Front Desk Night Auditor Job Description
Front Desk Night Auditor Duties & Responsibilities
To write an effective front desk night auditor job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk night auditor job description templates that you can modify and use.
Sample responsibilities for this position include:
Front Desk Night Auditor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Night Auditor
List any licenses or certifications required by the position: AED, CPR, ICS
Education for Front Desk Night Auditor
Typically a job would require a certain level of education.
Employers hiring for the front desk night auditor job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Graduate, Accounting, Education, General Education, Oceanography, Meteorology, Hospitality, Communications, Technical, Associates
Skills for Front Desk Night Auditor
Desired skills for front desk night auditor include:
Desired experience for front desk night auditor includes:
Front Desk Night Auditor Examples
Front Desk Night Auditor Job Description
- Responds to owner/guest service requests that require action during hours where no housekeeping staff or maintenance staff are on duty
- Strives to know all the answers or knows where to find them
- Uses the HotSOS work order system to log all owner/guest requests received and completed (or dispatches them to an appropriate team member)
- Typically the first point of contact during any emergency situation occurring, during night-time hours, in the properties falling under the purview of the Lodging and Property Management division
- Acts as a coordinator and communications liaison with owners, guests, resort security, resort senior management, and emergency services (depending on the situation)
- Responsible for following all established Night Audit procedures, while continuously seeking new ways to improve the current process
- Contacts and works with IT and SMS-Host support to rectify any issues preventing the daily close from occurring
- Performs detailed QA on any remaining same day arrivals and all next-day arrivals (to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms and/or oversell situations)
- Performs nightly “bucket checks” to ensure that the filing of all registration cards accurately matches any updates
- Completes all “whoses” from the day (creating new guest tiles and inputting appropriate data) when new guest information is captured
- Completes accurate reconciliation and deposits of all cash and/or checks from owner and guest payments
- Reconciles petty cash/change box
- Prepares, reviews, and distributes all required reports (pre and post night audits) to ensure that a hard-copy back-up is available in case of system down-time or emergency (and to support the morning Front Desk team in being set-up for the day)
- Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner
- Follows all established uniform and appearance policies
- Works closely with other Front Desk staff to assure continuity of service, procedures, and employee experience (regardless of season, day of week, or time of shift)
Front Desk Night Auditor Job Description
- Reviewing all daily transactions and compiling accounting and statistical reports
- Preforms end of day processes in multiple outlets and main computer system, checks to ensure that all transactions have been processed correctly
- Balances daily server reports and totals transactions
- Responsible for the check in and out of guests
- Answer telephone calls, guest requests, and all other inquires as needed
- Develops computer systems technical knowledge
- Learns the SMS (reservation and front office system) and the RTP (ticketing system)
- Develops lodging accommodations knowledge
- Learn about all of the resort’s accommodations
- Learns the rate structures and knows where to find the rates for each lodging accommodation including rack, discount seasons and packages
- Develops general resort knowledge
- Confirms lodging accommodations and resort activities
- Greet guests, review reservations and make necessary changes
- Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation
- Collects and reconciles daily transactions
- Collects folio balances, performs required accounting procedures, processes a shift report, and balances cash drawer
Front Desk Night Auditor Job Description
- Maintains guest confidentiality
- Safeguards credit card information, room numbers, addresses, phone numbers and issuing proper keys
- Maintains rapport with housekeeping and maintenance services
- Relays information regarding early checkouts, walk- in’s, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests
- Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures
- The night audit has three specific stages including the SMS night audit, the processing of daily housekeeping reports, and the Shift4 credit card settlement
- Reconciliation of daily postings
- Investigate daily variance and correct as necessary
- Review in house guest folios daily for corrections, adjustments, transfer or errors
- Review package breakage folio for accuracy
- Balance the change in ledgers nightly
- Communicate effectively with Managers on issues and concerns of the daily audit via electronic error log
- Print appropriate reports for the prior day’s business
- Run required property management system reports for day’s close of business
- Balance and settle all credit cards by outlet
- Organize and submit reports and appropriate documents to the Controller team
Front Desk Night Auditor Job Description
- Must be extremely organized and a self starter
- A minimum of two years previous experience in a hotel accounts or front office department is preferred
- Excellent practical understanding of hotel front office and back office procedures
- Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty
- Have working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy
- Handle complaints courteously, relay through Supervisor for appropriate action
- Complete Daily Revenue Report during each shift.-Complete appropriate shift checklist nightly
- To be a main liaison between guest and the hotel during Overnight Hours
- Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, Synergy, Two-Way Radio Dispatch, ISD Firepanel)
- Keep a balance bank provided by the hotel, while accurately handling cash and credit card transactions
- Responsible for total guest experience and satisfaction
- Multitasking in a fast-paced and ever-changing environment required
- Ability to interact positively with the public essential to success
- Counting product
- 50% sitting and 50% walking
- Previous experience working Overnight Shift preferred or understanding of Overnight Shift requirements
Front Desk Night Auditor Job Description
- Accept and record all wake up call requests
- Prepare guest folios for next day departures
- Run credit limit report and verify guests’ accounts
- Review all next day arrivals and prepare required information such as vouchers or coupons
- Collect deposit payment for all new reservations
- Perform other duties, tasks and projects as needed and assigned by management
- Monitor associate behavior and “posting up” adherence
- Perform shut-down duties
- Maintain front office computer hardware and software systems
- Use utilities and resources in a responsible manner to control wastage
- Knowledge of basic accounting operations to include all aspects such as accounts receivable, accounts payable
- Computer literacy not limited to basic Windows, Excel and Word usage
- Knowledge on Profitsword, OnQ, Aloha, Dollars on the net, and Fusebox
- Must have strong personal ethics, attention to details, ability to communicate with others, exceptional customer service skills and a positive attitude
- Candidates must have 1-2 years auditing experience
- Communicate relevant information to the department, your line manager and across departments, as appropriate