Concierge Agent Job Description
Concierge Agent Duties & Responsibilities
To write an effective concierge agent job description, begin by listing detailed duties, responsibilities and expectations. We have included concierge agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Concierge Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Concierge Agent
Typically a job would require a certain level of education.
Employers hiring for the concierge agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Computer, Education, Associates, Hospitality, Communications, Management, Tourism, General Education, Hospitality Management, Hotel Management
Skills for Concierge Agent
Desired skills for concierge agent include:
Desired experience for concierge agent includes:
Concierge Agent Examples
Concierge Agent Job Description
- Liaison for problem solving
- Licensing support – work with licensing coordinator and agents to supply documentation and information on renewals and CE deadlines
- Order AHS Home Warranties
- Assist agents with navigating Instanet and Authentisign the NRT Gateway tools including CBExchange, Toolbox, InTouch, CloudCMA, CirclePix, and agent profiles on ColdwellBankerHomes.com and ColdwellBanker.com
- To arrange bookings, reconfirmation of airline tickets
- Answers telephones using appropriate etiquette, transfers calls to the right person or department
- Procesess all check-outs
- Lead changes to the Premier Agent offering as it pertains to the Concierge service, including feature launches, pilots, and other initiatives
- Drive improvements in how Concierge connects our consumer (e.g., buyer, seller, renter) with our professionals (e.g., agent, broker, lender)
- Work with partners in product, marketing, sales, and support to develop and implement go-to-market strategies and ensure successful launches
- Responsible for timely employee reviews
- Must be able to communicate orally and written in English - required
- Must have high attention to detail - required
- Previous guest service experience with high-profile clientele - preferred
- Ability to work any shift including weekends and holidays
- Ability to communicate with different audiences to convey message successfully
Concierge Agent Job Description
- Define, track, and communicate key metrics that help us understand how well we are meeting our goals
- Keep key ongoing Concierge processes up and running
- Presenting price, credit and terms in accordance with standard procedures
- Collecting signatures for Interconnection, PPA, SPA and HOA documents processing transactions
- Managing time effectively, meeting personal goals and working effectively with other members of the sales and management team
- Attending team meetings concerning sales targets, forecasts and goals
- Being prompt in your responses, day and night, including weekends
- Having the ability to work extended hours subject to business needs
- Assists the guests with luggage for arrival/departure
- Escorts all the VIP's, long staying guests and return guest to the room
- Creative thinking skills and ability to solve problems quickly
- Previous experience in a similar environment will be an asset
- Must possess outstanding guest service skills, including professional verbal communication skills
- Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
- Candidates must have a firm knowledge of concierge operations
- Must have 1-2 years of experience as a Concierge
Concierge Agent Job Description
- Completes the ticket reconfirmation and endorsement
- Delivers messages,parcels,mail and newspaper effectively and undertake any othe miscellaneous errands as necessary for guest comfort and convenience
- Raises/Lowers National Flag and/or hotel flag when required
- Ensures that all concierge,bellman,doormen,club car drivers and runner assist each other during peak time
- Maintains the cleanliness of luggage room,trolleys and Concierge counter
- Maintains smooth traffice flow at lobby driveway
- Give accurate direction and necessary information for guests and issue taxi cards
- Any other duties and responsibilities assigned by Director of Rooms, Front office Manager, Duty Manager
- Be environment friendly, reduce waste, recylce when possible and reuse whenver applicable
- Following company call center policies and procedures
- Technical expertise in the end-to-end process
- Exceptional customer engagement skills and maintaining positive relationships with every interaction
- Salesforce expertise and fluency
- Ability to generate accurate forecasts to properly project market specific install & PTO time frames
- Ability to utilize remote based employees (sales reps, office assistants, operations managers) to successfully resolve customer issues
- Self-motivation and the ability to work independently to meet customer and organizational objectives
Concierge Agent Job Description
- Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence
- Implements "Operation Elevation" when appropriate and oversees follow through
- Ability to handle high call volumes while delivering exceptional service
- Remove any obstacles to Agent satisfaction with and usage of Concierge Desk
- Establish, measure, and report on key performance metrics, including satisfaction, escalation rates, resolution times, complaint rates, and effectiveness are measured and exceeded
- Continuously improve the capabilities of Concierge Desk to provide additional support to Agents
- Partner closely with a third-party supplier and Marketing, Operations, Product Support/Training, and IT functional leadership to develop best practices and share learnings
- Define QA standards and calibration processes
- Work with internal groups and the third party supplier to define and execute training, nesting and post implementation support
- Engage closely with internal stakeholders to ensure quality and satisfaction metrics truly reflect the level of quality necessary to drive increased utilization of Concierge Desk services
- Proven Customer Management Experience
- Exceptional relationships with internal and external customers
- A strong initiative that doesn’t require supervision to accomplish tasks
- Excellent communication skills in English (oral and written).Fluency in any other foreign language is essential
- Familiar with local city area (tourist destinations, events and services found)
- Proven track of delighting customer and up-selling
Concierge Agent Job Description
- QA Process & Standards, Results Reporting, Training, tactical innovation)
- Co-ordinate the supply and management of daily, weekly, and monthly newspapers and magazines by 8am on the morning the paper is delivered
- Remove and dispose of outdated newspapers and magazines following replenishment with an updated version
- Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
- Coordinate the delivery of bulk deliveries such as marketing materials and adhoc, stationery items by directing external delivery representatives to applicable storage area
- Assist with the engagement of courier services as required
- Overall ability to be cross-trained in both reception desk and locker room duties as determined
- Managing homebuilder relationships
- Standing and greeting/ provide support for guests, visitors and employees
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage
- Candidates must speak, read and write Arabic being fluent in English
- Diploma or degree holder in Hotel Management
- Minimum two years’ experience as a Concierge or in a related position
- Extensive knowledge of Downtown Phoenix, the Greater Phoenix Metropolitan area and Arizona destinations and landmarks required
- Ability to stand for extended amounts of time
- Must have basic knowledge of Microsoft Word and Excel