Business & Operations Director Job Description
Business & Operations Director Duties & Responsibilities
To write an effective business & operations director job description, begin by listing detailed duties, responsibilities and expectations. We have included business & operations director job description templates that you can modify and use.
Sample responsibilities for this position include:
Business & Operations Director Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business & Operations Director
List any licenses or certifications required by the position: PMP, CPSM, PM, ITIL, MBB, APICS, ADP, CBAP, CPA, LSSBB
Education for Business & Operations Director
Typically a job would require a certain level of education.
Employers hiring for the business & operations director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Education, Finance, Business/Administration, Management, Accounting, Engineering, Business Operations, Leadership
Skills for Business & Operations Director
Desired skills for business & operations director include:
Desired experience for business & operations director includes:
Business & Operations Director Examples
Business & Operations Director Job Description
- Responsible for the development, implementation and management of business operations such as billing, enrollment, call center, customer service, and related initiatives that impact membership for product lines and health plans
- Provide financial oversight for annual investment plans and assist/guide completion of business cases for new offerings, partner deals, M&A and other initiatives
- Conduct business development
- Recommends the nature and scope of present and future Business Coaching modules by reviewing product specifications and requirements
- Leveraging drug development knowledge and functional partnerships to identify changes needed to data structure, standards, process and training
- Evaluating key performance indicators to understand compliance to data quality standards and processes
- Support and drive key aspects of the overall business process approach for all aspects related to supply of ITCA 650
- Develop business continuity plan for the supply of ITCA 650 in collaboration with the leadership team in Hayward
- Lead business informatics in the region
- Use business analytics, competitive intelligence and marketing sciences to provide performance and market based insights to senior leadership and key stakeholders
- MBA or similar Masters require
- Proven track record leading global projects
- A proven ability to get things done across multiple functions and in an ambiguous setting
- A “Yes, if…” rather than a “No, because…” approach to challenges
- Great with analytics and using data as a monitoring system and to drive decisions
- Experience in defining, creating, and implementing new project reporting and metrics required to effectively manage projects
Business & Operations Director Job Description
- Provide directional oversight of all market research projects (inline and pipeline), secondary business data projects, competitive intelligence, and managed market research initiatives
- Drives operational inefficiencies, best practices and other improvement initiatives with senior management and operations teams
- Develop and implement programs centered on quality and operations excellence
- Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives
- Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI
- Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to service operations
- Onboarding – processes and communication
- Lead program pilots and projects and verify initiative impact on strategic business objectives
- Work closely with stakeholders and experts to identify and minimize risks, control business issues and prepare budget
- Translate complex business strategies into solid implementation plans that drive results
- Highly experienced with resource planning and management systems (SFDC, global supply chain, ERP, Project)
- Experienced in building and optimizing operations across a matrixed organization
- Superior organizational, planning, and process management abilities and ability to lead and manage change
- Ability to take a hands-on approach, a get things done attitude, while also having the ability to see the big picture
- Strong technological understanding of interoperable solutions, and the principles of building to APIs
- Must be highly entrepreneurial and a self-starter
Business & Operations Director Job Description
- Leading End to End projects in the business operations space
- Ensure brand compliance through coordination of audit process, analysis if improvement areas and communicate with business owners as needed
- Supports new business development initiatives to increase sales of K12 products, including the development of blended learning programs, hybrid schools and dual diploma programs
- Coordinates with K12 finance and legal departments to deliver business contracts
- Manage rhythm of business preparation and follow up, including QBRs, Operating Committee meetings
- Organize assigned functions in a manner that best supports overall unit operations
- Serve as a resource to unit management providing information and advice on matters related to assigned business areas
- Providing guidance, including leadership and co-leadership to CT/AMI business projects
- Deploying process improvements and makes the project organization efficient and transparent, in line with departmental and project processes
- Providing business management with regular project performance status updates, variances to plan and identification of corrective actions
- Very strong Excel and PPT skills
- Effective communicator and listener
- 5-7 years' team experience
- Proven group sales expertise preferred
- 8+ years of experience selling local/national sponsorships and/or ticket sales
- 10+ years of experience in a fast-paced business environment
Business & Operations Director Job Description
- Assist the VP, Commercial Operations in identifying the optimal deployment of resources in the major European markets, focusing on Countries which will maximize mid & long-term ROI
- Provide day to day leadership and direction of Clinical Support, Finance, IT, operations, and HR departments within the corporate culture
- Develop presentations and other deliverables to summarize business results or progress to share with various internal and external audiences
- Implementation of processes within the product that help secure payments and collection through product development cycles
- Owning and managing a compliance function that keeps the operations compliant through a line of certifications and regulations – Sox2, PCI, Advertising policies, bank policies etc…
- Owning BI and data collection, system integrations, data processing and enablement of operational data accessibility, analysis and decision-making tools to the business and organization’s functions
- Seek out and build organizational processes to help streamline manual labor –a to cost effective process - up to full automation
- Own data analytics for the organization – business analysis, marketing analysis, product analysis and performance analysis - potentially upgrading function into data science
- Work with other departments to help identify and streamline operations
- Directs staff to perform various tasks and assignments
- Strong knowledge of MS Project and/or Planisware
- Strong knowledge of other project management tools, such as CTMS, SAP
- Effective and concise communication experience and skills
- Advanced knowledge of project management or building system solutions and/or business applications
- Data Analysis and Business Intelligence
- Outstanding cross-group and organizational skills, attention to detail
Business & Operations Director Job Description
- Work with the SVP Marketing and HR and Finance business partners on organizational structure and hiring plans to meet the goals of the business
- Managing and driving the strategy of the Business Management, Reporting and Analytics team of 25-30 employees
- Represent Customer Operations in conference calls and face to face meetings with OEMs, Charters, and Dealers—ability to effectively convey our strategy and performance is critical
- You’ll look across our processes, find ways to make them better and help the team adopt the changes
- Develop internal processes to streamline and optimize the most critical work done by the Marketing organization
- Ensure process improvements are followed by Marketing leadership, and work in partnership with the SVP Marketing and other Marketing VPs to ensure continuous refinement and improvement of these processes
- Manage all Marketing offsites to ensure they are valuable and drive the business forward
- Assign staff duties and monitor and evaluate ongoing performance
- Support Community of Practice (Project Prioritization and Monitoring, TOPT, OpU Performance)
- Partner with IT on identifying, vetting, deploying, and maintaining Digital Solutions
- Acts as a single point of contact (SPOC) across the global portfolio for activities that are unique to a single J&J Business Segment (e.g., capital planning, budget roll-up)
- Establish relationship with Sector Make organizations and Sector leadership to draw connections between EFM strategy and sector strategy
- Has deep domain experience in the air sector, focused on distribution and sales strategy
- Has demonstrated success in large negotiations
- At least 12 years of pharmaceutical industry experience, with at least 5 years in market research and analysis or competitive intelligence and/or sales operations
- Demonstrated achievements and skills in marketing research, forecasting, and research techniques/model development