Customer Service Engineer Job Description
Customer service engineer
provides calibration, quality assurance, PM, repair and maintenance, installation of X-ray, mammography, ultrasound and related imaging equipment.
Customer Service Engineer Duties & Responsibilities
To write an effective customer service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide diagnostics on technical software and connectivity problems
Do part replacements as directed by the technical support lab
Carry out planning and scheduling of weekly air-conditioning system operations
Conduct out routine maintenance, start-up, testing, commissioning, troubleshooting and repairing of precision air-conditioning system
Working with the global sites to ensure data is accurate and collected on time to support executive meetings
Consolidate, analyze, and summarize metrics and recommend opportunities
Development and facilitation of the Customer Service corrective action board(s)
Support quality culture and ACE initiatives
Special presentation support
Provide service activity (incl
Customer Service Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Engineer
List any licenses or certifications required by the position: OEM, CCDP, CCNA, MCSA, ASQ, EMC, HIRF, STC
Education for Customer Service Engineer
Typically a job would require a certain level of education.
Employers hiring for the customer service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Electronics, Engineering, Computer Science, Chemistry, Electrical Engineering, Education, Associates, Biology, Science
Skills for Customer Service Engineer
Desired skills for customer service engineer include:
Computer based and 'on the job' training
Computer / network problems
Customer’s site safety code
Laboratory safety practices as defined by the Company
Current and beta Trend Micro products their integration and methods of support delivery
X-ray physics and fundamental diagnostic x-ray imaging
Automotive technology
Industry practices
Standard ESD practices
TCP/IP
Desired experience for customer service engineer includes:
Provides pre- & post-technical support during road shows, trade-exhibitions and demonstrations
Participates in on-the-job training sessions in occasional overseas training
Seeks help from internal/external/alternative sources such as competence centers, colleagues, third-party companies
Experience with machinery involving lasers or optics will be highly advantageous
Degree or equivalent in related field of expertise (i.e., AS-biology, Service/Education, SE-engineering, IT-computer/networks, IS )
Technical Knowledge on at least 1 or 2 ranges of product/system/solutions
Customer Service Engineer Examples
1
Customer Service Engineer Job Description
Job Description Example
Our company is hiring for a customer service engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service engineer
- Regular Quality Liaison visits
- Ensuring Customer Portal data (Quality) is accurate
- Able to work autonomously, professionally and be an excellent communicator
- A minimum 2 years experience with electro mechanical equipment
- VMWare, openstack, cloud infrastructure knowledge will be a plus
- Security certifications will be a plus
- Core CS experience MSS/MGW Nokia products and call flow procedures will be a plus
- Security certification will be a plus
- Maintaining highest levels of customer satisfaction in all interactions with customers
- Involved in planning and preparing customer installation and training
Qualifications for customer service engineer
- Sense of autonomy and self-discipline
- Degree in Mechanical Engineering or HVAC discipline with at least 3-5 years working experience in air-conditioning service related field
- Knowledge of air-conditioning system design will be an added advantage
- Report writing skills and computer literacy is essential
- Experience with AJAX libraries and frameworks
- Qualified trainer and training designer
2
Customer Service Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a customer service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service engineer
- Coordinates the transfer of return parts to appropriate analysis centers and, if applicable, registers complained parts in the return database
- Support of product changes, customer plant trial runs and of safe launch activities at customers facilities
- Performs field service as advised by the call dispatch staff/system in conjunction with the Sales Leader / Service Operations Manager, carrying our repairs, maintenance and installation of, primarily Perten systems and their peripherals and accessories
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types
- Become an authority on several production system installations
- Participate in ongoing implementation projects
- Provide application management and advanced technical support for our long-term resource planning product suite, in relation to the Service Level Agreement(s)
- Project management, dealing with internal and external stakeholders
- Monitor the installed product base to prevent and escalate quality issues
- Proactively embrace the ‘Lean’ culture to drive continuous improvement
Qualifications for customer service engineer
- Dynamic learner and team player with strong sense of responsibility for coaching others and facilitating the integration of new comers
- Applicants should be Korean citizens with good communications skills in both English and local business language
- Independant
- Associates degree in related field and/or equivalent work experience
- Reside in the local area
- Short notice and/or overnight travel, as required, to work with customer systems
3
Customer Service Engineer Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service engineer
- Implement FMEA and 8D methodologies to understand root cause of product or process failure modes
- Liaise with Quality and Suppliers to help develop and implement new field solutions
- Attending governance call with region and internal teams
- Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology
- Selling by establishing contact and developing relationships with prospects
- Collaborate with sales team to understand customer requirements and provide sales support
- Coordinate and facilitate the information exchange between Research & Development and Service
- Ensure all of the information required to service new products is known by the product group
- Coordinate and host customer visits
- Organize conferences for customers, dealers, suppliers and
Qualifications for customer service engineer
- Experience with x-ray equipment, knowledge of x-ray physics and fundamentals
- Physical ability to perform equipment installation and repair
- An understanding of how a high bypass turbo-fan jet operates and/or an understanding of V2500 hardware and accessories
- An understanding of jet engine performance
- An understanding of EEC engine control software
- Familiarity with drafting and updates of various technical documentation procedures located in the Aircraft Maintenance Manual, Troubleshooting Manual and Engine Manual
4
Customer Service Engineer Job Description
Job Description Example
Our growing company is hiring for a customer service engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service engineer
- Manage to solve customer inquiry on product related issue
- Provide high quality technical support to Automation customers
- Work closely with the Automation Field and Repair Center team
- Design and present technical presentations to internal group
- Actively participate in service escalation meetings
- Verify clarity, accuracy and quality of technical documentation
- Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met
- Performs installations, start-ups, maintenances, repairs and updates within his/her area of expertise and assists with other products under supervision
- Communicates and accepts all operative advices from the Customer Care Center (CCC)
- Supports the SERVOR Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
Qualifications for customer service engineer
- Primary responsibilities include direct customer contact through phone/email channels
- This entry level position will eventually grow to include responsibilities for providing basic phone support in problem solving and technical support for our customers
- Business analytics or Industrial engineering background
- Applicant must be able to obtain an active US Department of Defense (DoD) security clearance
- Basic PC skills (Word, Excel)
- A bachelor's degree, preferably in an analytical field - Economics, Computer Science, Mathematics, Statistics or Finance
5
Customer Service Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a customer service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service engineer
- Reports any customer complaints with proper documentation in the CCC
- Ensure the proper use of tools & test equipment and report the usage on any related service report
- Customer service interventions in India
- In-house maintenance
- Troubleshoot on system level
- Unit or sub-part replacement
- In-depot unit repair up to component level
- Customer training on unit level
- Purchase order tracking and administration from PO entry to Delivery of Items
- Provide customers with on-site and phone assistance in system trouble shooting and repair
Qualifications for customer service engineer
- Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment
- End-to-end knowledge of Voice over LTE call flow and / or deployment preferably
- Able to independently propose and review Test cases internally and externally with customer
- Been working in the role of IMS lead expert during minimum two years in a previous project
- Been working in the role of technical IMS expert support, customer service, SW roll-out/upgrade projects, telecom consultant previously during min 6 years and experience not older than 2 years
- High Protocols and call flow knowledge of IMS and VoLTE, VoWifi procedures