Account Administrator Job Description
Account Administrator Duties & Responsibilities
To write an effective account administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included account administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Account Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Account Administrator
List any licenses or certifications required by the position: ID, TSA, ASE, RSM, EDI
Education for Account Administrator
Typically a job would require a certain level of education.
Employers hiring for the account administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Business/Administration, Accounting, Finance, Associates, Sciences, Graduate School, Faculty, Patient Care
Skills for Account Administrator
Desired skills for account administrator include:
Desired experience for account administrator includes:
Account Administrator Examples
Account Administrator Job Description
- Experience with Salesforce is desirable
- The ability to problem solve and strong time management skills
- Working with the ASM responsible to ensure programs meet targeted expectations for sales forecasts, projected margins, SKU count, marketing plans, and media budgets and participates in the forecasting and budgeting process for their accounts
- Provide back up and vacation relief in overseeing New Accounts, Dealer Services and Fee Desk
- Assist as needed to process monthly and/or daily data in order to meet monthly and quarterly deadlines, includes assisting as back-up as needed, when co-workers are on vacation
- Support the Operations Manager in a back-up role when the Manager is out of the office/unavailable
- Exercise and promote teamwork, supporting the objectives and policies of the RKO Team
- Perform various general clerical duties
- Perform regulatory compliance for DOT, HIPAA
- Be actively involved in taking inbound calls
- You have the ability to work independently, collaborating effectively with a team
- Bachelor's degree and 4 years' demonstrated technical experience
- Ability to retain information on a large number of varying detailed processes and procedures that tend to change frequently
- A self-directed individual that is able to work independently, has a tolerance for a high volume of work and able to handle demanding customer service situations
- Essential to have the ability to positively accept feedback and use it to improve individual performance and productivity
- Detail oriented with experience with Excel and Word
Account Administrator Job Description
- Identify, develop and close new customer accounts
- Maintains contact with assigned partners via phone/e-mail, and where cost justified, in-person visits, prepares and conducts presentations to partners and prospective partners
- Manages assigned partners and prospect accounts on a daily basis
- Updates and maintains account files and documentation in share drive(s), database, and in other internal systems
- Collaborates with strategic partners to promote business growth
- Analyzes reports on accounts and works with analytics team to generate reports on performance, value and trends
- Supports the creation of comprehensive / compelling presentations and presents to retail/customers as needed
- Collects account information about company, products, organizational structure, industry news and their respective business needs in order to recommend compelling and sustainable value propositions
- Proactively reviews account performance and activity to ensure positive and productive long-term relationships with assigned accounts
- Assists in the review and processing of periodic licensee contract updates including property, product, and territory changes, term extensions, and renewals
- Have experience in the use of major credit rating agencies and ERP platforms such as SAP or Oracle
- Have a good level of PC literacy (MS Office)
- Be fluent in Italian and English and either French or German or Spanish
- Accurate WIP and good spreadsheet skills -
- 4 year degree in computer science or in related fields
- Requires proficiency with Microsoft Office applications, particularly Word, Excel, Access and Outlook
Account Administrator Job Description
- Keeps management informed of issues, concerns and/or opportunities as they relate to account feedback
- Assists in the collection and preparation of revenue and sales data including quarterly royalty reports and forecasts
- Works with accounting department to ensure client accounts are in good standing
- Provides ongoing IP enforcement support by researching and responding to internal customs and trademark requests and facilitating the preparation of licensee customs letters
- Manage the day-to-day administration of assigned portfolio
- Reading/ Interpreting contracts to confirm accurate and timely completion of compliance obligations
- Provide general oversight of monthly debt service process
- Review transaction documents to ensure accuracy of set-up of new accounts
- Interact with internal partners to ensure risk management procedures are followed
- Contribute to projects and initiatives that cross geographic sites and job functions
- Associate’s or Bachelor’s degree from an accredited university of college preferred
- Minimum 2 Years experience, preferably in commercial real estate or other service field (law, accounting, consulting)
- Strong financial/analysis skills Superb communication and project organization skills a must
- Orders non-stock blank product from suppliers when product is damaged in our decoration
- Minimum of 2 years’ experience in a customer service or accounting role
- Understanding of IP rights management systems and workflow
Account Administrator Job Description
- Responsible for maintaining and updating the National Account customer database
- Responds to customer inquiries via the National Accounts website and 1-800 number
- Acts as liaison between National Accounts clients and numerous internal departments including Area/Region Operations, Legal and Marketing, Risk
- Performs various clerical functions for the department which include ordering supplies, maintaining equipment, processing invoices
- Contact delinquent customers and apply standard collection techniques while maintaining customer service
- Establish and maintain relationships with customer Accounts Payable/Accounting contacts to ensure continued payment of invoices
- Analyze past due portfolio, work proactively to identify potential payment problems, work with A/P, End-Users and Buyers to resolve issues and obtain payment approval
- Meet standard measurements for collection activity, achieve call volume while actively maintaining research and resolution of account issues
- Work with Inside and Outside sales groups to resolve issues
- Work with billing and accounting to research payments and postings
- Understanding of licensed merchandise management
- Program and Account Management experience preferred
- Understanding of the consumer products retail environment helpful
- Intermediate level PC skills (MS Office suite including Outlook, Word, Excel, PowerPoint)
- Undergraduate degree in Business, Marketing, a related field, or equivalent combination of education and experience
- Bachelor's degree plus 1 years IT experience, or 3 years of experience in a technical support role
Account Administrator Job Description
- Insure Best Practices
- Deployment/Upgrades
- Manage rollout schedule
- Manage backlog
- Complete SLA scorecards
- Change Admins will participate in, and support the FSA-NGDC Change Manager in capturing, documenting and managing all change activities
- Participate in change management-related meetings such as Change Review Boards, Change Advisory Board, Daily FSA Operations Meetings
- Create request tickets in the opposite change system to ensure requests are being tracked and reported appropriately in both environments
- Swivel-seat processes included in this activity include
- Develop a clear understanding of Colonial Life’s Risk Practices based on SIC classification to appropriately manage Colonial Life’s risk
- Excellent computer skills, especially proficient in Microsoft Word and Excel
- Ability to work effectively under tight deadlines / Ability to handle multiple priorities
- Knowledge of non-conventional Insurance programmes
- Ability to work on own initiative and manage multiple priorities
- IT packages
- A high aptitude in mathematics is preferred