Applications Support Senior Analyst Job Description
Applications support senior analyst
provides subject matter expertise to various internal business and IT organizations including Customer Solutions, Marketing, Merchandising, Store Systems & Mobility, E-Commerce Systems, Master Data, Accounting & Finance Systems, and Data Integration.
Applications Support Senior Analyst Duties & Responsibilities
To write an effective applications support senior analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support senior analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Respond to service requests or incidents across a wide variety of tools and applications
Project / enhancement work across a range of applications and tools
Manage Software deployment processes and tools
Provide technical support & technical leadership to the cards team
Work effectively as part of a Follow-the-Sun team to maximize service levels and team efficiency
This position will require flexible work hours and occasional weekend work hours as this is a 24x7x365 support function
Flexibility is key to this position in order to meet extended support requirements
Responsible for technical support of the bank’s applications
Experience with BSA/AML applications
This role partners with the business unit and IT teams to ensure prompt resolution to any production issues
Applications Support Senior Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support Senior Analyst
List any licenses or certifications required by the position: ITIL, SSL, PKI, EHR, BS, BA
Education for Applications Support Senior Analyst
Typically a job would require a certain level of education.
Employers hiring for the applications support senior analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Information Technology, Healthcare, Engineering, Computer, Technical, Education, Computer Engineering, Technology
Skills for Applications Support Senior Analyst
Desired skills for applications support senior analyst include:
Process flow
Terminology
Healthcare services
Healthcare
Data integration tools
Applications and software
Devices
Operating systems
ITIL is an asset
Microsoft Office products
Desired experience for applications support senior analyst includes:
Valid driver's license and ability to travel throughout the company's service territory and facilities (substations, operations centers, ), as required
Documents all resolution steps for reference knowledgebase and creates effective desktop procedures for use by the business unit and IT teammates
Assists in monitoring business processes and systems to ensure maximum application uptime
Responsible for testing and implementing upgrades, patches, and testing of disaster recovery solution
Ensures all audit, SOX, and compliance items are resolved in a timely manner
Cross-trains teammates to provide multiple levels of support for the application
Applications Support Senior Analyst Examples
1
Applications Support Senior Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of applications support senior analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support senior analyst
- Monitor support queue
- Liaise with 3rd parties to resolve issues
- Regular engagement with business client services, infrastructure and other stakeholders
- Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security
- Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
- Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs
- Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements
- Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
- Manage the on-boarding of new businesses, Clients and applications to the platform
- Ensure resiliency of the platform through managed DR/SR/HA events
Qualifications for applications support senior analyst
- Adhere to installation guidelines, application documentation and industry best practices in order to deliver quality service
- Collaborate with customers to understand, document and resolve problems to high complexity within the designated application
- Conduct the analysis, definition, documentation and/or testing of application software changes and system enhancements
- Support Global Sales teams with completion of Requests for Proposal (RFPs) and product demonstrations when required
- Collaborate inter-departmentally with Senior or Lead Analysts and/or Software Development personnel to identify the root cause of application processing errors, and provide possible workarounds
- Or resolution details to customer
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Applications Support Senior Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of applications support senior analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support senior analyst
- Review and produce detailed functional, design and integration specifications that satisfy user requirements and adhere to development standards
- Deliver the implementation of new programs or systems into the non-prod and production environments
- Review application software problem reports to provide explanations to vendors for changes as required
- Preparation of testing guidelines, system documentation including Requirements Matrix and Solution Design Specification documents
- Assist with acceptance testing and the planning and coordination of system deliverables
- Post implementation support and review
- Provide high quality internal, external, ITS and business unit stakeholder communications
- Synthesize information into succinct, concise and logical summaries and reports
- Maintenance and management functions for Application life cycle
- Provide support and mentoring to others in the team
Qualifications for applications support senior analyst
- Experience with Incident & problem management
- Ability to work flexible schedule ie
- Ensure established Service Management processes and procedures are understood and followed to the highest standards, and co-ordinate problem resolution with the appropriate resolver groups
- Execute testing with customers and third party service providers to ensure application and system processing is functioning properly for cutover
