Care Professional Job Description
Care Professional Duties & Responsibilities
To write an effective care professional job description, begin by listing detailed duties, responsibilities and expectations. We have included care professional job description templates that you can modify and use.
Sample responsibilities for this position include:
Care Professional Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Care Professional
List any licenses or certifications required by the position: UPMC, DSE, RRD, WCON, WOCN, ASCP, ACLS, BLS, RDN, CLIA
Education for Care Professional
Typically a job would require a certain level of education.
Employers hiring for the care professional job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Nursing, Health, Human Services, Graduate, Healthcare, Management, Associates, Medical Terminology, Business
Skills for Care Professional
Desired skills for care professional include:
Desired experience for care professional includes:
Care Professional Examples
Care Professional Job Description
- Exemplary Professional Practice Applies the Nursing process within the framework of Relationship Based Care to create a healing environment
- Participates in continuous learning within the specialty Demonstrates a passion for developing others, enthusiastically and expertly precepts students, graduate nurses and new hires
- Serves as a role model of professional nursing practice by serving as a recognized leader in clinical expertise , teacher, specialized resource nurse, and /or evidence based practice in the nursing care of patients with alterations in skin integrity, wounds, ostomies, fistulas and /or incontinence
- Provide comprehensive case management to Veterans (including other military-connected individuals), and their families who are seeking a broad range of mental health and social services
- Conduct interviews with veterans and their family members to better understand needs, and provide appropriate referrals as necessary
- Prepare and maintain confidential case records
- Consult with service providers and community partners on resource-related issues
- Ensure confidentiality and control access to sensitive information
- Develop networks of trusted contacts within organizations in which to refer and coordinate care
- Follow care follow-up procedures to ensure veterans and/or their family receive and were satisfied with the services they were referred to, including additional follow-up needs
- Must be willing to work in an environment where 100% of customer interactions is done via incoming calls
- This position operates in a 24/7 environment and we are hiring for various shifts
- May have to work first, second, or night shift including weekends and holidays
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, drug screen
- To manage complaints and queries through to resolution using internal and external sources to progress and assist, keeping the customer informed at all agreed times by customers preferred method of contact
- Think creatively to find solutions that suit the customers needs and requirements
Care Professional Job Description
- Use InterQual criteria to justify appropriate LOC (Skilled, Rehab, Home Care, DME, ) and obtain all necessary payer authorizations for post-acute care
- Effortlessly and prfessionally perform 60 to 90 minute facials, chemical peels, and microdermabrasion services
- Possess a license to practice in Nebraska
- Provide product information to clients over the phone
- Review and resolve discrepancies or issues related to orders in a professional and timely manner
- Connect with the warehouse to communicate deliveries, including urgent shipments
- Promote the spiritual dimensions to people with addiction through spiritual care services involving individual and group counseling, patient and staff education
- Provide spiritual guidance in order to educate patients, customers and staff members concerning the dynamics of Twelve Step spirituality
- Facilitate group counseling services for selected patients to ensure that commonly held obstacles to spiritual growth are addressed with the benefit of peer support and feedback
- Provide individual spiritual care and guidance in order to identify and address spiritual blocks to recovery while supporting and enhancing individual spiritual resources for growth
- Work within strict timescales to avoid unnecessary delays
- Prevent future challenges by health checking customers accounts, ensuring customers data is up to date and supporting with options that lead to an effortless experience, such as best suited payment methods or online account management
- Manage and prioritise own workloads to ensure we do not break a promise
- Be a confident and calm individual who is self-motivated, a strong team player who enjoys working autonomously part of a team
- Experience in providing services and supports to at-risk youth preferred
- Ability to work under pressure with accuracy and meet the deadlines
Care Professional Job Description
- Participates in continuous learning within the specialty Participates in system wide WOCN meetings and dissemination of information Demonstrates a passion for developing others, enthusiastically and expertly precepts students, graduate nurses and new hires
- Updating the customer information following the customer contact
- Advising customers on products and services
- Handling all administrative tasks following a customer contact
- Responding to customer by phone with the highest service level and the highest level of accuracy and completeness
- Handling questions with regards to the loyalty program
- Handling maintenance (if necessary) with regards to the card member life cycle (change of address, updating payment methods)
- Maintaining good relationships with all departments to quickly resolve potential customer issues that are expressed during their call
- Recognizing when help is required and asking for support from team leaders or senior colleague
- Explaining the details of the job to new hires in a clear, concise and accurate way in order to help with on boarding new colleagues
- Minimum of 2 years of customer service, claims, sales or related work experience required
- Keying data entry efficiently with proficiency and accuracy in typing/keyboard is required
- Might need to lift up to 25 pounds
- Respond to numerous requests for information and action in a timely manner
- BSN or related Bachelors degree preferred for Professional level, required for Senior level
- Two (2) year of care management experience or equivalent experience in the healthcare environment preferred, or required for Senior level
Care Professional Job Description
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Identify members’ needs, clarify information, research issue and provide solutions using available systems
- Respond to inquiries with information about products and services or technical assistance
- Maintain detailed records of contacts
- Identify and escalate issues to supervisors/management staff
- Follow up member calls where necessary
- Recognize, document and alert the management team of trends of member calls
- Based on assessment of members needs and environment, indentify applicable barriers, problems, goals, and interventions that will address those needs and improve or maintain the health status of the member
- Follow-up with the member according to established clinical program protocols and timeframes to monitor their status, evaluate the effectiveness of the individualized plan of care, and identify new needs
- Provide case management according to program descriptions including member education, follow up on a timely basis and eliminating barriers to care
- Relevant Experience An Advantage
- Strong And Committed Customer Focus
- Consistent Demonstration Of Service Excellence
- Strong Result Focus
- Knowledge of corporate services operations will be an advantage
- Ability to work within a busy and demanding team environment
Care Professional Job Description
- Ensure appropriate action on CM accounts through inbound/ outbound telephone contact
- View delinquent cases to identify opportunities of establishing a contact
- Inventory management through manually working on cases/emails
- Multi-dimensional work load with varied dynamics and action criteria as part of daily job
- Grow & nurture Customer Relationship on each & every call
- Adherence To Quality & Compliance Guidelines
- Personalization/ Empathy In Communication
- Handle customer queries
- Handle escalations and display ownership and accountability on calls , emails and RM queries
- Demonstrate in-depth process and system knowledge
- Commitment to the highest level of customer service
- Ability to identify and act on issues which may impact this corporate client
- Ability to maintain composure under pressure in a demanding environment
- Graduation from an accredited college or university with a bachelor’s degree in chemistry, physics, biology or other closely related field
- Should have one year of relevant back office experience with an MNC
- Strong & Committed Customer Focus And Consistent Demonstration Of Service Excellence