Freight Forwarder Job Description
Freight Forwarder Duties & Responsibilities
To write an effective freight forwarder job description, begin by listing detailed duties, responsibilities and expectations. We have included freight forwarder job description templates that you can modify and use.
Sample responsibilities for this position include:
Freight Forwarder Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Freight Forwarder
List any licenses or certifications required by the position: GDP
Education for Freight Forwarder
Typically a job would require a certain level of education.
Employers hiring for the freight forwarder job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Manufacturing, Communication, English, Associates
Skills for Freight Forwarder
Desired skills for freight forwarder include:
Desired experience for freight forwarder includes:
Freight Forwarder Examples
Freight Forwarder Job Description
- Pricing negotiations
- Development of Carrier review processes and reporting
- Bring/sell technology to the carrier
- Handle incoming calls from customers relating to Import/Export operations and shipment information
- Handle Walk-in customers that would like to ship cargo by Air or Ocean
- Receiving cargo into the warehouse and following all TSA Regulations
- Prepare Export documents (HAWB, MAWB, Manifest)
- Contact carriers to book a space for shipment and check all airlines for the best rates
- Coordinate personal goods shipment for their Japanese customers throughout entire export process until delivery to their door in Japan
- Arrange shipment of goods by identifying most suitable transport carrier
- Previous experience with customer relationships
- You're an inquisitive, customer-focused and independent working team player with well developed communication and commercial skills who takes responsibility for his / her project
- Has 3-5 years of experience from freight forwarding, preferably from ocean freight
- Professional attitude/behavior
- Bachelor degree in logistics or transportation is a plus
- English is mandatory, Intermediate level in French is a plus
Freight Forwarder Job Description
- Organizing the shipment of goods
- Negotiating terms with carriers, booking cargo space, and making payments
- Managing customs clearance procedures, transport documents, and insurance paperwork
- Tracking and communicating shipment status with clients in real-time
- Checking that shipments are delivered on time
- Resolving issues including discrepancies and delayed arrivals, customs release
- Project planning and execution, including on ground supervision
- Coordination of all modes of transport
- Customer service and upselling for exciting customers
- Operations handling from our Control Tower setup
- Experience in transportation/ logistics is highly appreciated
- Good organizing skills and detail orientation
- Minimum 2 years experience in exports (air or sea)
- Strong customer service skills via email and phone
- Able to make outbound calls to customers and speak with ocean carriers
- Must be able to pass typing tests (60 wpm and 7,500 kph)
Freight Forwarder Job Description
- Responsible for the End to End customer experience, handling the operation from a-z procurement and upselling on a daily basis
- Order processing management
- Customer order plausibility analysis
- Coordination / follow up of the shipment
- Customs processing
- Feedback to the customer (internal and external reporting of the shipments to the customer) by various means phone, EDI)
- Operational troubleshooting
- Non-conformance reporting in accordance with the KPI’s
- Cooperation with approved subcontractors in accordance with agreed rates
- End-to-end processing
- Must have experience with Windows based programs and advance Microsoft Excel skills a huge plus (pivot tables and v-lookup)
- Must be organized, patient, and reasonable
- Avsec level 4 (minimum) (D)
- Minimum of 3 years Export experience
- Customs knowledge
- Preferably at least 2 years’ experience in logistic, supply chain, international trade or transport
Freight Forwarder Job Description
- Seeking and following up on sales leads
- Scheduling and performing customer meetings (physical & online
- Act as a liaison between customer service and management to enhance the overall customer experience
- Complete assigned tasks and take on continuous improvement activities to support the Department
- Use technology to solve problems
- Be known as a team player
- Accept and effectively cope with change
- Complete tasks and look for ways to help others
- Remain calm, positive, and energized in busy environment
- Effectively schedule ocean and/or air bookings for both hazardous and nonhazardous materials, simple and complex cargo shipments
- University studies (preferably Logistic, Transport or Commerce)
- English - conversational level, French - advanced
- Incoterms specifications are a strong advantage
- Problem-solving ability, accuracy and attention to details
- Receive and track customer bookings/orders
- Notify customer of arrival and charges
Freight Forwarder Job Description
- Process data through the Company’s system and obtain releases other government agency releases as appropriate
- Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility
- Be able to request, then negotiate, freight quotations to include details such as container capacities, packing dimensions and weights, coding
- In addition to basic math, be able to analyze numerical data, understand components and relationships, find patterns and draw conclusions
- Compose complex letters regarding issues and resolutions utilizing your ability to edit and proof business correspondence and reports and organize, prepare and assemble documents
- Other duties related to the position / employment
- Daily communication with ocean/air carriers regarding contract term maintenance, rate negotiation, space protection and any type of equipment dispute in general
- Update the internal system of new/updated rates
- Collaborate with the Sales Representatives on RFQ/RFP
- Assist in resolving any billing/equipment disputes that arise from operational activities
- Follow the guidelines specified by the company’s business process team
- Process Customs Entries, classify invoice, file RLF entries, enter electronic invoices
- Own the process for FDA related entries
- Review and prepare documentation with accuracy on every detail and aspect, not limited to but including Customs classification, I.T
- Transmit information to ABI, verify results and make corrections if necessary, monitoring the release of customs and also any OGA as may apply (USDA, FCC, DOT… )
- 3-5 years of experience in imports or combination of education and expertise