Assurance Services Job Description
Assurance Services Duties & Responsibilities
To write an effective assurance services job description, begin by listing detailed duties, responsibilities and expectations. We have included assurance services job description templates that you can modify and use.
Sample responsibilities for this position include:
Assurance Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Assurance Services
List any licenses or certifications required by the position: CPA, CISM, CISSP, CISA, CIA, CBCP, CA, CIPP, CGEIT, CFE
Education for Assurance Services
Typically a job would require a certain level of education.
Employers hiring for the assurance services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Accounting, Finance, Graduate, Business, Information Systems, Public Accounting, Engineering, Computer Science, Professional Accounting, Management
Skills for Assurance Services
Desired skills for assurance services include:
Desired experience for assurance services includes:
Assurance Services Examples
Assurance Services Job Description
- Participate in the budget process All other duties, as assigned
- Lead and develop a high-performing team of audit professionals
- Review, analyze and interpret processing of various complex application reviews though account reviews and email communications for quality and compliance on mandated polices and guidelines
- Interpret and apply current policies, procedures, and guidelines to evaluate quality performance of employees
- Provide both verbal and written feedback to employees, supervisions and management routinely on the quality of performance being provided
- Conduct in depth analysis of accounts and data, apply critical thinking data at an individual and organizational level and present findings on trends, opportunities for training and coaching, and recommendations on process gaps
- Update databases to analyze (QA) data, identify trends, and generate reports/presentations for various levels of management
- Provide training support by facilitating training sessions and providing suggestions on training content
- Coordinate and facilitate work processing calibration sessions for CCC staff and/or other stakeholders
- Provide application processing support during high volume periods
- PMP (PMI) certification required
- Quality certification expertise
- Willing to travel within the Americas up to 30% for quality audits, coaching and connecting with local management
- Experience in Employee Benefit Plan Audits preferred
- Well versed in American English, both spelling and grammar
- Able to research across multiple systems to verify information used to service customers during contacts
Assurance Services Job Description
- Review and approve stability program data according to ICH guidelines
- Review and approve analytical deviations and investigations
- Review and approve Test Method and equipment change control documents
- Review and approve Reference Standard protocols and reports as required by customers
- Quality Assurance oversight of GLP programs, including GLP audits, observation, and approval of reports
- Participate in self-development activities to stay current with regulatory expectations and industry best practices in laboratory controls and data reliability assurance practices
- Complete the Albany Quality Assurance Core Competency in the Learning Management System
- Escalate network issues to senior engineers for complex system failures
- Member Services Staff
- Potential trends that may need immediate attention in ensuring excellent service for our Members and Providers
- A minimum of two years of current and or recent audit experience with oil & gas (upstream, downstream, midstream accounting)
- Experience in public accounting preferred, not required
- BA/BS degree in Accounting, Finance or related business fields
- CPA, CIA required
- Does not compromise on quality or professional standards
- Encourages cooperation within teams
Assurance Services Job Description
- Required by the Health Plan
- Ability to tentatively listen to Member Service Calls to identify areas of improvement
- Detailed oriented in auditing Member Services documentation
- Escalates immediate areas of concern to a supervisor
- Logs all quality scores for each representative in a quality log for reporting purposes
- Provides any additional QA reports when needed
- Attends all department meetings and training refreshers
- Assists in process improvements and lends feedback for training purposes
- Assists with updating workflows and training materials
- May be called upon to provide Customer Service and Empathy Training any additional training that may provide a positive impact to customer service
- This job involves physical activity which generally requires a moderate amount of exertion on a fairly regular basis – involving bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 50 pounds and frequent lifting of 10-25 pounds
- Development, implementation and maintenance of a quality standard for oversight of external service providers and partnering research organizations in accordance with Novartis and regulatory requirements
- Evaluation of existing oversight for the identification of potential gaps
- Partnering with NIBR scientific areas to monitor alignment with quality requirements, maintain operational effectiveness, and continuously drive improvements for data quality with the external service providers and research organizations
- Establishing a risk based program to monitor the performance to the established quality standard focusing on internal customer satisfaction and sustained compliance
- Monitoring quality intelligence of the external service providers and research organizations to assess impact and recommend appropriate and timely action as applicable to NIBR
Assurance Services Job Description
- When there are call center staffing shortages the QA Representative is required to assist in taking incoming calls
- Regularly reports to work as scheduled and is prepared to commence work at the start of each shift.Complete full shift as scheduled on a regular basis
- An Undergraduate or Graduate degree preferably in IT related field (MIS, IS or Accounting Information Systems) with minimum GPA 3.3
- Working with industry leading information security standards and frameworks, including ISO 27001, Trust Services Principles and Criteria, PCI DSS, and HiTRUST
- Communicating with clients and Engagement Managers
- Consulting with clients in problem identification and resolution
- Assisting new hires with on boarding process and training
- Focusing on client’s internal control testing as the primary task
- Support TQM (Total Quality management) across all functions
- Lead/participate in cross functional teams
- 10+ years broad experience in a scientific/pharmaceutical industry
- Advanced English is a plus
- Must have at least years’ of experience using CSS and/or CWO
- Experience gathering data, performing analyses, applying critical thinking and generating recommendations to stakeholders
- Must have experience using Excel, PowerPoint
- Three or more years of experience in a position that involves reviewing processes, analyzing account data, and making recommendations
Assurance Services Job Description
- Identify areas to improve operational efficiencies and product enhancements
- Mentor and train employees through coaching and guidance
- Reviewing customer feedback reports and providing data to management team
- Solid experience in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Apple Mac OS X)
- Solid experience in desktop trading tools
- Responsible to lead/execute the overall design, implementation and maintenance of a robust and effective Clinical Quality program to support Frontage and BDM clinic, data management and biometrics
- Primary host for all regulatory inspections and client audits and works with operations management on the response and follow-up to completion
- Conducts internal audits in accordance with procedures
- Identifies training needs and delivers the training material to meet quality standards
- Develops, recommends and monitors Corrective and Preventive Action Plans (CAPAs)
- SBD stakeholders in Charlotte NC, Ft
- Experience with interpreting and applying policies and procedures
- Experience monitoring and evaluating job performance against policies and procedures, providing performance feedback to others
- Experience using analytical software tools to create and edit reports, graphs, and presentations and generate non-standard reports from business applications/databases
- Ability to apply sound judgment, quality management standards, to evaluate performance
- Ability to collaborate cross functionally to achieve business goals