Advisor, Service Delivery Job Description
Advisor, Service Delivery Duties & Responsibilities
To write an effective advisor, service delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included advisor, service delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Advisor, Service Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Advisor, Service Delivery
List any licenses or certifications required by the position: ITIL, EMC, BCFP, MCSE, RHCE, CCNA, VCP, PMP
Education for Advisor, Service Delivery
Typically a job would require a certain level of education.
Employers hiring for the advisor, service delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Business/Administration, Education, Technical, Management Information Systems, MBA, Public Health, Health, Information Management
Skills for Advisor, Service Delivery
Desired skills for advisor, service delivery include:
Desired experience for advisor, service delivery includes:
Advisor, Service Delivery Examples
Advisor, Service Delivery Job Description
- May be required to perform other duties when requested
- Day-to-day operations will include the allocating storage, modifying existing storage configuration and troubleshooting incidents and issues
- May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
- Work as part of a team and be technical lead for architectural design, strategies and plans
- Gain EMC Certification for products supported in the client’s environment
- Monitor, maintain and inventory
- Accountable for maintaining the application ecosystem, and achieve application SLAs
- Partner with core infrastructure & application development teams to resolve defects
- Execute defect elimination plans and identify actions to ensure overall service stability
- Facilitate meetings for both technical and business audiences, often across multiple functional departments
- Qualified candidates must have a minimum of 1 years' experience working in a similar role with a proven track record
- Understanding of EMC’s products, hardware and storage essentials (Will be considered add on Expert certification in relevant technology /product
- Ability to work autonomously at the Senior Manager or Director level
- Perform advanced troubleshooting independently demonstrate ability to lead with a focus on teamwork and persistence
- Creates and sustains high level relationships with vendors, providers, and contractors
- Quick reaction time
Advisor, Service Delivery Job Description
- Regularly communicates status of project and all applicable customer issues to the project owner
- Responsible for undertaking daily operational duties, in a diverse, multi-skilled operational team
- Required 8+ years’ experience as a Datacenter engineer in a large single site or multiple site Enterprise IT or managed services organization
- Perform daily integrity and availability checks of all hardware resources and critical system services
- Practical hands-on expert experience with VxblockTM technologies
- Perform systems/software administration, backup/recovery monitoring, problem resolution, and change & incident management
- Investigate and troubleshoot current and potential environmental impacting issues
- Co-ordinate, manage and apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Design and plan interventions that facilitate organization changes
- Conducts complex forensic employee investigations by identifying the issues and parties involved and providing a thorough and accurate investigative report with appropriate recommendation(s) for corrective action that mitigates significant liability to the company
- Approximately 8 plus years of experience in Global Mobility specifically with individual US expatriate tax
- 2+ years’ experience with Cisco networking, Security strongly and Cisco UCS desired
- 4+ years or more of IT Service Management, data center, server, and storage management, virtualization, Citrix, networking, systems management, and/or project management are recommended
- Solid knowledge on any backup and restore skills
- Backup software integration with most commonly used applications in industry
- Should have knowledge on ticketing tool like ServiceNow
Advisor, Service Delivery Job Description
- Monitor service and production reports to ensure all required and expected performance is met or exceeded
- Tracks performance against established service level objectives
- Facilitates the resolution of disputes and problem escalation arising from performance related activities
- Coordinate with cross-functional business areas and stakeholders to capture, plan and confirm ongoing performance relating to contractual agreement, issue management and service delivery assessments
- Strengthen the organization through talent planning activities
- In partnership with business leadership and talent acquisition develop workforce plan
- Drive change management practices to enable organizational effectiveness execute diversity & inclusion strategy to foster culture than will maximize our competitive advantage and skills of the workforce
- Leads projects with network-wide impact, including holding responsible parties accountable to project implementation timeline and deliverables
- Is a subject matter expert for compliance with all employment laws, regulations, and policies, procedures, and processes
- Proactively works with Facility and Network/Planning Engineering/Real Estate on planned facility openings, expansions and annexes to support staffing initiative planning
- 8 years of professional experience supporting medium to large scale environments
- Administration knowledge of one of the virtual desktop platform is required, Citrix or Horizon View (Preferred)
- Working knowledge with at least one if not most of the following languages
- Operational knowledge of virtualization or container technologies and concepts is required
- Experience with and operational understanding of database technologies is a plus
- Must be very Customer focused and have an excellent Customer Service attitude
Advisor, Service Delivery Job Description
- Responsible for metric definition, measurement, and reporting process and recommends plans for performance improvement
- Confirms reported metrics and summaries are aligned with what is valued by the customer and accurately reflect IT performance
- Researches market trends and builds relationships in HR organizations outside of the company to stay current on trends and best practices for strategy development
- Acts as coach and mentor to leaders and HR professionals
- Working with a team of NAS/NAS professionals for a Global customer
- Represents Virtustream in a professional manner to customers, Virtustream Partners and other Virtustream personnel at all times
- Develops and cultivates strong customer relationships
- Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategizes and plans that will be delivered in the engagement
- May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations
- Must have experience in Host / SAN connectivity, VM
- Expert level understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments
- Strong operational knowledge of Virtualization platform – VCP preferred
- Operational knowledge of networking
- Knowledge of basic familiarity with EMC/non-EMC storage products, Basic NAS/SAN concepts are mandatory
- Experience in enterprise event management and incident management
- Must be willing to work in 24X7 shifts
Advisor, Service Delivery Job Description
- The ability to know when to escalate a problem to ensure issues resolve in a timely manner
- Should be detail oriented, able to do multitasking
- Demonstrate ability to learn the business quickly
- Vendor Relationship Management Preferred Skills
- Reviewing client request and updating the status of each request
- Assisting management in planning request execution sequences based on client need, timing, and priority while adhering to SLAs and tracking achievements
- Aligning all production changes with internal release management
- Providing IT support to internal teams regarding clients inquiries and issues
- Driving ticket escalations to address concerns in a timely manner
- Communicating status updates of projects with internal and external partners
- Preferred experience with VMAX, VNX, VPLEX, XtremIO, Brocade SAN, Power Path, Recoverpoint replication, SRDF, Solutions Enabler, Unisphere and SRM, DPA, migration technologies
- EMC certifications preferred
- 4+ years or more of IT Service Management, data center, server, virtualization
- EMC SourceOne for Email Archival Solution
- Basic knowledge in MSSQL Server 2008
- Active Directory, Microsoft Exchange, Failover Clusters, SCOM & SCCM