Call Center Associate Job Description
Call center associate
provides technical support and analysis on business applications that include STARLiMS, Microsoft Dynamics GP and CRM, Microsoft SQL Reporting Services and Crystal Reports.
Call Center Associate Duties & Responsibilities
To write an effective call center associate job description, begin by listing detailed duties, responsibilities and expectations. We have included call center associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist in candidate management (via phone calls, e-mails)
Schedule candidate assessments, interviews
Assist in getting newly hired candidates through the pre-employment screening
Candidate management in Workday
Assistance at Job Fairs and Open House Events
Work closely with all members to the Talent TEAM
Conducts audits of the production activities of the assigned group (e.g., proof payment claims, credit returns, debit returns, rejects)
Provides accurate and timely quality monitoring reports on quality issues, performance measures, and/or call center representatives
Proactively reach out to partners via phone and site visits to develop working relationships and solicit feedback for service improvements
Accountable for the performance results of the Team Leaders and Research Interviewers
Call Center Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Call Center Associate
List any licenses or certifications required by the position: MCSE, MCP
Education for Call Center Associate
Typically a job would require a certain level of education.
Employers hiring for the call center associate job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Associates, Supervision, Business, Technical, High School Education, English, Healthcare, Dietetics, Graduate
Skills for Call Center Associate
Desired skills for call center associate include:
Inspro
Modified diets
Computer based systems
Internet and Microsoft office applications
Services and business operations to enable resolution of customer inquiries
AS400
Capsil
Cisco
Microsoft Word and Excel
Property locations
Desired experience for call center associate includes:
Knowledgeable of Facility Management functions (infrastructure maintenance, HVAC, renovations, ) and services (custodial, landscaping, pest control)
2+ years of logistics experience preferred
Must be able to perform basic math, addition, subtraction, multiplication and division
Full understanding in operating a Will Call Center environment
Familiar with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Experience with CRM Utilization Preferred (eLEAD)
Call Center Associate Examples
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Call Center Associate Job Description
Job Description Example
Our growing company is looking to fill the role of call center associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call center associate
- Coach and counsel General Managers, in a positive manner, and provide possible solutions should a similar incident arise in the future
- Recognize potential problems and report them accurately to the appropriate management personnel
- Fax and copy as necessary
- Communicates GM or DM complaints to Regional VP’s, Regional Directors and HR department
- Maintains database used to automatically distribute weekly reports to VP’s, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week
- Other duties as directed by the Customer Relations Manager
- A positive and professional attitude should be maintained at all times in order to successfully perform the position of Customer Relations Associate
- Provides customer support by phone, email or instant message to consumers
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource
- Through your detailed product expertise and excellent verbal and written communication, you will create a luxury service experience in every interaction
Qualifications for call center associate
- Ability to use a phone or wear a headset
- Work environment is indoors with time spent walking call center floor and sitting at a desk
- Previous MiChart experience
- Due to your reliability, commitment and follow-up, you will exceed client expectations
- High end furniture, design showroom or luxury retail experience preferred
- Agent Scheduling & event Management
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Call Center Associate Job Description
Job Description Example
Our innovative and growing company is looking for a call center associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call center associate
- Ensure all customer service associates deliver exceptional service to internal and external customers of the call center teams
- Coach and mentor call center coordinators when handling or resolving difficult inquiries
- Understand and assist with inbound and outbound calls on all call center team roles including OWP Relations, Client Financial Services, Hospital Support Team, Quality Monitoring, Web Support and Client Advocate Team
- Create and deliver Performance Improvement Plans and Performance Development Plans
- Assist Team Lead with interviews and separations
- Handle escalated client and hospital issues
- Aid in the call monitoring and feedback process along with real-time monitoring of queues to ensure service levels and stats are met
- Educate associates on business standards for wellness plans
- Accurately update databases which support field reporting on adjustments, wellness plans, collections
- Professionally manage a variety of requests from clients and hospitals in a positive manner
Qualifications for call center associate
- Knowledge and understanding of Contact Center Practices
