotely monitor client site devices and comms status to proactively resolve issues or implement preventative measures

I submit this application to express my sincere interest in the technical support position.

Previously, I was responsible for phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications developed for/by the NLM staff.

Please consider my experience and qualifications for this position:

• Solid knowledge of industrial automation and controls (Allen-Bradley mandatory, Siemens preferred), Human Machine Interfaces (HMI) and electrical schematics
• SAP Business Systems experience is appreciated
• High-energy, self-motivated and flexible
• Experience in MS Windows 7/10, Apple products, mobile technologies, Microsoft Office suites, client software administration, and network troubleshooting
• Hands-on and working knowledge of wireless networks, client hardware, firmware and peripherals
• Inside or outside industrial product sales experience
• Experience in electrical installation methods, practices, and applicable local and national electrical codes
• Any Help Desk experience

I would like to submit my application for the technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity.

Please consider my qualifications and experience:

• Proficiency supporting network based technologies
• Able to troubleshot computer software/hardware issues over the phone
• Product training, Industry Training
• Ad-hoc trainings offered such as Customer Care, PFT objectives training, Troubleshooting
• A rudimentary knowledge of PowerShell is preferred
• Knowledge of jetstack or Printhead Mfg processes and procedures used
• Experience and knowledge of Voice over IP systems and configurations
• Knowledge of voice services including vertical feature sets, multi-line configuration and voicemail services