Technology Support Analyst Cover Letter

I am excited to be applying for the position of technology support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for active directory services, network storage services, database administration, backups, workstation support administration, web support services, server administration, network administration, automation and network service support in accordance with C4IM at the Regional Network Enterprise Center.

Please consider my experience and qualifications for this position:

• Avaloq-certified Professional preferred
• Manages support phone to ensure that end-of-day batch jobs and files are processed and monitored
• Coordinates with Vendor for solution delivery of kernel fixes and release upgrade
• Advanced knowledge of Macintosh (Mac OSX), Microsoft Windows, Intel-based PC computers, network, and graphics software packages including, but not limited to, MS desktop office suites, scientific applications, browsers, Google Apps and anti-virus software
• Proficiency in using Windows\Linux and Apple operating systems
• Proficiency with provisioning and troubleshooting different desktop hardware, including monitors and Cisco voice products
• Exposure to basic network troubleshooting skills
• Monitoring & managing a ticket queue

I would like to submit my application for the technology support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for input for systems development and database administration from a security point of view.

Please consider my qualifications and experience:

• Maintains documentation and knowledge base management in related IT topics
• Implement and manage Active directory accounts and permissions
• Hands-on troubleshooting of PC, LAN, and server operations, mobile devices and telecom related equipment
• Quickly learn and apply new systems and technologies
• Knowledge of Active Directory and related information technology systems (WDS/WSUS/SCCM)
• Knowledge of Windows application packaging and distribution strategies
• Experience with DHCP
• Knowledge of computer operating procedures and techniques

I submit this application to express my sincere interest in the technology support analyst position.

In my previous role, I was responsible for data center engineering, virtual architect support, systems administration, network administration, and web and database systems maintenance support.

My experience is an excellent fit for the list of requirements in this job:

• Receiving equipment from leavers
• A confident and clear telephone manner
• Comfortable dealing with people at all levels within an organization
• Ensure KPIs are met on a monthly basis
• Experience managing setup of multimedia events including video conferences
• Experience of Citrix or VMware
• Experience of Lunix
• Experience supporting, setting up and encryption of laptops

I would like to submit my application for the technology support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for leadership in planning and managing computing infrastructure, production support, systems and database administration, network operations, PC/desktop support, telecom, cloud services, and field support.

Please consider my experience and qualifications for this position:

• Highly organized, attention to detail and end to end task ownership
• Experience on a Service Desk or Helpdesk is preferred
• Maintain a professional demeanor in all customer interactions
• Can work quickly and be calm under pressure
• Windows 7 & Active Directory knowledge
• Performs PC hardware and software installation and troubleshooting
• Provides end user and enterprise-level support of PC, LAN and server operations
• Provides secondary management and maintenance of network security and network services

I am excited to be applying for the position of technology support analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for development or support in either a production or development environment, as well as efficient and effective design, development, implementation or support of IT systems.

My experience is an excellent fit for the list of requirements in this job:

• In depth knowledge of desktop and technical support systems
• Expert knowledge in PC/MAC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting network connectivity issues, configuration of networked printers and other peripherals
• Knowledge of scientific research data acquisition hardware such as gel documentations and spectrophotometry and microscopy systems
• A+ and Linux certification preferred
• Working knowledge of configuration and troubleshooting of desktop email clients, mobile devices, web browsers and antivirus software
• Working knowledge of educational applications
• Working knowledge of networking basics (e.g., tcp/ip, dhcp, dns)
• Excellent customer support skills in an IT based Workstation support style role