Collector Job Description
Collector Duties & Responsibilities
To write an effective collector job description, begin by listing detailed duties, responsibilities and expectations. We have included collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collector
List any licenses or certifications required by the position: ACA, DLPT, DOT, BHTK, OSINT, CFR, NYSC, WHT, BAT, G-3
Education for Collector
Typically a job would require a certain level of education.
Employers hiring for the collector job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Finance, Accounting, Associates, Computer, General Education, Technical, Business/Administration, Business/Management
Skills for Collector
Desired skills for collector include:
Desired experience for collector includes:
Collector Examples
Collector Job Description
- Routinely communicates with Billing and attorneys
- Coordinates the resolution of billing issues
- Works with Revenue Specialists and the Billing to resolve unapplied/suspense cash items
- Assists with preparation of monthly reports on top inventory items
- Responds to inquiries from clients, lawyers and secretaries
- Coordinates write-offs of aged or otherwise uncollectible invoices
- Work insurance pools and contact insurance companies to resolve claims that are not paid
- Performs, on a daily basis, data entry and collection efforts necessary to relieve patient accounts from a collectable status
- Keep record of customer interactions, record details actions taken
- Analysis and calculation of adjustments, missed discounts, finance charges, and others at customer level following corporate policies and guidelines
- Proficient in computer software such as Microsoft Word and Excel other standard office equipment
- Minimum 1 year related experience required, preferably in healthcare
- Prefer four year degree with as little as no experience but High School Diploma or equivalent G.E.D
- Education equivalent to Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or the equivalent in related work experience, demonstrating a working knowledge of collection rules and regulations and aging procedures
- Two or more years of experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures
- Demonstrates the ability to type a minimum of 40 wpm
Collector Job Description
- Of insurance and patient receivables
- Communicate internally and externally to resolve customer accounts receivable issues
- Fulfill customer documentation request, invoice copies, proof of delivery, packing slips
- Monitors status of accounts for past due and elevates accordingly within assigned deadlines
- Generate aging reports to determine highest at-risk accounts and create call list
- Make collections calls on past due balances and work with customers to resolve any discrepancies/billing disputes
- Document all actions and calls made and utilize notes to generate reports to provide receivables update to management
- Foster effective team work between the team and cross functional teams
- Identify, assess and inform management of internal and external issues that impact own performance
- Provide single point of contact for customers in designated accounts receivable portfolio assignment
- Knowledge and understanding on financial products in automobile companies
- Communication skill based on customer centricity
- 1 year customer service in a call center / collections environment preferred
- College training preferred, not required
- Proficient in basic Microsoft Office applications
- 1 year Shared Services Experience is required
Collector Job Description
- Contact customer by phone and/or mail concerning past due accounts
- Keep lenders and manager informed as to seriously delinquent loans and any issues related there to
- Works with other bank staff to ensure appropriate and compliant collections action is effected on seriously delinquent accounts, deficit balances, bankruptcies, repossessions, foreclosures and other collection duties
- Work with outside agencies when necessary to inspect or secure collateral
- Properly secure, inspect and prepare collected assets, for sale or disposal, in a timely manner per bank policy
- Ensuring all relevant systems and data are maintained correctly, timely and efficiently
- Conduct inquiries via phone, mail, fax, or electronically to conduct follow up on the accounts that have not been paid
- Contact patients for additional information needed to get claim paid
- Verify additional information received, update account in billing systems and generate rebills as needed
- Daily review system work-list, reports, and/or ATB to resolve accounts which have not been paid within 30 days of claim submission
- More than year working in your current position
- Must have proficient knowledge/ application skills in Excel
- Must have basic problem solving ability and research skills
- Prior Manufacturing Collections a preferred
- 1+ year previous Call Center experience required, with a minimum of 2 years in a Collections environment
- 1-2 years 1st party collection experience preferred
Collector Job Description
- Daily review denials and payment discrepancies identified on EOB, RA, or Payer Correspondence
- Take necessary action to address denial, determine true payment source and take steps to secure payment
- Collector will identify trends of denials, provide documentation and data, and offer suggestions for process improvement to resolve the issue
- Organize the collection follow-up effort on outstanding receivables
- Reviews all information to ensure account accuracy
- Reviews remittance advice when necessary for no pays or short pays to verify proper reimbursement and to make adjustments as necessary
- Identifies coding and billing errors from the EOB and works to correct errors in a timely manner
- Prioritizes work load to incorporate aged AR of 90+ days and high dollar AR as needed
- Pursue payment from guarantor for outstanding patient liabilities
- Document action taken and result in the patient accounting system account notes
- Good knowledge of Microsoft office suite advanced excel, power point
- Working knowledge of SAP, Oracle or similar ERP systems
- 5-10 years of commercial collections/customer service experience preferred
- Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation
- Ability to function in extreme weather and temperature conditions, both hot and cold
- An excellent opportunity to work in a fast paced environment
Collector Job Description
- Respond to inbound mail from insurance companies and patients
- Appeals claims that are improperly adjudicated so they are promptly corrected and paid
- Analyzes accounts and determines when accounts are uncollectible
- Collection of delinquent RAC financed and Orkin Bad Debt accounts in accordance with policies and procedures
- Administration of payment plans on delinquent RAC financed and Orkin Bad Debt accounts
- Negotiate settlements in accordance with company policy
- Review and educate customers on contract details
- Provide customer complaint resolution
- Handles RAC financed Charge-Off accounts
- Performance of Skip Tracing duties on customers that have relocated
- Ability to identify issues and act independently to resolve them
- Participation in a FANTASTIC incentive scheme rewarding you with vouchers for many High Street stores and outlets
- Full Training provided, equipping you with the knowledge to progress quickly within the role and enabling you to exceed
- On-going Career Progression in a Global Financial Technology company
- A high degree of self-management to successfully prioritize workflow, and apply strategic techniques to identify process improvements
- Interpretation of procedures and instructions to choose the best resolution alternative