- Conduct audits of customer processes and procedures and suggest improvements
- Ability to install and configure in the applicable application software and technology/vendor environment
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Applications Support Senior Analyst Job Description
Job Description Example
Our growing company is hiring for an applications support senior analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support senior analyst
- Adhere to standards with respect to process, documentation and personal conduct
- Providing helpdesk technical and functional support for business applications encompassing ERP, PLM, EPOS, Ecommerce (B2B, B2C & Marketplaces), EDI and reporting/BI products
- Take ownership to log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members or third-party support to resolve root cause of escalated operational problems in a timely fashion
- Helping to configure and manage Dynamics AX 2012R3 (ERP), and ensure project deliverables match the business requirements
- Participate in implementing EDI integrations with customers, and other sales channels
- Maintain, configure, and support EDI interfaces between both business applications and customers
- Work with 3rd party vendors, software developers, other business analysts, project managers, IT, and business users to elicit and document requirements, analyse and guide solutions to ensure they meet the business' needs
- Help configure and manage business applications, and ensure project deliverables match the business requirements
- Monitoring application performance and highlighting areas of concern, implementing improvements and producing relevant reports when required
- Gathering and analysing business requirements, creating drafts for system design, development and specifications for customisations required by the business
Qualifications for applications support senior analyst
- Experience working in a worldwide SaaS environment
- Management of internet facing multi-tier 24/7 critical web infrastructure
- Understanding of scalable web based architecture
- Experience supporting public/private cloud based applications
- Network – Layer 2 & 3
- Monitoring software - Geneos, Splunk, and Open Source
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Applications Support Senior Analyst Job Description
Job Description Example
Our growing company is hiring for an applications support senior analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for applications support senior analyst
- Work with project delivery, systems, and client services support groups to determine best response to issues
- Establish/maintain excellent relationships with clients (both internal and external)
- On-Call Rotations
- Adhere to Hitachi policies and standards
- Help build and maintain a support services knowledgebase
- Define system solutions to address business issues and new business processes as requested by the functional users
- Design, test, and implement system changes related to business processes
- Work with global team and in a collaborative environment
- Develop, evaluate and improve on operational process, procedure manuals/playbooks, and documentation
- Lead customer engagements/POCs and participate in taskforces
Qualifications for applications support senior analyst
- Experience of working in production support environment
- Requires a logical and detailed approach to problem solving
- Experience in supporting clinical trial domain applications (especially around Randomization and trial supply management)
- Examines existing C# software and determines requirements for new/modified systems in the light of business needs
- Significant experience of working in a commercial software development environment
- Bachelor's Degree from four-year College or University, preferably in Computer Science or Computer Engineering, and 5 or more years of related experience
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Applications Support Senior Analyst Job Description
Job Description Example
Our growing company is looking for an applications support senior analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support senior analyst
- May act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with customers and/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the fault and incident within the prescribed SLA when required
- Collaborate inter-departmentally with Senior or Lead Analysts and/or Software Development personnel to identify the root cause of application processing errors and provide possible workarounds or resolution details to customer
- Understands, embraces and practices the principles of CQI
- Monitor incoming demands regarding applications and propose solutions in line with the overall system
- Manage and define on boarding of vendor and business stakeholders into internal incident management tool
- Participate and manage user acceptance test, system integration test and post go live support
- Define and review KPIs, metrics and SLAs and oversee performance
- Produce documents and templates describing products, services, components or application to establish compliance
- Ensure the corrective, evolutionary and technical maintenance of the applications
- Define and supervise the change management activities including training, user support and communication
Qualifications for applications support senior analyst
- If participating in the Epic EHR program, associate must achieve Epic certification on designated EHR modules within 90 days of attending vendor training and must maintain certification with every upgrade to retain position
- Other certifications may be required when supporting all non-Epic applications where industry dictates or preferred as best practice
- 3-5 year’s experience of supporting ERP systems in a large retail / wholesale environments, preferably Microsoft Dynamics AX
- Experience with supporting EPOS and e-Commerce applications / platforms
- Experience with EDI solutions, processes and data flows
- Experience with administering business applications system through configuration management