CSI Job Description
CSI Duties & Responsibilities
To write an effective CSI job description, begin by listing detailed duties, responsibilities and expectations. We have included CSI job description templates that you can modify and use.
Sample responsibilities for this position include:
CSI Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for CSI
List any licenses or certifications required by the position: PMI, PMP, ITIL, PRINCE, DHS, SCOR, SHRM, CSI, CPM, GIAC
Education for CSI
Typically a job would require a certain level of education.
Employers hiring for the CSI job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Computer Science, Education, Computer Engineering, Science, Engineering, Business/Administration, Electrical Engineering, Management, Technical
Skills for CSI
Desired skills for CSI include:
Desired experience for CSI includes:
CSI Examples
CSI Job Description
- Identify and analyze processing problem with customer impacts
- Master data management - help users manage their master data
- Significant years’ experience with deployment of BSS systems, with experience in international environment with multi-site deliveries and a proven track record of implementations
- Lead the pre sales and delivery of very large and complex CSI lead projects
- Engage with client at C-level (SI), Drive client development and lead generation activities, Coordinate and deliver projects with full responsibility Support the Regional Delivery team in regards to all project realization related issues, scope of work, terms & conditions, project setup, implementation schedule
- Participation in Service Preparation activities for Data Migration
- Support into the Professional Service culture growth, delivery methodology fine-tuning harvesting the best practices from the projects delivered
- Act as the point of contact for Customer Service (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR ) on and European (EU) initiatives
- Liaise with business groups to gather all CS relevant information for CS Initiatives
- Identify areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch
- Good understanding of Cloud architecture and Open-Source Software
- Business acumen (MBA preferred)
- Strong program management skills both in process (change management, governance, metrics) and customer management (dealing with exceptions, risk mitigation, helping customer deal with matters internal to their own organization)
- Proven ability to lead $30M+ complex programs
- Ability and experience to manage the customer relationship
- Proven delivery track record to manage evolving requirements against none negotiable deadlines
CSI Job Description
- Coach and train team members to ensure the highest calibre of editorial and project work is completed by this team
- Manage the day to day activities of the team members
- Collaborates with CSI Leadership to ensure effective workflow management
- Collaborates with Forecasting and Planning teams to ensure new workflow volumes are successfully added to existing operations
- Maintains attentiveness to changes in work queues which may require troubleshooting or analysis of call drivers
- Coordinate department scheduling and rotations
- Maintain schedule adjustments of associates (shift changes, PTO, OT)
- Create and Maintain accurate daily reports as required
- Provide monthly reporting of fraud phone agent performance and any available call trends
- Proactive management of work queues ensuring target service levels are met
- Ability to integrate and team with a new maturing organization
- Deep experience from BSS service delivery, and solid experience from technical and business perspectives profound experience on how to work on a competence based organization
- Be flexible when working with customers and partners
- Team building, leading and mentoring
- Able to build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance )
- Willing to help and coach his / her team
CSI Job Description
- First contacts with customer with issues, concerns- focus on empathy, understanding and acknowledgment
- First contact for addressing special requests and situations not normally part of the daily or weekly routines
- Tracks return visit vehicles and works with staff to ensure customer is appeased and satisfied
- Consult with Fixed Ops Director and offer reasonable and applicable compensation to customers that require it due to circumstances
- Handles incoming phone calls for customer’s issues/concerns
- Tracks daily CSI/CEP scores for dealership, and confers with other managers on any major deviances from the averages, formats and implements strategies to address negatively impacting scoring questions
- Make appointments as needed
- Assigns loaner vehicles as needed
- Manage night time reception crew to assist customers with afterhours pick up/drop off
- Arranges concierge services for special clientele
- Deep exposure on solution shaping and in sales activities (Statement of Work, estimation tools, contractual negotiation, scope refinement), scope and change request management
- Must have proven track record in leading IT / Telco type of Integration Engagements, at least 5 years of experience leading complex SI-Projects/Programs
- Strong ability to interact at the senior level
- MBA, from a top university, preferred
- Ability to build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance )
- Deep skills and strong background in the Industry & Society domain (preferably on Critical Infrastructure Protection and Smart Grid/Smart Metering) Telco industry acumen
CSI Job Description
- Assists in accounting schedule reconciliation
- Writes repair orders as needed
- Q.C
- Monitor and control rental car charges
- Project Olympus
- Driving adoption at OCP end users, financial services, telcos, Tier2 CSVs, Startups
- Engage Azure stack on Project Olympus, and drive adoption of combined solution at our customers
- Strategic supplier engagements
- Bizdev for joint collaboration projects on custom hardware projects
- Primarily component suppliers, CPU, GPU, HDD, SSD, Networking
- Delivery experience with track record in successful services projects (with tier 1 operators a plus)
- Experience with Agile software development methodology (ideally Scrum master or SAFe certified)
- Strong communicator able to motivate and engage an organization, empower and develop culture, competence and skills
- The candidates have 10+ years experience with deployment of OSS and BSS systems, has worked in international environment with multi-site deliveries and has a proven track record of implementations
- Track record of leading successful integration projects across multiple and complex technologies and systems
- English and Chinese language are must
CSI Job Description
- Azure customer engagement for HW/Manufacturing vertical
- Investigate optimal approaches for the silicon design stack hosted in the cloud as IaaS and SaaS services (FabsEDAChipDesign)
- Develop new business models across our suppliers and create a healthy bi-lateral ecosystem
- Strategic Hardware investments
- Financial models for in-house hardware investments and TCO/ROI benefits
- Establish longstanding relationships with trade and corporate clients through scheduled visits and by providing constant product updates
- Ensure merchandising is done in trade stores
- Facilitate client’s ordering process
- Work with marketing to identify key strategies or support material requirements
- Prepare proposals for relevant clients based on their values and needs
- Knowledge in ETL tools and Databases
- Ability to travel and sometimes with short notice
- Experienced in managing smart metering projects is an advantage
- 15+ years of experience in IT Dmain
- Extensive experience in one of the following technologies
- Proven relevant experience from ICT industry