Computer Support Job Description
Computer support
provides end user technical support to employees on technologies such as MS Windows 7/10, MS Office 365, Enterprise grade PC/Laptop/MAC hardware, Cisco telephony and support for Apple devices.
Computer Support Duties & Responsibilities
To write an effective computer support job description, begin by listing detailed duties, responsibilities and expectations. We have included computer support job description templates that you can modify and use.
Sample responsibilities for this position include:
Be a Subject Matter Expert on various projects, work sessions, meetings, conference calls
Answer calls and requests from users, SMEs and Finance
Enter Content in BPI
Setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space
Perform regular day-to-day computer support activities such as User Administrations, Disk Management, Package Install, Patch Management, Storage Management, NFS Administration and disaster recovery/fail-over
Identifies and pursues opportunities for improving customer service
Troubleshoots desktop and mobile computing devices, network and peripheral issues
Takes ownership of documentation as an Information Manager in assigned areas
Monitors, influences and guides performance and work for quality, efficiency, cost and service goals
Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
Computer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Computer Support
List any licenses or certifications required by the position: IAT, II, OS, CCNA, ITIL, MCSE, MCSA, MTA, MCP, CTS
Education for Computer Support
Typically a job would require a certain level of education.
Employers hiring for the computer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Computer, Technical, Information Technology, Information Systems, Associates, Mathematics, Engineering, Technology
Skills for Computer Support
Desired skills for computer support include:
Windows 7
Understandable form to technical and non-technical personnel
MS Excel
Printers and peripherals
CISCO IOS and be familiar with the Microsoft Office suite of applications
MS PowerPoint
MS Word
Microsoft Office
Networks
Desired experience for computer support includes:
Nance and repair in Windows, LINUX and UNIX based infrastructure (Windows Server/Exchange and Solaris)
Able to produce reports, charts, spreadsheets, and database an
Expert user of SRMS
Minimum 10 years’ experience in PC support, end-to-end lifecycle management of multiple site locations, covering a large geographical area
Experience must include End-User Device (EUD) deployments of 1,000+ assets in single roll-out
Minimum 5 years’ experience in System Requirements planning of oversight of PC support operations
Computer Support Examples
1
Computer Support Job Description
Job Description Example
Our growing company is looking to fill the role of computer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for computer support
- Serve as a technical expert or tier 2 support in a help desk
- Diagnose and resolve basic and more complex problems
- Research, recommend, and implement hardware and software purchases and configurations to meet customer needs and to help ensure compatibility with systems and architecture
- Establish, communicate, and implement standards used throughout the unit and contribute to the development of the support strategy
- Provide technical guidance and advanced training
- The Computer Test Support will review and provide recommendations on systems requirements documents
- Provide input during systems design and development
- Identify test capabilities requirements and shortfalls
- Develop mission task breakdown
- Refine test concepts and designs
Qualifications for computer support
- Active TS/SCI ClearanceHigh School (H.S.) Diploma/General Educational Development (GED) (prefer 2+ years degree from an accredited college or university)
- IT-1, CompTIA certified (Sec +, Network +)
- Knowledge of all aspects of power generation and power distribution including facility and cabinet based PDU's, ATS's
- Consistent with its obligations under the law, the client will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job
- Identify test support resources needs (facilities, instrumentation, and personnel)
- Provide technical expertise to develop the Test and Evaluation Master Plan (TEMP)
2
Computer Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a computer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for computer support
- Create detailed test procedures
- Participate in test team deployments
- Prepare data management and analysis plans
- Collect and compile evaluation data
- And submit inputs to OT&E reports and briefings
- Research, recommend, and implement hardware and software purchases and configurations to meet customer needs and to help ensure compatibility with university systems and architecture
- Manage major IT initiatives for System Operations
- Responsible for acting as an intermediary between the MRS & OET systems and users
- Tests any system or internal component malfunctions and application issues along with any conflict and/or enhancement between related systems
- Coaches and trains users on application process
Qualifications for computer support
