Dispatch Clerk Job Description
Dispatch clerk
provides additional support to the Records Coordinators and/or Records Quality Assurance team within the incumbent's job range and ability.
Dispatch Clerk Duties & Responsibilities
To write an effective dispatch clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatch clerk job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyzing network facilities and CPE (Routers, CSU, Modem, ) equipment by using computerized test equipment to remotely isolate the repair problem
Monitoring and tracking Services and Network Operations provisioning, maintenance and alarm work active
Must monitor (along with dispatchers) all equipment changes, late flights, gate changes
Maintain detailed knowledge of resort services and all outlet hours of operations
Audit of logs and trip reports and other DOT reporting, maintain of files, customer service interaction, resolution of driver equipment requests
Organize and coordinate the preparation of documents and records
Receive and verify invoices for goods and services
Contact internal and external customers (IXCs, CLECs, ILECs, vendors, ) to verify the site readiness, access availability, work activity and schedule maintenance
Monitoring of all work activity and escalating as needed to ensure work is completed within set objectives
Coordinate/deploy resources as determined by alarms, queues, trouble volumes, outages, preventative maintenance requirements and provisioning work requests
Dispatch Clerk Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Dispatch Clerk
List any licenses or certifications required by the position: DOT
Education for Dispatch Clerk
Typically a job would require a certain level of education.
Employers hiring for the dispatch clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Computer, Communication, General Education, Faculty, Directing, Business, Office Administration, Secondary Education, Associates
Skills for Dispatch Clerk
Desired skills for dispatch clerk include:
Microsoft Office and computer experience
Ability to multi task and assign work as needed
Applicable techniques and applications
Equipment
Inside and outside plant
Job related facility
Products
Records
Services
Symbols
Desired experience for dispatch clerk includes:
Making risk assessments regarding the health of the Network based on standing alarms and other pertinent criteria
Contacting internal and external customers (IXCs, CLECs, ILECs, vendors, ) to verify the site readiness, activity, schedule repair, and quote billing charges if necessary
Operate a keyboard and use computers while sitting for prolonged periods of time
Creating swivelchair dispatches as needed to ensure all provisioning and maintenance orders are cared for
Communicate/coordinate between sales and delivery drivers as needed via phone, emails, fax
Ability to work at heights of 200+ ft
Dispatch Clerk Examples
1
Dispatch Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of dispatch clerk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for dispatch clerk
- To perform this job successfully, an individual must be able to perform each duty satisfactorily
- Promptly answer telephone for guest and associate requests in an efficient and courteous manner
- Communicate efficiently by telephone and/or two-way radio
- Communicate with supervisor on status of pre-register wait rooms, VIP rooms and ASAP rooms
- Monitor computer system for guest checkouts, pickup, and discrepancies
- Document all guest requests and promptly assign to respective personnel for completion and guest satisfaction follow-up
- Input and verify status of guest rooms for supervisors and front desk daily
- Prepare and distribute computer reports for Guest Room Supervisor
- Prepare and issue room assignments to Guest Room Attendants
- Document all lost and founds items and ensures items are turned in to Security
Qualifications for dispatch clerk
- Minimum one to three years related experience
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications
- Knowledge of local geographic market
- Good vision and depth perception required
- DOT Knowledge/Training a Plus
- Hazmat Materials Knowledge a Plus
2
Dispatch Clerk Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of dispatch clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatch clerk
- Maintains operation logs and daily activity records of vehicles booted and towed
- Calls field crews to release booted vehicles after verifying owners have made the appropriate payments and records the releases in a log
- Monitors radio equipment among field crews, supervisors, and payment centers
- May perform the duties of a Guest Room Attendant if staffing level is inadequate
- Prepare, submit, and monitor work order sent to maintenance
- Filling out trip sheets and seals as needed
- Pulling mail bags as needed
- Inputting trailer numbers into net invoicing
- Dispatching exception orders and handbills to be billed
- Creating exception orders as needed
Qualifications for dispatch clerk
- Tearing down picking tickets for departments not on Vocollect
- Collecting picking tickets and enter mark-outs
- Net invoicing stores and filling out delivery receipts
- Routing and dispatching in Transportation
- Knowledge of warehousing functions required
- Fundamental understanding of warehouse/distribution systems
3
Dispatch Clerk Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of dispatch clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatch clerk
- Perform various administrative services, including office organization, filing, personnel administration
- Establish and maintain Personnel and other confidential files
- Administer pre-employment testing and orient new hires during onboarding
- Help maintain correct employee hours in kronos timekeeping system
- Process all plant employee payroll hours in kronos sign-off
- Prepare and calculate total employee worked hours with overtime totals reported on management spreadsheets
- Knowledgeable and informative liasion between corporate office and plant employees
- Work with A/P to resolve issues positively
- Enter invoices for corporate vendor payment processing
- Create vendor purchase order numbers for production plant purchases
Qualifications for dispatch clerk
- Strong attention to detail, accuracy and a high degree of integrity
- Strong PC skills, including Excel and Windows
- Establish and maintain A/P files
- Receive inbound raw materials
- Enter daily production
- End of month inventory input – require clear and concise reporting, keeping with plant and corporate office deadlines
4
Dispatch Clerk Job Description
Job Description Example
Our company is growing rapidly and is hiring for a dispatch clerk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for dispatch clerk
- Accesses computerized records to obtain information requested by field staff
- Enters data reported from the field into computerized databases to update records
- Trains staff on operating procedures and the use of dispatching equipment
- Update and file safety forms
- Print employee safety forms for daily and weekly meetings
- Establish and maintain safety books for inspection or audit purposes
- Provide new hire with safety video
- Communicate regularly with all customer coordinators on delivery needs for customers
- Make proactive contact with customers to set up delivery, service and delivery load tickets
- Manage delivery dates and coordinate delivery of product with in-house scheduling, plants, and trucking companies or local plant dispatch
Qualifications for dispatch clerk
- Working knowledge of “Oracle” accounting system, dispatch application and ERP systems
- Working knowledge of “Works” Purchase card system
- Be aware and sensitive to employee work needs
- Good personal work organization
- Flexible to change working times within the team
- Three years of full-time work related experience, general knowledge of routine office procedures to include customer service, telephone etiquette, efficient and effective filing and record keeping procedures
5
Dispatch Clerk Job Description
Job Description Example
Our growing company is looking for a dispatch clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for dispatch clerk
- Confirm information, provide product information, resolve problems, determine method of shipment and ship items, and maintain records
- Maintain records of overcharges and for damages to goods in transit
- Various office and administrative duties, which may include handling submitting timesheets for payroll, general office duties (answering phones, miscellaneous reporting
- Communicate/coordinate between sales and delivery drivers as needed via phone, emails, fax Process all orders printed within 1hour after time stamp
- Reviews daily printouts of vehicles that have been booted for 24 hours to identify vehicles that are eligible for towing
- Enter bill of lading for all shipments
- Communicate with customers – give jobsite delivery dates & receive jobsite directions
- Perform data entry for daily shipping report and other reports, as needed
- Set up buyout deliveries from vendors to jobsites
- Work with trucking companies - dispatch trucks for jobs shipping each week
Qualifications for dispatch clerk
- Experience on NS Mainframe, Excel, Microsoft Word, and Access programs
- Proficient with computer keyboard
- Vision to read printed materials and computer screen, and hearing and speech to communicate in person and over the phone
- Strength to lift and carry files weighing approximately 10 pounds
- Stamina to maintain attention to detail despite numerous interruptions
- 5+ years of experience in Admin / Dispatch / CSR