Customer Service Senior Analyst Job Description
Customer service senior analyst
provides key operational and financial reporting that supports Supply Chain Operations and provides insight and trending on key performance measures.
Customer Service Senior Analyst Duties & Responsibilities
To write an effective customer service senior analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service senior analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyze data and recommend improvements to internal department, UTAS CS sites, and suppliers based on audits results, escape activity, and other relevant quality performance measures
Participate and recommend improvements to our supplier quality database(s)
Schedule and perform supplier audit schedules
Provide decision-support to Engineering and Customer Service teams by performing descriptive, statistical analysis and building presentations on a daily basis
Mine through CS data to develop deep analysis producing meaningful insights that will lead to improving customer satisfaction, operational efficiency and drive key CS decisions
Translate unstructured, complex business problems into a mathematical framework
Provide expert advice and education in the area of statistical analysis
Flow down and coach suppliers and sites on QMS and regulatory requirements
Perform audits to AS9100/AS9110/AS9100 standards UTAS internal requirements
Perform Drug & Alcohol audits
Customer Service Senior Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Senior Analyst
List any licenses or certifications required by the position: PMP, CAMS, ADMIN, PM, FPX
Education for Customer Service Senior Analyst
Typically a job would require a certain level of education.
Employers hiring for the customer service senior analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Finance, Engineering, Computer Science, Economics, Mathematics, Computer, Management, Administration
Skills for Customer Service Senior Analyst
Desired skills for customer service senior analyst include:
Key financial measures
System procedures and information sources of the client
Quality
Audit
Brokerage operational disciples
Control
Fintechs and digital marketplace
AKN
EDM
English
Desired experience for customer service senior analyst includes:
Integration experience to other SAP modules (SD, FI, CO, MM, PS)
Managing and improving the financial reporting to support the EU CS business
Ownership of the annual and monthly forecasting process
Ownership of the data base solution for forecasting and reporting
Providing leadership to the local (in country) finance team members to drive best practice and consistent processes
Monitor cost-center expenditures versus forecasts and budgets and provide controllership over operating costs
Customer Service Senior Analyst Examples
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Customer Service Senior Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer service senior analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service senior analyst
- Work closely with cross functional partners in project teams adhering to all project timelines and deliverables , through Release Management Activities, have direct interaction with the PMO, Business Solutions Managers, IT Functional Team, Quality and Compliance, Security, SOX Compliance Management, Customer Support and Franchises supported by SAP, MDM, WMS, Web Methods, Business Warehouse, Contract Systems and Back to Basics production environments
- Follow the approved change control process and provide input for improvements
- Assists in ensuring business and technical needs and opportunities are identified and satisfied throughout design, development, and implementation efforts
- Performs testing for moderately complex systems, and assists other analysts in testing complex systems
- Exposure to Financial or Commercial Analytics roles
- Excellent Excel and Access skills (Macros, Visual Basic etc)
- Experience of SAP reporting tools
- Able to demonstrate an understanding of financial models and processes
- Experienced in working to deadlines, prioritization and allocation of workload
- Highly analytical and able to present data in a visual, pragmatic way
Qualifications for customer service senior analyst
- 5+ years of relevant finance/accounting experience (though high-flying candidates with less may be considered)
- Experience in working in a fast-paced growth environment is essential
- Result-oriented, highly energetic, dynamic individual with hands-on mentality
- Must be self-directed and have a thorough knowledge of operations and impact to customer experience in a hospitality-related field
- Must possess strong organizational, planning, interpersonal, and negotiating skills, with the ability to communicate precisely and clearly, both orally and in writing, with people at all levels
- High level of initiative required and must be able to work on multiple tasks simultaneously under tight deadlines
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Customer Service Senior Analyst Job Description
Job Description Example
Our company is looking to fill the role of customer service senior analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service senior analyst
- You are the go to person to mentor and lead other team members
- Reconciles specific sub ledger accounts and financial records
- Interfaces with customers as the first point of contact to resolve Accounts Payable and Accounts Receivable calls/queries/problems
- Gather and prepare metrics or assigned reporting
- Partner with commercial/operating groups and IT to deliver solutions that will improve the experience for our employees, and support them in delivering strong operational performance
- Ideate, project manage & execute a prioritized portfolio of complex cross-divisional projects, from idea and analysis stage, through development and testing of the product using both waterfall and agile development methodologies
- Build relationships and improve collaboration in a way which allows us to partner on initiatives from the beginning and better influence outcomes as a result
- Ensure that new and enhanced products are successfully passed to training and change management partners if needed, to drive successful adaptation of these initiatives
- Leverage customer insights to make data-driven, customer-centric decisions supporting employee and customer satisfaction
