Automotive Service Manager Job Description
Automotive Service Manager Duties & Responsibilities
To write an effective automotive service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included automotive service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Automotive Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Automotive Service Manager
List any licenses or certifications required by the position: ASE
Education for Automotive Service Manager
Typically a job would require a certain level of education.
Employers hiring for the automotive service manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in Automotive, Technical, Education, Management, Technology, Mechanical Engineering, Finance, Business, Engineering, Associates
Skills for Automotive Service Manager
Desired skills for automotive service manager include:
Desired experience for automotive service manager includes:
Automotive Service Manager Examples
Automotive Service Manager Job Description
- Directly supervises 3 to 10 employees in the facility
- Assign and schedule work duties to auto service staff according to individual skill level
- Serving all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensuring high teammate retention
- Developing customer satisfaction and retention
- Supervise the flow of cars within the service department
- Supervise the Automotive Technicians and General Service Technicians
- Inform customers of vehicle inspection findings
- Educate and explain service recommendation to customers
- Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required BSRO store education courses & modules required for this position
- Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles
Automotive Service Manager Job Description
- Collaborate with Store Manager on strategies to make the shop successful and assume all responsibilities in their absence
- Train, Coach and assistance the Automotive Technicians and Lube and Tire Technicians in the diagnosis, service and repair of vehicles
- Ensures expense control through management of payroll dollars and other controllable expenses
- Assist with scheduling employees and assigning work to Automotive Lube and Tire Technicians
- Assists in decisions of hiring, training, coaching, disciplining and terminating employees
- Opens and closes the location and responds to alarms when necessary
- Provide full leadership of the shop and team
- Provide technical assistance and support
- Review shop performance to meet company goals and budgets
- Own staffing and associate development
- General automotive knowledge
- 4+ years of automotive experience and automotive technical school certificate/degree/ASE Certifications
- Sales experience in Automotive Complete Auto Care, Tire Sales and Service experience
- Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
- Automotive State Inspector License
- ASE Automotive Certifications
Automotive Service Manager Job Description
- Support teammates in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
- Ensures store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, discipline and development of employees
- 4+ years of experience in Automotive Tire Sales and Service experience or Lube and Tire industry experience
- Excellent communication skills, business mentality and basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
- Proven sales experience in Automotive Complete Auto Care, Tire Sales and Service experience
- Supervisory experience in tire or automotive industry
- Proven Automotive Complete Auto Care, Tire Sales and Service experience
- Problem solving – customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements