Universal Banker Cover Letter

I submit this application to express my sincere interest in the universal banker position.

Previously, I was responsible for access and information to customers about the many products and services East West Bank offers.

My experience is an excellent fit for the list of requirements in this job:

• Great telephone and customer service skills
• Hebrew speaking preferred
• Metavante and Teller Insight experience preferred
• Familiar with Windows and Excel
• Familiar with Windows
• Reading small print
• Computer for prolonged periods
• Assist customers in completing financial transactions related to their bank accounts

I am excited to be applying for the position of universal banker. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for other customer services, such as preparation of collection letters and deposits to appropriate accounts, exchange of negotiable items (e.g., cashiers' and travelers' checks, certificates of deposit, foreign currency, and savings bonds), and processing of transactions and verifications related to commercial loans.

My experience is an excellent fit for the list of requirements in this job:

• Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)
• Orders and maintains inventory of negotiable instruments in teller area
• Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags
• Send items for collection when necessary
• Work drive-in Teller area when necessary
• Assist in ATM servicing when necessary
• Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes

In response to your job posting for universal banker, I am including this letter and my resume for your review.

Previously, I was responsible for information, and look for opportunities to strengthen the customer relationship through suggesting Bank products and services.

Please consider my experience and qualifications for this position:

• Has proficiency of lending products, deposit products, HSAs and Individual Retirement Accounts
• Analyze and process loan applications (including but not limited to pulling credit reports, verify debts, review income documents, explain reasons for denial and explore options for members when loans are denied)
• Take responsibility of opening and closing accounts, assisting customers with the appropriate selection of accounts, perform research for customer accounts, comply with BSA and CIP requirements, and utilize authority to make decisions on accounts that are policy exceptions
• Process daily settlement transactions through the Bank’s core processing system
• Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star customer service, according to company standards
• Uses a consultative approach with current or prospective clients to uncover and identify needs while tailoring recommendations & solutions
• Handles client servicing requests for rates, service charge clarity, and account maintenance
• Maintains a well-developed, working knowledge of products, services and processes offered

I submit this application to express my sincere interest in the universal banker position.

In the previous role, I was responsible for fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing.

Please consider my experience and qualifications for this position:

• May open and process simple consumer deposit accounts
• Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement
• Cash checks and process withdrawals
• Place holds on accounts for uncollected funds
• Verify and package coin and currency
• Balance cash drawer at the end of the day and report any discrepancies to the Supervisor
• Ensure the teller station is properly stocked with forms, supplies
• Prepare currency transaction reports as necessary including entering information on monetary instrument logs

In response to your job posting for universal banker, I am including this letter and my resume for your review.

Previously, I was responsible for ongoing support to customers regarding products and services.

Please consider my qualifications and experience:

• Provide personalized service to depositors including new checking, savings, and certificate accounts
• Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed
• Fulfill onboarding process for all new customers
• Perform daily operation of computer applications and make changes or updates to existing accounts when authorized and necessary
• When applicable assist with vault money, which includes ordering/shipping/balancing
• Place stop payments when requested by customer
• Verify and place holds on deposits as needed when risk of loss is identified
• Provides support to all assigned areas of branch operations where service or assistance is needed