- Serve as a senior-level, independent contributor with expertise in Electronic Synthes Inventory Management Solution (eSIMS)
Qualifications for customer service senior analyst
- Able to handle large workload and changing priorities with limited direction
- Must be able to develop and present ideas and operational strategies using quantitative data to support decisions
- Ability to network and build strong relationships with various internal stakeholders and operate effectively within a team environment
- Understanding of the end-to-end journey for the processes in place for delivery Integration Hub, DST
- Minimum of 3 year of relevant experience is required
- Must be able to work in the fast paced environment
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Customer Service Senior Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer service senior analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service senior analyst
- Manage and prioritize customer requests, and internal business needs to streamline processes and provide customer value
- Actively participate in projects related to e-capabilities to provide business perspectives and strategy
- Support strategy development and deployment of customer-facing technology projects
- Provide eSIMS subject matter expertise and testing support
- Provide data extraction, analysis, and ability to translate data into decisions
- Provide mentorship or guidance to more junior staff
- Support and lead projects within Customer Service Capabilities focused on but not limited to initiatives in e-Capabilities, eSIMS, Customer Solutions and other areas as needed
- Identify and lead projects that consolidate and/or integrate the processes and systems of the US Customer Service Capabilities and/or broader CLS Customer Solutions eSIMS team’s scope with those same/similar processes and systems that exist in Canada
- Drive innovation that adds value to the organization
- Demonstrate effective multi-tasking and strong analytical skills
Qualifications for customer service senior analyst
- Some experience in predictive analytics / statistical modeling / text analytics
- Experience programming with languages such as Python, Java
- INSERT TEXT
- Minimum of four (4) years related experience required
- Experience with customer interaction preferred
- Experience with system / user acceptance testing preferred
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Customer Service Senior Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer service senior analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service senior analyst
- Serve as the single point of contact for Airport Operations and be the voice of the operation and the customer on commercial projects or initiatives
- Designs and develops strategic project plans to ensure customer initiatives, policy changes and customer programs are designed and executed in a manner that supports a consistently positive experience for our customers and provides front-line employees with the information, procedures and tools to take care of customers in the moment
- Develops, fosters relationships and effectively communicates with CSC and Contact Center stakeholders
- Serve as the single point of contact for Contact Centers and be the voice of the operation and the customer on commercial projects or initiatives
- Ensure the maximum benefit of all the benefits offered by Government
- Local billing sales
- Accounting reports and activities
- Lead and/or support small to medium projects where systems changes are required or business process assessments are proposed
- Plan and ensure execution of regression and integration testing efforts
- Understand and coordinate in environment readiness for scheduled testing, complete test plans, write test scripts, data mining, test script execution, progress reporting and assisting key stakeholders and partners in their testing efforts
Qualifications for customer service senior analyst
- Familiarity with e-commerce portals/websites preferred
- Proficient in MS Excel, specifically pivot tables and/or v-Lookups preferred
- Demonstrated strength with working in a cross-functional team environment and independently required
- Project management experience or training preferred
- PMP or FPX certification preferred
- Experience with SAP and/or JDE preferred
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Customer Service Senior Analyst Job Description
Job Description Example
Our company is looking for a customer service senior analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service senior analyst
- Troubleshoot systems issues as needed, partnering with BUIT, Applications Services, EDI and other business partners to assess impact and issue remediation
- Act as the Subject Matter Expert (SME) in the business and will lead/support strategic initiatives in the J&J CLS Enterprise, support, and on occasion lead, the implementation of changes within the order to cash systems
- Oversee the implementation of changes related to system upgrades, maintenance, enhancements and break/fix solutions
- Lead and/or support projects related to system upgrades, maintenance and approved enhancement requests and break/fix solutions
- Build professional relationships across functions and sites with internal and external partners, collaborating and influencing to achieve shared goals and meet timelines
- Attend project design and review meetings for requirements gathering and scope definition
- Assume SME role in design and coordination of testing plan and release management planning timelines
- Conduct User Acceptance Testing of SAP and other integrated system changes
- Work closely with IT and integrated system partners on root cause analysis, solution design and timeline for changes
- Perform data mining for accurate, valid test data
Qualifications for customer service senior analyst
- Lean, Six Sigma, or Process Excellence Methodology experience, training, or certification preferred
- Healthcare and/or Medical Device industry/sector experience preferred
- Position located in Piscataway, NJ, with considerations for Skillman, NJ, and involves up to 10% domestic and international travel required3328170718
- Proficiency with Microsoft Office Professional Products required
- Strong analytical skills, data capabilities required
- Ability to develop, meet and manage multiple priorities and timelines required