- Advanced MS Excel (using formulas, graphs and pivot tables) and MS Power Point (preparation of presentations including tables, charts and graphs) and desirable knowledge of MS Access
- Be highly productive – outbound telephone calls, emails sent
- Must have demonstrated good communication skills, both written and verbal
- Facilitate and participate in team meetings and provide feedback regarding procedures and process improvement
- Develop effective communication with CTS associates, Field Leadership and hospital associates
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Call Center Associate Job Description
Job Description Example
Our company is searching for experienced candidates for the position of call center associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for call center associate
- Screens patients to ensure physical and safety requirements for specific procedure/testing are met
- Obtains various pre-appointment patient test results, as required
- Schedules appointments/procedures and enters information into department computer system
- Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling
- Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests
- Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments
- Communicates appointment time, place and provides detailed preparation instructions to patient
- Collects and distributes needed information, records and reports, as required
- Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence
- Conducts audits of the production activities of assigned group, , proof payment claims, credit returns, debit returns, rejects
Qualifications for call center associate
- Ability to multi-task – Manages multiple tasks at one time
- Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary
- Organizational ability – Demonstrates a systematic approach in carrying out assignments
- Bachelor’s degree in Business or Marketing is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
- Prefer call center or medical background (veterinary technician, human healthcare, pharmaceutical, ) or medical terminology training
- Must have the ability to work well in MS Office applications (ie
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Call Center Associate Job Description
Job Description Example
Our growing company is looking to fill the role of call center associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for call center associate
- Tier I technical support (general trouble shooting)
- Required complete and thorough documentation of all exchanges between the caller and the Call Center
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution
- Required to Dispatch vendors based on the issue
- Required to be aware of and manage the inbound technical queue to ensure that the Call Center is meeting its Service Level Goals
- Research and bring to the attention of the Analyst and leadership teams problems and or concerns
- Required to maintain acceptable workloads in all queues of Netkeeper to ensure that issues are being resolved as quickly as possible
- Provide assistance in other areas of the Call Center as required or necessary
- Prepare correspondence, proposals, presentations and corporate documents as needed
- Maintain and track statistics and other records as required
Qualifications for call center associate
- Must be able to successfully navigate various websites (ie
- Competent using technology such as hand held computers, word processing, data entry, spreadsheets, and email
- Six (6) months to one year clerical or customer service experience
- Basic knowledge of Microsoft Word, Excel and Windows
- Ability to utilize a personal computer or CRT
- Knowledge of MS Office, , Word, Excel and Access required
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Call Center Associate Job Description
Job Description Example
Our company is growing rapidly and is looking for a call center associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for call center associate
- Assist Director and other office staff with administrative tasks including scheduling and coordinating meetings
- Print and distribute office resource materials on a regular basis to ensure office staff has current information
- Perform general filing, faxing and photocopying
- Learn intake process and eventually take incoming referral calls
- Interface with center management and central operations regarding factors that may impact staffing and service levels
- Implement effective administrative tracking, analytical and trending procedures to support the unit's goals
- May be responsible for producing periodic productivity and other required ad-hoc reports from the workforce management system
- Adjust intraday workforce requirements based on changing/dynamic forecasts'
- Schedule all transaction based work and special events for optimal service levels and occupancy (e.g., meeting, training, coaching, email, queue work, projects)
- During periods of coverage needs perform any command center duties as required by the Workforce Manager (i.e., RTA, SLC, scheduling)
Qualifications for call center associate
- 2-3 years work experience in industry or related field
- Within the first (6) six months to (1) one year the person in this role will be expected
- 2-3 years of recent experience in a technical support positions (Call Center experience preferred)
- Must adhere to a flexible work schedule to include evenings, weekends and holidays
- Must be able to listen to internal and external customers and communicate extremely complex and technical information in a clear and concise manner, sometimes to a non-technical audience
- The ability to successfully communicate ideas and recommendations to all levels within the department, using tact and common courtesy