Customer Service Representative Bilingual Job Description
Customer service representative bilingual
provides omnichannel support including customer chat support, answering email inquiries, phone calls, and responding to Social Media messages in both English and Spanish.
Customer Service Representative Bilingual Duties & Responsibilities
To write an effective customer service representative bilingual job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service representative bilingual job description templates that you can modify and use.
Sample responsibilities for this position include:
Serve as a key point contact for all product related activities that are handled through the EatonCare Customer Service Centre
Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan
Coordinate customer requests, when necessary, with the appropriate company department
Prepare written communication, and perform other non-phone back office work
Communicate with field personnel via phone or electronic means to process customer work orders
Respond promptly to customer inquiries by phone and email
Work to resolve any customer concerns and answer any questions
Research customer inquiries using available resources
Process payments and enrollment requests
Direct escalation issues to the designated resource
Customer Service Representative Bilingual Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Representative Bilingual
List any licenses or certifications required by the position: ASE, OEM, OPI, CPT
Education for Customer Service Representative Bilingual
Typically a job would require a certain level of education.
Employers hiring for the customer service representative bilingual job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Associates, Education, Business, General Education, Graduate, Military, Technical, Finance, Management, Business/Administration
Skills for Customer Service Representative Bilingual
Desired skills for customer service representative bilingual include:
HTML
Internet and social media related tools & Platforms it would not hurt!
Company products and services and applicable Federal regulations
Regulations and policies as they apply to the healthcare programs we service
Microsoft Word and Excel
Business English
Punctuation
Spelling
Product/procedures
Microsoft Word
Desired experience for customer service representative bilingual includes:
Ability to gather necessary information from internal and external customers, determine appropriate course of action and provide information to customers
Proficient with the use of personal computers to access and accurately input information on customer accounts while navigating multiple computer software programs
Ability to perform basic math calculations, for bill analysis, adjustment and proration
Knowledge of general policies and procedures specific to billing, credit/collections, service and account management is preferred
Demonstrate adherence to identified performance measures
Ability to multitask between multiple computer systems
Customer Service Representative Bilingual Examples
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Customer Service Representative Bilingual Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer service representative bilingual. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service representative bilingual
- Manage several trade class customer accounts
- Investigate, analyze and resolve all customer inquiries/requests within required time frames
- Process customer returns and claims in TCDMS
- Handle distribution issues with Third Party Logistics (UPS) to ensure customer receives order on time and make arrangements for drop ships when required
- Process Warranty & Non-Warranty Returns and communicate the approval/denial of these returns to the account
- Create Credit Notes & Return Authorizations
- Issue Return Labels and schedule pickups
- Resolve dealer-shipping errors
- Familiarization with all dealer sales and promotions
- All aspects of customer order management including quoting, entering, expediting, and modifying customer orders
Qualifications for customer service representative bilingual
- Bilingual in the Spanish language required
- Basic computer skills needed with MS Word and Outlook
- Minimum 3 years in a C.S
- Maintain level of product knowledge, order management system
- Manage Inbound and Outbound calls from customers
- EXCELLENT, CLEAR, COMMUNICATION SKILLS AN ABSOLUTE MUST!!!
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Customer Service Representative Bilingual Job Description
Job Description Example
Our growing company is looking to fill the role of customer service representative bilingual. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service representative bilingual
- Interfaces with other departments to resolve customer inquiries and achieve customer satisfaction
- Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks)
- Coordinate store returns to appropriate Distribution Centres
- Receive and input credit data from stores (in SAP), according to policy
- Investigate store claims to determine root causes
- Complete all Distribution Center credit investigations
- Staff the Ontario Call Centre, managing and resolving store inquiries and maintaining daily call logs
- Generate daily and weekly summary reports for analysis
- Enter invoice information into database and spreadsheets with accuracy and speed
- Gather necessary information from customers to process invoices
Qualifications for customer service representative bilingual
- Must be able to speak, read, and write fluently in both English and Spanish
- Responsible to make wellness calls to current accounts in Latin America in Spanish and English
- Handle about 60-70 daily outbound calls to current accounts and potential leads
- Search potential leads online
- Handle medium data input and high telephone usage
- Promote additional service by providing accurate information to existing and potential customers
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Customer Service Representative Bilingual Job Description
Job Description Example
Our company is looking to fill the role of customer service representative bilingual. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service representative bilingual
- Monitor actions to ensure goals are met
- Dispose accounts in a timely manner
- Remain HIPAA Compliant
- Process every order received for accuracy, ensure any special details or instructions are carried out to ensure total customer responsiveness (SAP, Online web portal, sample & promo literature order portal)
- Manage a wide variety of customer accounts
- Process customer returns in SAP and claim FSCM
- Handle distribution issues with Third Party Logistics (UPS) to ensure customer receives order on time and makes arrangements for drop ships when required
- Initiate and authorize claims, registration of credit card information, click and print coupons, processing of Lost and Stolen claims and initiate the Fraud Resolution process
- Provide back-up support for retention efforts
- Research and resolve internal payroll cases created in our internal system and via phone calls by individuals in the field and internally in a friendly, professional manner and adherence to department policies, guidelines and SLA
Qualifications for customer service representative bilingual
- Minimum 2 years related customer service /industry experience
- Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment
- Bilingual candidate with focus in Spanish
- Self-motivated with a drive for excellence in every aspect of performance
- Communicate clearly and professionally both in oral and written forms
- High level of comfort when dealing with technical information
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Customer Service Representative Bilingual Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer service representative bilingual. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service representative bilingual
- Provide call completion and/or alternate solutions for the caller
- Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- You demonstrate ability to communicate clearly in both written and oral format Maintain all patient confidentiality
- Inbound customer service that may require follow-up, sending forms and letters and adheres to policies and procedures
- Multitasking with multiple systems and tools to meet the established goals and objectives
- Becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service
- Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer)
- Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available)
- Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
- Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Qualifications for customer service representative bilingual
- Excellent ability to multi-task and attention to detail
- Good decision making skills with the ability to impact the company in a positive manner
- Must be bilingual (fluent in Spanish and English)
- Must have strong analytical, problem resolution, and critical thinking skills
- Must be bilingual, demonstrating the ability to speak both English and the target language
- Bilingualism (oral and written)
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Customer Service Representative Bilingual Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service representative bilingual. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service representative bilingual
- Input orders into computer system accurately and repeat order back to customer
- Advise customers of operations procedures
- Notify sales reps and Customer Service Manager of new customers/lost customers immediately after knowledge
- Notify customers of any activities that may result in late delivery
- Notify customer of backorder
- Actively pursue new customers
- Manage and maintain new prospects, leads, and customers
- Assist in managing the customer on-boarding process
- Assist in marketing efforts (social media, email campaigns, promotions, materials)
- Retrieve and oversee the sending of written business communications
Qualifications for customer service representative bilingual
- Overtime is required as dictated by volume of work
- At least 3 years Customer Service Experience preferred, where at least 2 years included experience handling inquiries and requests for information
- The ability to gather information to determine customer needs
- Must be able to perform the responsibilities of the position either in English or in another language
- Languages required are determined by business need
- Working knowledge of Microsoft Office based applications