Health Club Attendant Job Description
Health Club Attendant Duties & Responsibilities
To write an effective health club attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included health club attendant job description templates that you can modify and use.
Sample responsibilities for this position include:
Health Club Attendant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Health Club Attendant
List any licenses or certifications required by the position: CPR, AFLCA
Education for Health Club Attendant
Typically a job would require a certain level of education.
Employers hiring for the health club attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hotel Management
Skills for Health Club Attendant
Desired skills for health club attendant include:
Desired experience for health club attendant includes:
Health Club Attendant Examples
Health Club Attendant Job Description
- To check and clean the Club mina gym, studio, furniture and tennis courts area on a daily basis
- During busy periods in order to ensure continuous high standards of service, you may find it necessary to put in additional hours
- To identify & report hazards and any maintenance requirements in the gymnasium / tennis courts and immediately report to the Senior Receptionist / Assist
- Set-up and maintain spa, including refreshments, locker rooms, work-out areas, and pre-treatment areas
- Handle all guest interactions with the highest level of hospitality and professionalism
- Assist guests with their appointments as they relate to Spa services
- Only consider those candidates who currently possess the legal right to work in Canada
- Be consistent in the delivery of service
- Observe and highlight service areas that can be improved to maximize guest value for money
- Help in ensuring all members' benefits are run within the year
- Available to work weekends and shift work, 3 shifts per week (Friday, Saturday and Sunday)
- Must have a flexible schedule and the ability to work a variety of shifts
- Functional Expertise – Highly knowledgeable on luxury Health Club standards, service expectations, and typical guest expectations
- Service Excellence– Genuinely warm presence, friendly, sincere, non-intrusive yet outgoing nature, drive for service excellence, internally proud, outwardly gracious and humble
- Graceful demeanor – Demonstrates a peaceful, graceful, respectful demeanor that translates to a feeling of special care and attention while in the presence of others
- Detail oriented – Care and attention to fine details in a multi-tasking environment
Health Club Attendant Job Description
- Immediately report and turn over lost and found articles to Housekeeping office, following required procedures at all times
- Welcome all guests and members as they arrive at the Health Club
- Handles all guest and member requests or enquiries promptly and efficiently
- Complete daily checklists as requested
- Supervision of Fitness Center Floor
- Maintain all Guest areas in the Fitness Center and Spa
- Provide continuous guest service in anticipation of member needs
- Stock and maintain cleanliness of Spa, Spa Locker Rooms, Guest Lounge and Fitness Center
- Schedule Spa Services and Personal Training Sessions for SWC Members
- Daily cleaning of Fitness Equipment
- Previous Customer Service Experience a must
- Selling Skills – Able to retail and sell products, meet or exceed sales targets
- Relationship & Impression Management - Outstanding abilities to build and maintain relationships and demonstrated ability to make a naturally positive, lasting impression
- Decision making and problem solving – Responds promptly and reasonably when making decisions, ultimately ensuring successful problem resolution
- Ethical conduct and responsibility – Fulfills responsibilities with the highest integrity, ethics, professionalism and complete confidentiality, with the utmost of respect for privacy
- Technology proficiency– Fully competent with current Windows based programs and all systems used within department
Health Club Attendant Job Description
- Daily Records for Texas Department of Licensing and Regulations
- Nightly Deposit
- Daily operational set up for pool, and tennis court
- Provide quality service to Members and their guests
- Is trained on and becomes familiar with general mechanical operation of pool and water balance
- Checks pool levels multiple times daily
- Monitors members and guest reservations
- Ensures pool rules and regulations are being followed
- Maintains the appearance and cleanliness, pool furniture,pool deck, tables, and empties all waste and recycling receptacles throughout the day
- Check and maintain pool towel supply throughout the day
- Minimum 2 years previous work experience in a similar capacity with an international world-class luxury Health Club mandatory
- Previous Shangri-La Hotels and Resorts experience highly preferred or comparable experience with key competitor
- Fitness related courses in a Fitness organization an asset
- To welcome every member and Hotel guest with a smile and strive to provide a friendly and efficient service
- To ensure all lockers are in working order with keys at all times
- To ensure towels are available to use at all times in both The Peak and Pool
Health Club Attendant Job Description
- Ensure guests and members are aware of all programs and activities available
- Help provide world class service to all Fitness Center and Locker Room members and guests
- Monitor all activities within the Fitness Center and Locker Rooms
- Provide daily care and cleaning of all equipment, work stations, studios and member areas within the Fitness Center and Locker Rooms
- Clean and organize fitness center, pool area, Sanctuary and locker rooms to luxury standards
- Greet all guests in Health Club, Sanctuary and pool area
- Ensure amenities are replenished to meed and exceed guets expectations
- Assist guests in the Sanctuary in the pool area with ameneties offered such as In Room Dining, drinks and amenties
- This role will provide customer service to guests and residents, in combination with general organization, cleaning and administration, by performing tasks designed to enhance guest comfort
- Perform opening and closing duties of the Health Club, Pool and Ginger Bar, per hotel policies
- To be fully conversant with all Facilities and Services offered in the Health Club
- To ensure the changing rooms are kept clean and tidy to the highest possible standards at all times in both the Peak and Pool
- To be able to multi task in a calm and professional manner
- At least 2 years in Guest Service in an international class hotel
- At least 1 year related working experience preferred
- Fluent in oral and written English, Cantonese and/or Mandarin
Health Club Attendant Job Description
- Interact with our guests answer questions regarding our spa, fitness facilities or hotel and request for extra supplies
- Administrative duties in health club including guest registration, inventories, general cleaning., processing guest orders
- To provide exercise floor supervision, including warm welcomes, magic moments and fond farewells by connecting with each Member on the floor
- To clean and maintain all areas of the fitness floor and equipment
- To constantly monitor Members on the fitness floor and evaluate Member fitness needs, including providing demonstration of equipment if necessary
- To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies and standards of the club
- Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop
- Notify supervisor of Member/Guest complaints at the time they occur
- Ensure that Recreation areas appointed to you, are cared for in a manner of ensuring that all policy and procedures are followed, and carry put all duties in the absence of the Supervisor
- To carry out preventative and routine maintenance on swimming pools and plant as directed
- Create an atmosphere in the Health Club where the guests are treated in a safe and inviting environment
- Responsible for the overall cleanliness of the club facilities
- Provide personal training sessions for guests/health club members
- Greet and acknowledge the guest and members at all times
- Responsible for taking reservations for services, lessons and other activities
- Touch up facilities after each guest use