- Experience with Web technologies (JavaScript, HTML5, CSS, AJAX, JSON, jQuery, Dojo, SOAP, REST ), Cloud Computing, Internet of Things, or Big Data is a plus
- Experience with Web technologies (JavaScript, HTML5, CSS, AJAX, JSON, jQuery, Dojo, SOAP, REST ), Cloud Computing, or Big Data is a plus
- Sr level Comp Tech for helpdesk, end user support, and other IT requirements
- Bachelor’s Degree in Computer - Information Technology related field highly desired
- Must be knowledgeable in Defense Intelligence Information Enterprise (DI2E)
- Desire experience with DCGS weapon systems
3
Computer Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a computer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer support
- Troubleshoot and resolve incidents relating to technology accurately and timely
- Technical desktop and software support to end-users
- Technical assistance and training to end-users where required
- Resolution of client related computer and networking issues
- Imaging, deploying, tracking, setting up and configuring laptops and desktops
- Assisting with cable infrastructure installations
- Build, design, develop and program new web applications and mobile products in an effort to make Field Services more efficient and productive
- Processing and responding to change requests (Remedy tickets)• Manage the user’s expectations
- May be assigned support duties in classified areas and will be required to collaborate daily with their onsite and virtual UNIX/Linux support team and immediate team lead other project leaders within the group
- Troubleshooting and developing successful solutions to technical problems, occasionally with no known resolution
Qualifications for computer support
- Minimum 6 years’ experience with Troubleshooting mobile computing devices such as, tablets, smartphones, blackberries, Android, and Apple devices
- Minimum 2 years troubleshooting mobile computing devices such as tablet PCs, notebook PCs, Blackberry devices, Apple devices, and Android devices
- Experience in set-up, configuration, and management of Blackberry devices, Apple Devices and Android Devices users accounts for the aforementioned devices and troubleshooting
- French and English (read, spoken, written), fluent in the language with no significant limitation
- Knowledge of CMD, VB and Macro
- Advanced knowledge of Visio is an advantage
4
Computer Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of computer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer support
- Interface daily and team successfully with the technical team, customer, other project leaders
- Consistently demonstrating solid technical skills and knowledge in support of various programs
- Provides technical support via the telephone, email, and/or the internet
- Use multiple computer screens and systems to troubleshoot, resolve, document, and/or research incidents
- Responsible for diagnosing and documenting customer's technical problems and resolving
- Educates customer on how to avoid future related problems
- Maintain high level of customer service as customer's contact for status and problem resolutions
- Demonstrates knowledge of procedures, processes, tools, and systems
- Work in a team environment that supports and meets quality work production
- Keeps up-to-date with technological changes pertinent to job responsibilities
Qualifications for computer support
- Good knowledge of a MVVM framework (Ember , Angular, React)
- Good knowledge of best practices in software development (design patterns, SOLID principles, Inversion of Control, Dependency Injection)
- Good knowledge of HTTP protocol
- Good knowledge of REST web services
- Knowledge of ASP.NET MVC
- Knowledge of current Microsoft .NET Framework and C#
5
Computer Support Job Description
Job Description Example
Our growing company is looking for a computer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer support
- Understands and supports the department to meet the objectives of the company
- Issue cards to new users
- Participates in technical discussions related to the identification or cause of problems/issues in the area of expertise
- Monitors status of system or network elements, to include switching equipment, radio equipment and data communications equipment
- Responds to and clears alarms, performs fault isolation and issues trouble tickets, provides customer assistance
- Effectively participates on the network operations team and demonstrates team skills in collaboration with other team members in providing monitoring, statusing and maintenance of network operations
- Evaluates and recommends options for technical tasks within assigned project activities
- Participates in the strategic planning for new project(s) utilizing creative application of technical competence
- May serve as shift supervisor, functioning as the lead point of contact for that shift
- Maintains records, compiles reports, graphs, charts and provides leadership for other work team individuals with less technical expertise
Qualifications for computer support
- A minimum of 2 years of experience in a « full-stack » developer role
- Billingual (French - English)
- Good knowledge of relationnal databases (SQL)
- Knowledge or experience with ORM (Entity Framework, NHibernate)
- Knowledge or exposure to Agile practices
- Knowledge of source control (git, svn)